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Manager Project

Location:
Pandacan, NCR, 1011, Philippines
Posted:
February 16, 2020

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Resume:

Andrew Paul Woolley

***a De Leon Streett Separated

Sta Maria

Pangasinan

2440

Philippines

**** 915*-****** British

adbsqz@r.postjobfree.com

adbsqz@r.postjobfree.com

apwoolley One

Full Clean Driving Licence

Member of the Advanced Institute of Motorists

An experienced Project Manager with International status with budgets of up to 50 million pounds. Having work experience within Switzerland Germany and Belgium and a can do attitude. Using the latest technology providing solutions to the work load / customer requirements. Previous Security Clearance. A broad understanding of Data Centre / Cloud build / infrastructure management and voice platforms ACD, Avaya (VOIP). PABX, IVR, CTI, Voice Recordings and Video Conferencing conforming to OSS and BSS standards inc acquisitioning. Creation of testbeds, software, scripts, configurations and schedules. Provision of full ORT ( Operational Ready Testing ) and UAT ( User Acceptance Testing ) Providing full technical / audited documentation including Network as well as LAN/WAN networks and CISCO back bones

The IT services are underpinned with visible and effective SLA Service Level Agreements (SLA), Key Performance Indicators (KPI), Critical Success Factors (CSF) along with established Operational Level Agreements (OLA).All to ISO27001 standards. Liaising to all levels Stakeholders, Directors, Management, 3rd party suppliers. Management of Outsourcing teams to oversee integration activities across all three operating regions - AMER, EMEA & APACUSA, with specific requirement to the project ensuring SLA’s and financial authorisation upon completion of the project. Negotiation of contracts. Maintaining support of IT, Voice and Data networks providing clear and dependable advice on the impact business change Chairing pre / post review meetings both internally and with third parties. Management of cabling, Routers, Switches and infrastructure. Escalation / Incident Management / Problem Management inc incidents /faults and escalations and reporting. Possessing strong customer facing skills within internal departments outsourcing and external suppliers. Drafting technical proposals, designing the infrastructure, applying for tenders. Management of any unforeseen ‘problems’ or ‘issues’ and management of alternative solutions. To provide regular up dates from the chaired meetings of the progress of the ‘Projects’ to all levels. Once agreed Project Managed and Change Managed the performance of the installation of the agreed work within budget, SLAs and to ‘company’ agreed standards. To provide support and ‘End to End’ testing including documented ‘Test Results’. All documentation done to Prince 2 standards. Line Management / Staff Management with direct management of staff including appraisals, return to work and disciplinary procedures

Position Senior Project Manager Oct 2018 – to date

Managing ‘key’ customers of Getronics including ING Bank ( Holland ) RAC ( UK ) AOK ( Germany ) Approving the design planning and connection of Getronics Data Centre networks UK / Germany. Management of GDPR ( General Data Protection Regulation ) connectivity / compliance. Approval ordering installation and commissioning of equipment in Data Centres and Pops, network design of the LAN, WAN network connectivity Customer facing with Stakeholders, CEOs Third Party suppliers. Chairing meetings with government bodies and internal bodies . All work carried out to strict guidelines within budget and SLA and agreed standards and Signoff.

Position Operational Project Manager Apr 2018 – Oct 2018

Managing the growth of COLTS fibre network. Approving the design planning and connection of COLTS fibre network in Berlin within COLTS Data Centre Network. The expansion areas of Berlin include Spandau, Reinickendorf, Weissendorf, Fennpfuhl Oberschoneweide, Adlershof, Mariedorf and Potsdam and 20 partners Also connectivity to 20 DataCentres / PoPs in Europe including Poland, Slovakia, Hungary, Romania, Serbia, Austria,Italy and Zagreb. Approval ordering installation and commissioning of equipment in Data Centres and Pops and network design of the LAN, WAN network connectivity Chairing meetings with government bodies and internal bodies regarding Wayleave of the fibre in to the locations . Within budget and SLA and agreed standard and Signoff.

Owing to medical issues ie a burst stomach / ulcer operation (now fully cured) took some time out from the IT industry for rehabilitation touring Thailand and Philippines teaching English to children from the age of 4 to 14, further self development in photography inc software editing CS2 and education using Apple products.

Position Operational Project Manager Jul 2016 to Dec 2017

On behalf of IBM managed the rollout out of 1200 IPads for the Arcadia account. The project is a phase managed approach of IPads for Arcadia account for stores such as Topshop Office Miss Selfridges UK wide. Manage the software and hardware IOS8 v IOS9 upgrade assisting in the WiFI rollout for BTInet and PEDs at each store / infrastructure build. Management of the Helpdesk and to approve processes for the ‘fault’ calls. Chairing / managing face to face and remote stakeholder meetings providing minutes. Escalation / Incident Management / Problem Management and managing any impact change / change requests and resolutions ORT and UAT. Management of technical staff and third party suppliers.

Position Transition Project Manager May 2014 to Nov 2015

On behalf of Hewlett Packard to manage the DWP – Department of Work and Pensions account / project. The project is a phase managed approach of electronic signature PADs in total 22000, to 720 locations UK wide. Manage the software and hardware / infrastructure build to accommodate the additional 30000 users on the network ( VPN created for DWP ) . Chairing / managing face to face and remote stakeholder meetings providing minutes. Escalation / Incident Management / Problem Management and managing any impact change / change requests and resolutions ORT and UAT. Management of technical staff and third party suppliers. The overall budget for the project was £7,000,000 ( £7 Million )

Position Senior Project Manager / Technology Solutions May 2013 to Nov 2013

As Senior Project Manager project managed various projects upto £200,000 in budget covering all of the market industries. Working to tight budgets and timescales. Managing and chairing kick off meetings with the client and BTiNET technical staff and software implementations and creation of the VPN on to BTiNets own network. Managing internal and third party resources, budgetary and client expectations. Providing regular updates to the customer and concise documentation. Involved in testing and sign off the project. Managing the client requirements. Escalation / Incident Management / Problem Management software issues, expectations and migration plans. Producing and delivering formal business proposals and presentations from the weekly calls with the customer BTiNET and external suppliers. Working internally with Service delivery and Engineering to ensure the smooth migration to their new services. Create and present customer proposals and quotations. Complete ORT and UAT testing for the clients. All projects met within SLA and budgets

Position Project Manager / Telephony Solutions Jan 2013 to May2013

Based in Brussels as part of a team migrating on to the Avaya platform 286 location EMEA wide inc acquisitioning. Chairing the initial kick of meetings regarding data gathering, Low Level Design and Low Level IP Design LOA ( Letter of Authority ) contractual agreement between the Site, Local carriers and Avaya Voice Over IP technologies and LAN / WAN IP addressing protocols . Heavily involved with the go / no go process. Chairing the meetings with Avaya and the sites first day of business and Day 2 support and escalations / incident management / Problem Management and decommissioning of equipment. Producing solutions and migration plans liaising with Johnson Control, Avaya ( VOIP ), local carriers agreeing dates, SLA’s, switch migrations / configurations and testing schedules and sign off. The 286 locations consisting of small offices to large multi user locations. Providing ORT and UAT schedules .All documentation done to Prince2 standards.

Position PMO Migration Vodafone Networks (Interim) Oct 2012 to Jan 2013

Based in Dusseldorf within Vodafone with accountability managing the VW Group and Bentley accounts within UK, Germany, Italy, India, Hungary and South Africa managing all aspects of the relationship within the identified accounts and acquisitioning.. The primary role was to manage the migration of their existing account to the ‘new’ Vodafone contract using . Managing the client requirements, issues, expectations and migration plans and the creation of VWs own VPN. Using the latest Technology solutions available. Producing and delivering formal business proposals and presentations from the daily calls within Vodafone, VW Group and Bentley. Working internally with Service delivery and Engineering to ensure the smooth migration on to Vodafone platform. Create and present customer proposals and quotations. Create co-operative business plans with customers and their partners and help to define new business models and support product features. Possessing a good working knowledge of Mobile Network Solutions including Transmission systems, Core Network Systems, Radio Access Network Systems and business solution systems.· Knowledge of UK Mobile operator business models and service management strategies.· Ability to “Think on my feet”· Managing escalation / incident management / problem management Able to quickly adapt to changing business needs, both internally and externally· Focused and driven individual, able to carry responsibility and develop solutions, rather than “sit” on problems· Ability to build and maintain relationships from scratch and present a personable and charismatic approach at all levels within a business and social environment· Excellent collaboration skills with a wide variety of people (product management, engineering, marketing). Also incorporating ORT ands UAT for sign off.

Position Data Centre / Technology Solutions Mar 2012 to Oct 2012

ECS – Enterprise Cloud Services ( Project Manager) Frankfurt

As part of a global team project managed the migration for HPs new ECS – Enterprise Cloud Service and core networks VPN, MPLS. BGP, OSPF, managed Data Centre Service EMEA wide. Managed the Data Centre design and installation teams and their migrations within Frankfurt - Germany once the installation work was completed managed the UAT ( User Acceptance Testing ) hand over and sign off. Accomplished track record of Board level relationship management chairing meetings with Stakeholders, Project Managers, engineers and software build making sure all installation work was completed within budget and SLA. Also management of Outsourcing with specific requirement to the project. Management of escalation / incident management / problem management Managing the LAN, WAN network connectivity and Off Site tape / media handling. Escalating as and when required within the Stakeholders meetings within the USA and EMEA regions.

Using all the latest tools such as Sharepoint, OMU and Openview for managerial and reporting purposes and incorporating testing schedules for ORT and UAT. The IT services are underpinned with visible and effective service level agreements (SLA), Key Performance Indicators (KPI), critical success factors (CSF) along with established operational level agreements (OLA).All to ISO27001 standards

Position Project / Programme Manager ( Interim ) Dec 2011 to Mar 2012

To project manage

(a)Migration / Closure of Telehouse Data Centre in London and the successful migration to Limewood House in Leeds this involved the migration of voice services to an Avaya platform in Leeds incorporating meetings at boardrooms level, internally and with external suppliers inc acquisitioning.. Creation of Call Routing, DDI, number ranges / plans, eWFM, Qfiniti – Voice Recording, testing and sign off. All was completed within tight deadlines, budget and SLA

(b)Creation of ‘Apple USA s’ Call Centre (Phase 1) in Groningen – Holland. The purpose of the call centre is to handle calls on behalf of Apple USA ‘Helpline’ dealing with issues and faults on Apples products, iPads, iPods, iPhones etc. Initial site visit / site survey to Groningen so a scope of work could be created. Examination of office space, location, comms rooms, requirements, space UPS, server installation etc. Chairing meetings with Apple (USA), internally within Transcoms boardrooms, sponsors, to technical design and implementation teams Working to extreme deadlines as defined by Apple. All work was completed in time, budget and SLA using relevant ORT and UAT schedules.

Position Data Centre Migration / Cessation Apr 2011 to Nov 2011 ( Project Manager) Frankfurt

As part of a global team project managed the migration / cessation / streamlining of HP / EDS Data Centres consolidation. Managed Data Centre / Core Network migrations within EMEA - Germany, Sweden, Denmark, Belgium and Stockley Park ( UK.) once the migration were completed overall savings in the region of $73,000,000 Accomplished track record of Board level relationship management chairing meetings with Stakeholders, Clients, Project Managers, engineers etc making sure all migrations were completed within budget and SLA. Managing the LAN, WAN network connectivity,. Management of Escalation / Incident Management / Problem Management escalating as and when required within the Stakeholders meetings within the USA and EMEA regions. Leadership of ‘Secure Media’ transportation within Data Centres EMEA. Management within Outsourcing and agreeing SLAs making sure the Project deadline was met. Using all the latest tools such as Sharepoint, OMU and Openview for managerial and reporting purposes and management of ORT and UAT for sign off. The IT services are underpinned with visible and effective service level agreements (SLA), Key Performance Indicators (KPI), critical success factors (CSF) along with established operational level agreements (OLA).All to ISO27001 standards

Position Operational Readiness ( Project Manager) May 2010 to Apr 2011

To manage DCN – Data Centre Network relating to SRP Security Rectification Project installing / commissioning 67 Data Centres across Europe this involved the management of the Outsourcing companies making sure all deadlines was met within SLA and budget . Carrier VoIP Phase 3, COLTS - LDN ( Long Distance Networks – PAN European ) and NGLDN ( Next Generation Long Distance Networks) IP/VPN – IP / Virtual Private Network, SN7 – Sub Network 7 . The project was to increase capacity on DWDM ( Dense Wavelength Division Multiplexing ) to meet COLTS 5 year program Nationally and Internationally. Reduce costs per gigabit between COLT Cities. Introduce protection in the DWDM layer to reduce CAPEX (Capital Expenditure). COLTS development in wavelength based services C40/100GPS, Fibre Channel, HDSCCI. Competitive pricing DWDM. Improved Service Delivery. Reduce operational complexity. The new project was 41 cities Europe wide offering a 100 Gb circuit London / Frankfurt. Planning fibre installation Europe wide, Data Centre build The IT services are underpinned with visible and effective service level agreements (SLA), Key Performance Indicators (KPI), critical success factors (CSF) along with established operational level agreements (OLA).All to ISO27001 standards. Chairing meetings, agreeing timescales within budget and SLA. Escalation / Incident Management / Problem Management and management of any unforeseen problems . Customer facing within departmental and external suppliers

Position Country Operational Support (Manager) May 2008 to Aug 2010

My role was to over see the operational support of STHREEs Voice and Data network in Germany covering all the offices in Frankfurt, Munich, Dusseldorf and Hamburg dealing directly between the UK and German offices / Call Centres. Project managing the planning and installation of PC deployments, LAN, WAN cabling and VOIP (CISCO and AVAYA using DHCP / CITRIX in new offices in Germany. Successfully opened a 200 seat Call Centre / Training Centre in Frankfurt and two smaller Call Centres in Frankfurt and Dusseldorf. To manage escalation / incident management / problem management inc faults and escalations to the VOIP / LAN and WAN networks. Liasing with third party suppliers Deutsche Telecomm etc, cabling companies etc Project managing installation, moves and changes, cabling and infrastructure needs as per business requirements. Following the codes of best practice and working to tight deadlines and schedules. Making sure all work is completed with budget and SLA. Also covering support of Windows, Windows applications, User profiles, File and Print Servers, User training pc / desktop support

Position Country Project Manager ( Data Centre Build ) Dec 2007 to Mar 2008

As country project manager my role was to project manage the build of Europe’s largest Data Centre for the Citibank in Frankfurt Responsible for the infrastructure, design and build SAN, LAN, WAN. The build of the site was a new build from the foundation upwards. .Leasing with Management Teams in England and Germany,

Building contracts with ARUP Bamtech Air Conditions, Power / UPS. External providers (BT, COLT, Deutsch Telecomm etc ) and external suppliers, deliverables. Escalation / Incident Management / Problem Management and highlighting and escalation of any issues and concerns. To project manage these adhoc changes and costs covering all aspects of the build including cabling (CAT5, CAT6, CAT7 and Fibre ), cabinet build / design,electrical, fire protection. etc. Creation of procedures, documentation to an agreed standard within the Citigroup ( Prince2 ). All work carried out within timescale and budget. The IT services are underpinned with visible and effective service level agreements (SLA), Key Performance Indicators (KPI), critical success factors (CSF) along with established operational level agreements (OLA).All to ISO27001 standards

Position Implementation Manager (Project Manager) Sep 2006 to Nov 2007

As part of an international team for Orange Business Services to provide acquisitioning, data gathering Low Level Design and Low Level IP Design for the whole of Zurich Financial Services migration from Siemens / Aspect Call Centre telecommunications CISCO backbone to Avaya Voice Over IP technologies and LAN / WAN IP addressing protocols . The collation of data per site and creating a database using Visionael. Producing solutions and migration plans liaising with Orange Business Services, Avaya ( VOIP ), Swisscomm and Zurich Financial Services agreeing dates, SLA’s, switch migrations / configurations and testing schedules and sign off. There are 280 locations in total from small offices to large multi user locations including Zurich’s Financial Call Centres. All documentation done to Prince2 standards and completion of ORT and UAT schedules. Once having successfully migrated the sites in Zurich was then transferred to Bonn – Germany to assist with the migrations in Bonn

Company

Role

Dates

CSC

Telecommunication Advisor (Project Manager)

Apr 2004 to Sep 2006

Bradford College

IT Lecturer (Part Time)

Jan 2004 to May 2004

Links Connect Ltd

Technical Consultant (Contractor)

Jan 2003 to Oct 2004

Astrium

PC Roll Out Project Manager (Contractor)

Nov 2002 to Dec 2002

O 2 - Mobile Phone

Site Audit Survey Manager (Contractor)

Oct 2002 to Nov 2002

Stockport Council

Senior Telecomms Project Manager (Contractor)

Sept 2001 to Oct 2002

Energis – Leeds

Senior Project Manager (Contractor)

Nov 2000 to Aug 2001

Viag Interkom Munich Germany

Project Manger – Testing Analyst (Contractor)

May 2000 to Oct 2000

EWS - Doncaster

Project Manager - Telecomms Analyst (Contractor)

Sep 1999 to May 2000

CGU - York

Voice Analyst (Contractor)

May 1999 to Sep 1999

BT Mobile Communications

Project Engineer (Contractor)

Sep 1998 to May 1999

Yorkshire Building Society

Telecomms Analyst (Contractor)

Jun 1998 to Sep 1998

BT

Voice Communications Auditor (Contractor)

Apr 1997 to Jun 1998

Northern Rock

Voice Analyst (Contractor)

Oct 1996 to Mar 1997

J.P.A Associates

Technical Tender Manager (Contractor)

Sep 1996 to Oct 1996

Lombard Bank

Voice Specialist (Contractor)

Jul 1996 to Sep 1996

Firstdirect ( HSBC )

Senior Communications - Technical Support

Jul1989 to Jul 1996

Jul 1975 - Jul 1989

Positions Held :

Trainee Computer Operator

Jul 1975

Jul 1976

Computer Operator

Jul 1976

Mar 1978

Senior Computer Operator

Mar 1978

Jan 1983

Shift Leader

Jan 1983

Feb 1994

Senior Communications Operator

Feb 1984

Jul 1989

Computers and Computing, Photography

German (Mother came from Berlin).

Chinese (Ex wife’s family came from Hong Kong).

Tagalog (Wife comes from the Philippines)

Some Thai owing to spending some time there

Freelance Photography, Martial Arts, Cycling, Badminton. I have also served in the Territorial Army 4th Parachute regiment, and as a Special Constable at Bradford Central police station. Founder member of registered charity BFAB – British Filippino Association of Bradford assisting Filippino migrant workers settle in to life in the UK assisting with work load accommodation and support. Assist with CCL – Chinese Community Leeds and Chinese School as a photographer assisting with advertising and events within the Chinese Community

My role has evolved from an operational background of large multi-user systems. Over the last 20 years dealing with installation, planning and costing of computing equipment. To management within Call Centre / Data Centre, network environments and telecommunications arena with International status with budgets of up to 50 million pounds. Having work experience within Switzerland Germany and Belgium. Using the latest technology providing solutions to the work load / customer requirements. Having had Security Clearance. A broad understanding of Data Centre build / infrastructure and fibre connectivity within Data Centres and PoPs Europe wide . Content Management Systems Telecommunications networks.LAN /WAN -VOIP( AVAYA ) CISCO backbone and ACD platforms to PABXs, IVR, CTI, Voice Recordings and Video Conferencing. Provision of full ORT ( Operational Ready Testing ) and UAT ( User Acceptance Testing ) Providing full technical / audited documentation including Network Diagrams. Liaising to all levels Stake holders, Directors, Stakeholders, Call Centre managers, 3rd party suppliers. Management of Outsourcing teams in China and India. Ensuring SLA’s and financial authorisation upon completion of the project within the agreed timescales. Negotiating, contracts. Maintaining support of IT, Voice and Data networks. Chairing pre / post review meetings both internally and with third parties. Possessing strong customer facing skills within internal departments outsourcing and external suppliers. Line Management / Staff management with direct management of staff including appraisals, return to work and disciplinary procedures.

Name

Marital Status

Address

Nationality

Mobile

emails

Dependants

Skype

Summary

Getronics – UK - Homebased

COLT – Berlin / Germany

Dec 2017 to Apr 2018

IBM - Leeds

Hewlet Packard - Sheffield

BTi Net – Oxford / Home Based

Johnson Control – Brussels Belgium

Vodafone - Dusseldorf

HP / EDS – Frankfurt Germany

Transcom - Leeds

HP/ EDS – Frankfurt Germany

COLT (City of London Telecommunications - London

STHREE ( Frankfurt / Munich / Dusseldorf )

Citibank - Frankfurt

Orange Business Services

Bradford University

Further Education

Bradford College

City and Guilds

Lanuages

Interests

Overall



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