Mr Mohammad Faiz Shaikh

Dear Recruiter,

I am a competent professional with around 6 years of work experience into Sales, Customer Service and Customer Operations. I am seeking a challenging position in an organization that provides opportunity to align accrued acumen towards a mutually fulfilling growth path. Previously I was associated with TECH MAHINDRA BUSINESS SERVICES LTD as an Advisor in the Business segment for Vodafone Australia for around 4 years. My job role was to handle inbound calls and help the customers with the billing and products they purchased. Also convince them to go for better packages for higher internet bundles or additional services. Along with that my job profile included retaining unhappy customers due to bill shock or product dissatisfaction. My strength lies in my ability to perform well under pressure. My commitment to quality and passion for continuous improvement are the skills that I can immediately apply to contribute to the success of your highly esteemed organization. I am highly organized and self-motivated, have excellent communication skills and problem-solving capabilities in shaping challenges into concrete achievements and sustainable growth. Please note that I am currently in Dubai on a visit visa and actively looking out for a new job opportunity. I feel that a meeting would be beneficial to us both because it would give me the opportunity to discuss how I could be beneficial to your organization. Please contact me via email at adbt0b@r.postjobfree.com or by phone at

+971-*********, whichever is the most convenient for you. In the meantime, thank you for taking the time to read my letter and CV and I look forward to hearing from you.

Yours Sincerely,

Mohammad Faiz Shaikh

Curriculum-Vitae

Mohammad Faiz Shaikh

Mobile: +971-*********

Email: adbt0b@r.postjobfree.com

OBJECTIVE

To work in atmosphere which provides opportunities to learn, develop growth and to provide service with the smile.

Summary

AROUND 6 YEARS OF INTERNATIONAL BPO EXPERIENCE IN CUSTOMER SERVICE AND SALES WORK EXPERIENCE

ORGANIZATION: TECH MAHINDRA BUSINESS SERVICES LTD (FEB'16 - JAN'20) Functional Responsibilities as Advisor for Vodafone Australia Postpaid Voice Process

Handling more than 10+ services for business accounts such as Local registered companies.

To provide excellent customer service and ensuring customer satisfaction on each call.

Look for sales opportunities to offer new plans or new service.

To achieve daily targets of Surveys, Quality, FCR, AHT given by Team Leader.

Helping staff in enhancement of product knowledge to them.

Expertise in probing and pitching new devices (Mobiles, Tablets, Modems) along with insurance.

To satisfy customers queries, request and complaints.

Offer end to end solutions with complete ownership.

Still hold the record of 111 new mobile contract done in a single month.

Handling team in Absence of Team Leader.

Conduct Regular Classroom training sessions.

Helping out management with change in internal processes. ORGANIZATION: SUTHERLAND (MAY'14 – AUGUST'15)

Functional Responsibilities as Webchat consultant for AT&T Process

Handling dual chats regarding the installation of VOIP SERVICES + BROADBAND TV.

Handle chats regarding the orders stuck in provisioning state. Conduct Training sessions for Out of bundle services.

ORGANIZATION: GLOBAL E TELE SERVICES (SEP'13 - MAY'14) Functional Responsibilities as OUTBOUND TELE SALES EXECUTIVE

To provide the best solution for the senior citizens of USA with diabetic supplies.

To achieve daily targets of Sales given by Team Leader. EDUCATIONAL BACKGROUND

Senior secondary MAHARASHTRA BOARD 2011 55%

Matric MAHARASHTRA BOARD 2009 65%

COMPUTER SKILLS

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Software/ Tools

Windows OS

Computers

Android OS IPhone

OS

Proficiency Level

Highly Proficient

Highly Proficient

Highly Proficient

Highly Proficient

PERSONAL DETAILS

Father’s Name : Mr. ABDUL KHALIK SHAIKH

Mother’s Name : Mrs. FARIDA SHAIKH

Date of Birth : 10-02-1991

Marital Status :

SINGLE

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