David H. Bridges

Round Lake, IL *****

847-***-**** • adbtaw@r.postjobfree.com • https://www.linkedin.com/in/david-h-bridges7

IT Management Professional

Multifaceted technical career with 15-year track record of innovation and success

Technically sophisticated IT management professional with solid history of supervising software configuration and release, as well as developing and implementing IT strategies. Broad knowledge and success in collaborating with cross-functional teams to prioritize application configuration needs and accomplish deadlines for application release. Proficient in various aspects of ITIL processes, along with all areas of code release, code movements, and code transfer. Combination of waterfall and agile approaches depending on project specifics, creating detailed project road maps, plans, schedules and work breakdown structures.

Core Competencies

●Release Management

●IT Change Management

●Systems Launch Implementation

●Client Relationship Management

●Batch Scheduling

●Full Life Cycle Project Management

●Risk Analysis and Mitigation

●Quality Assurance and Testing

Professional Experience

PepsiCo, Chicago, IL

Release & Change Management/Delivery Lead 01/2014 – 10/2019

Interfaced with cross-functional teams to complete the implementation of a common release management approach for the PBNA and FLNA investment projects, developed yearly release and blackout freeze calendar, prepared for future project releases, and coordinated all crucial application and infrastructure work, including bug fixes and emergency releases. SAP Releases were deployed with SAP Solution Manager/SOLMAN 7.2/ChaRM. Collaborated with the project teams on a hybrid of waterfall and agile methodologies. Orchestrated functional team checkouts and testing for the Control-M v8 upgrade for test/production systems to ensure there were no issues after the upgrades or impact to the business.

●Chaired weekly portfolio review of projects/proposals with live Tableau dashboard reviews for project managers to give updates on red and yellow projects/proposals to present to leadership.

●Facilitated weekly Change Approval Board (CAB) meeting for early visibility of upcoming change requests for system/software upgrades to leadership of production deployments.

●Created SOP Documents and scheduled user training detailing the end to end process for Release, Change, and SAP ChaRM integration for Release Management using ServiceNow.

●Designed UAT test cases for the Release module in ServiceNow and completed 100% of SIT/UAT testing to minimize defects going into Production.

●Minimized volume of outages by 20% to the business by streamlining a common period downtime window.

●Spearheaded the development and implementation of the ServiceNow Change Request cutoff timelines within the Change Approval Board meetings which allowed the Review Board visibility to upcoming changes before the meeting.

●Carried out storage migration initiatives for SAP North America servers, and ensured system stability through regular correspondence with UNIX team to better manage the schedule of migrations.

DG Business Solutions at Infosys/PepsiCo, Chicago, IL

Control-M Batch Scheduling Lead 01/2013-12/2013

Provided technical leadership for the development and management of release jobs in Control-M on Windows and UNIX environment covering the training of employees, SAP program/variant setup, Data Archiving Object setup, command-line scheduling/group scheduling, and Control-M Desktop/Enterprise Manager.

●Developed extensive knowledge of various SAP functionalities in converting shipments, deliveries, and inventory balances from Legacy System into SAP for plant deployments creating over 200 batch jobs.

Horizon Technology Partners at PepsiCo, Chicago, IL

Control-M Batch Scheduling Lead / SAP Conversion Specialist 11/2008 – 12/2012

Directed all aspects of daily operations related to the development of release jobs in Control-M on Windows and UNIX environment.

●Ensured proper synchronization between the production and test landscapes through rigorous work in managing Production Synchronization Defect Database.

●Instrumental in the complete end-to-end transition from Legacy System into SAP encompassing functions such as conversion of shipments, deliveries, and inventory balances for plant deployments creating over 600 batch jobs.

●Resolved numerous errors in collaboration with development teams during the processing of IDocs.

Amdocs, Champaign, IL

Billing Testing Projects Group Lead 01/2006 – 12/2007

Orchestrated oversight of testing environments for new releases bound for production, and conversion of customers from Nextel to Sprint’s system. Supervised 12 employees in providing 24-hour technical support during nighttime and weekends while collaborating with offshore teams based in India and onshore teams.

●Designed and executed a training program for the development of offshore teams based in India.

Additional Relevant Experience: Tier 1 Production Programmer at Amdocs (2002 to 2006).

BMC Control-M Consultant at Infospectrum/Sears (2008).

Technical Skills

Platforms: UNIX, Windows

Tools/Software: ServiceNow, SAP, LSMW, SharePoint, BMC Control-M v8, Solution Manager/SOLMAN 7.2, Tableau, Microsoft Office 365, HP Service Manager, SQL, Shell Scripting, PERL, Plutora, Business Objects, Toad, HP ALM, HP PPM, Clarity, Skype, Zoom

Education and Credentials

Bachelor of Science (BS), Business Administration, Sequence in Business Information Systems

Illinois State University, Normal, IL

Certifications ITIL Foundation Certified

Professional Development SAP SD (Sales/Distribution Module) Training

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