Customer Service Representative
Resume:
IRSHAD-UR REHMAN
*** ******* *** ** ******* T*J *E8
E-mail: adbsr8@r.postjobfree.com
PROFILE:
Graduate from Alberta Business and Educational Services(ABES)
Internationally Educated Professional with varied professional experience of Personal Care Assistant
Exceptional motor co-ordination and manual dexterity for instrument assembly and equipment operation
Proficient of Basic Medical Terminology
Strong listening skills and the ability to deal effectively with team member
Strong communication, organizational and motivational skills
Proven computer skills including MS Office
Available for all shifts
Attended annual Sterilizing Processing Conference in Edmonton Annually
EDUCATION:
Sterile Processing Technician(International Certificate) ABES Canada
2012
Active Certification with International Association of Healthcare Central Service Material Management ( IAHCSMM )
St. John’s First Aid CPR Certificate 2011
Child Care Supervisor Certificate Level 2 2011
Tax Professional Level 2 Certificate ( H&R Block) 2011
Customer Service Representative Skills Development Program
Built Network Canada 2008
Master of Education (Punjab University), Pakistan 1998
Master of Mathematics (Punjab University), Pakistan 1990
Bachelor of Science, Pakistan 1987
WORK EXPERIENCE:
Delivery Man CeMAB Preschool, Kindergarten & Daycare 2017-2018
Delivering food supply
Delivering furniture
Sterile Processor Technician Rocky view General Hospital 2012
Peter Lougheed Centre 2012- 2016
Calgary, AB, Canada
Sorted, disassembled, cleaned and disinfected trays, instruments and equipment
Centralized Processing and Sterilization of patient care, reusable supplies, instruments and equipment
Distribution of pre-packed, pre-sterilized supplies using distribution cart to the various patient care areas
Working Independently in case cart to coordinate medical staff working in operation room
Appropriate methods of cleaning and sterilizing rigid and flexible scopes and probes
Selected and applied appropriate cleaning and disinfection methods
Assembled and packaged medical/ surgical instruments and equipment
Stored and rotated sterilized items
Receiver and Shipper Flextronics 2011
Insertion Operator and Quality Controller Symcore Canada 2008-2010
Checked quality of statements by operating the computerized machines
Differentiated the statements according the geographical areas
Prepared comprehensive reports of statements
Rectified technical difficulties of machine operations and clean them
Worked independently as well as in a team environment
Customer service representative, NCO Financial Svcs. Montreal 2006-2007
Assisted customers on phone to resolve credit cards related issues
Prepared Lost and Stolen reports and took necessary actions
Activated credit cards usable for travel outside the country
Dealt with challenging customers, effectively communicated with supervisor to resolve difficult situations
Lecturer, Government College Sargodha, Pakistan 1998-2005
Taught Mathematics and Science to undergraduate students
Developed new program content to enhance student’s learning experience
Developed intellectual tests, analyzed the performance and provided critical feedback
Languages
English, Urdu, Punjabi, Hindi
Volunteer
Guided students about mental and physical activities
Traffic controller in religious gatherings
Servicing Snow removal in the community
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