CHIKA OGBONNA

US Citizen

Marietta, GA adbspp@r.postjobfree.com 678-***-****

SUMMARY

3x Certified Salesforce 4 years of Salesforce.com CRM experience including, analysis, administration configuration, integration, solutions, and implementations.

Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle

Work closely with business partners to understand customer acquisition and boarding business processes and document user stories and business requirements and associated business value.

Maintain an understanding of the Client Salesforce.com platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes.

Assist in designing the solution architecture to support business processes

Collaborate with Admins, Developers and IT partners on complex technical solutions

Facilitate and organize testing activities, including defect resolution (tracking, triage, resolve, re-test)

Provide content for end user training design, documentation and delivery efforts

Provide end user and production support

Embrace the Client single instance strategy for Salesforce.com by supporting governance processes and designing business solutions within the governance model.

Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners.

Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange. Obtain/maintain basic Salesforce.com admin certification.

Strong understanding of project life cycle and SDLC methodologies which include both Waterfall and Agile.

Understand impact of interface and systems design decisions on technology, information flow, and/or business processes.

SKILLS AND CERTIFICATION

Salesforce Certified Service Cloud Consultant

Salesforce Certified ADM201, Force.com

Salesforce Certified App Builder

Business Analyst, Scrum Master (SMAC) Scrum Team Member

TECHNICAL SKILLS

Platform

Agile methodology, Salesforce.com, Data Loader, AppExchange, Pardot, Tableau, JIRA, Version one Microsoft Visio, Lucid hart, Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, SharePoint). Workflow & Approvals, Dashboards, Reports, Force.com Migration Tool, Custom Objects, data loader, Process builder, lightning concepts, sales cloud, Milestones, Knowledge Management, Agile methodology, Lightning, SDL

EXPERIENCE

Morehouse Healthcare Atlanta GA 05/2017-Present

Salesforce Administrator

Customization of SF apps, objects (standard, custom, external), fields, record types, layouts

Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation

Creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layout

Maintained users’ roles, security levels and profiles

Workflow Rules, Validation Rules, Reports, Dashboards, AppExchange, and Process Builder).

Create dashboards and reports from scratch, as well as refine and update existing reports

Maintain database for integrity and accuracy including cleansing and duplicate record management.

Create dashboards and reports from scratch, as well as refine and update existing reports

Maintain database for integrity and accuracy including cleansing and duplicate record management.

Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment

Expertise in Development, Configuration, Customization, Administration and support on Salesforce.com Platform.

Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.

Hands-on-experience in configuring of Custom Objects, Custom Formula Fields, Field Dependencies, Pick List, Search Layouts and Role Based Page Layouts.

Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.

Good knowledge in migrating Salesforce Classic to Salesforce Lightning to support business process with new environment and hands on Experience with Salesforce lightning

WellStar Windy Hill Hospital Marietta, GA 03/2015- 05/2017

Salesforce Administrator

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Evaluated data entry, imported processes, and ensured proper data quality standards along with Apex Data Loader.

Developed custom objects, triggers and workflows. Translated business requirements to smart solutions in Salesforce.com.

Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation per application requirement.

Implemented security and sharing rules at object, field and record level for different users at different levels of organization.

Created various profiles and configured the permissions based on the organizational hierarchy

Created pick lists, dependent pick lists, validation and formula fields

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.

Created users, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Configuring and Maintaining the application.

Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Worked with the QA and UAT teams in the testing phase

Complete regular internal system audits and prepare for upgrades

Handle Salesforce.com data feeds and other integrations

Run regular data transfers between separate Salesforce instances

Coordinate the evaluation, scope and completion of new development requests.

Work with our institutional management team to establish suitable processes to support

administrative, development, and change management activities

Assist in training of new users, and grow the Salesforce.com skill set across the organization

Effectively act as the liaison between our users, vendors and the application development teams

Work independently with members of the user community to define and document development requirement

Key Responsibilities: • Create/modify workflow rules & process builders • Create/modify custom fields & formulas • Build custom reports/modify existing reports • Create/modify dashboards • Update existing pick-list values • Create new users • Customize security settings for users • Create Sharing Rules as needed • Customize page layouts • Create Validation Rules • Import data using data-loader • Communicate with other departments to gather information in order to best develop systems

Global Support, Inc 02/2014-03/2015

Salesforce Analyst

Gathered requirements, collected information, and coordinated with all departments.

Salesforce Service Cloud implementation consisted of 3,000 + users.

Planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers; Develop and create customized.

Developed and refined Salesforce functionality, workflows, and reporting functionality.

Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.

Customized the Organization Profile, creation of custom objects, custom fields, and formula fields as per the Requirement.

Architected and configured Salesforce.com customizations including: Custom Reporting, Formula Fields, Validation rules, Workflow rules, and Process Builder.

User setup, profiles and roles, customization of objects, fields, record types, page layouts.

Validations, testing and Working with management, strategic.

Created Page layout for custom object as well as standard objects for respected Profiles.

Evaluated data entry, imported processes, and ensured proper data quality standards along with Apex Data Loader.

Worked closely with management and other department heads to accomplish requested deliverables using Salesforce.com CRM application.

Interacted with the end users for testing application. Configured and Set up relationship between various objects. Built enhanced Dashboards in SFDC.

Developed custom objects, triggers and workflows. Translated business requirements to smart solutions in Salesforce.com.

Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation per application requirement.

Implemented security and sharing rules at object, field and record level for different users at different levels of organization.

Created various profiles and configured the permissions based on the organizational hierarchy.

EDUCATION

Bachelor of Science: Health Service Management - DeVry University

Master’s in Business Administration (MBA) - Keller Graduate School of Management

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