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Developer Manager

Location:
Quezon City, Philippines
Salary:
245000
Posted:
February 15, 2020

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Resume:

SKILLS

CHRISTOPHER

TAN CARPIO

DIRECTOR, ENTERPRISE BUSINESS

PROFILE

Twenty Three (23) years IT Industry

experience and has been engaged in

several different roles from Site

Management, Infrastructure, Operations

Management, Stake Holder Management,

Customer Support and Quality, Software

Development, Project Management

(Agile/Scrum) and People Management

from all business aspects to ensure that

all targets are exceeded/met.

Implemented Success Management

strategies to build and maintain high

performing teams and serves as a

catalyst for continuous process

improvement to engage/maintain high

level of staff productivity.

An Evangelist of Technology with a

Proven Track Record with a wide array of

experience on M&A, ERP, CRM, Telecom,

Insurance, Healthcare, Banking, Retail,

Government, Business Intelligence,

Human Resource, IT Infrastructure and

Process Implementation

CONTACT

Cell: 091********

Email: adbsoy@r.postjobfree.com

LinkedIn: linkedin.com/in/christopher-

c-1606b8b

PROFESSIONAL EXPERIENCE

OPENTEXT PHILIPPINES (Director, Enterprise Business Systems)

www.opentext.com [April 2019–Present]

Handles M&A Systems Integration, SAP ERP (O2C/P2P/R2R), Data Governance Operations (Master Data), ITSM SAP Ticket Triage, Billing Operations, SAP ERP/HCM Integration, SOX Compliance (Controls, Systems and Processes), SalesForce CRM and Supports 1,500 FTE’s local, 14K FTE’s Global. Part of the Site Leadership Team. Handles Billing Operations which bills $800M for OpenText clients. Team Managed

(26 FTE’s)

Business Analyst, Developers, Data Analysts,

Billing Analyst. Managers, Supervisors

Operations 24/5 (APAC/EMEA/NA)

Tools SAP HANA ERP, SAP HCM SuccessFactors,

SalesForce, Concur, ServiceNow, MSP, ITSM,

Tableau, Galaxy Billing, OpenText CORE,

OpenText Ollie, Atlassian Confluence, Jira

TOOLS AND TECHNOLOGIES

SAP HANA ERP OTC/P2P/R2R SAP HCM SuccessFactors

SalesForce CRM SAP Concur, Coupa

NetSuite ERP Billing (Zuora, Chargify, Galaxy)

ServiceNow, MSP Magento eCommerce

Tableau, Birst, Microstrategy ITSM, TopDesk, ServiceNow Jira, Jenkins, TeamCity,GitLab Solarwinds NPM, Juniper, Cisco RPA (SAP, UiPath, Automation

Anywhere)

ECM OpenText, Sharepoint,

MindTouch, Confluence)

TFS, SVN, Git, BitBucket, Perforce Office365

ADP Payroll, Intuit SOA, PaaS, SaaS, REST

SOX, HIPAA, ISO, PCI DSS Hadoop, Machine Learning

AWS, Microsoft Azure VMWare, Citrix, SCOM, SCCM

Office 365, Sharepoint SQL, Oracle, MySQL, MongoDB Visual Studio 2019 (.NET Core) Android Studio, XCode, Objective C Verisign, PayPlus, Avaya, Teams, Slack, Cisco

0 1 2 3 4 5

Software Development (Enterprise)

Project Management (Agile/Scrum/Kanban)

Business Intelligence

Infrastructure and Vendor Management

OPEX, CAPEX, P&L Targets Management

Stakeholder Relationship Cultivation Management

Emotional Intelligence, Negotiation and Coordination Effective Communication Skills

Strategic Planning

People Management (Building Trust within Team)

Developing Ideas to Solve Problems

Leadership

PROFESSIONAL CAREER EXPERIENCE

Solarwinds (Senior Manager G&A)

www.solarwinds.com [August 2016 to April 2019]

Has built the Manila team from ground up and acted as an interim IT Director for global operations. Handled development/enhancements of business applications for 1.3K employees (NetSuite, Coupa, Zuora, SalesForce MSP, Magento, Chargify and also M&A Integration. Managed the continuous process improvements with tools such as Jira, TeamCity, BitBucket to Git migration and maintaining DevOps environments to cut down on costs. 24/5 Operations (APAC/EMEA/NA). Had implemented the GDPR into our existing systems for EU compliance. Team Managed

(40 FTEs)

Software Development Managers, Senior Full Stack Developers, Senior QAs, Business Intelligence Analysts, Production Support (NetSuite, SalesForce), SalesForce Developers, User Interface Specialist and DevOps/WebOps Administrators, InfoSec

Tools Microsoft Azure (WebApi, BLOB, AzureSQL, Mobile), Amazon Web Services (EC2), Oracle and Hadoop, Visual Studio .NET 2015 (ASP.NET. C#.NET 4.5, C#.NET) MS SQL 2012/2008 Server, IIS 8.0, XML, Sharepoint 365, Office 365, NetSuite, Coupa, Perforce(Code Review), Atlassian Jira, PowerShell, MindTouch, Tableau, SalesForce, Chargify, ServiceNow, MSP

Nimbyx (Country Head / Senior Development Manager) www.nimbyx.com [November 2015 to July 2016]

Had setup this Canadian healthcare startup company with 3 subsidiaries (Nimbyx, iQMetrix, Annex Consulting Group) which includes sourcing the office, vendors/contractor management, layout and construction and infrastructure equipment. Hired a team of 45 staff to provide support to the products and services. Acted as a Project Manager/Scrum Master and spearheaded the DevOps ALM implementation using Microsoft Azure and AWS and setup the continuous process using Jira, Git and built out the DevOps environments (DEV, QA, PreProd, Production). Also made sure that the applications are PIPEDA compliant for Canadian Health Care requirements. 24/5 Operations [APAC/EMEA/NA] Team Managed

(45 FTEs)

Software Development Managers, Senior Full Stack Developers, Senior QAs, Business Intelligence Analysts, User Interface Specialist, Technical Architects, SOA

Tools Microsoft Azure (WebApi, BLOB, AzureSQL, Mobile), Amazon Web Services (EC2), Oracle and Hadoop, Visual Studio .NET 2015 (ASP.NET. C#.NET 4.5, C#.NET) MS SQL 2012/2008 Server, IIS 8.0, XML, Sharepoint 365, Office 365, NetSuite, Coupa, Perforce(Code Review), Atlassian Jira, PowerShell, MindTouch, Tableau, SalesForce, Chargify, ServiceNow, MSP

Coffey International Ltd. (Senior Application Development Manager) www.coffey.com [March 2015 to November 2015]

Has greatly improved delivery of the development team and hired strategic personnel to deliver/maintain/enhance high caliber application that supports 3K+ employees. Made sure that the project budgets were within limits, driven down costs, and1 setup an SLA and CSAT for clients. Has driven business intelligence and Office365 for collaboration and communication. Manage vendors which enable the client to handle new projects/business. Implemented ITIL (CAB) to improve service delivery (Change and Release Management, Service Desk SLA). All these improvements led to the company being sold to TetraTech. 16/5 Operations (APAC / EMEA). Team Managed

(38 FTEs)

Senior Full Stack Developers, Senior QAs, Business Intelligence Analysts, User Interface Specialist, Office 365 Admins (Sharepoint), DevOps Admin, InfoSec

Tools Windows 2008 Server R2, Visual Studio .NET 2013/2008(ASP.NET. C#.NET 4.5/3.5, C#.NET) MS SQL 2012/2008 Server, IIS 8.0, XML, Remedy, Sharepoint 2010, Performance Point 2010, Office 365, Citrix, VMWare, Microsoft HyperV, Microsoft Virtual Machine, SCOM 2012 R2, QESTLab, Epicor E4SE, Git, Jira, Cisco, Microsoft Lync Convey Health Solutions (IT Director for Shared Services Group – Manila Delivery Center) www.conveyhealthsolutions.com [January 2014 to March 2015] Built/Hired and managed the team that led to the business expansion of the company. Has reduced the CAPEX and OPEX and revisited all of the contracts and SLA’s. Managed the vendors to setup the office infrastructure (Network, Telephony, Call Recording). Setup technical customer support to be able to handle 1.2M clients in the US. Has driven the technologies such as Business Intelligence with tools such as MicroStrategy/Birst to help the business have the data to make informed decisions. Has led the PCI Compliance certification of the healthcare applications. Spearheaded the B2B for MAPD products and leveraged on SalesForce. Implemented ITIL process on the Customer Service Delivery Group. 16/5 Operations (EMEA/NA).

Team Managed

(44 FTEs)

Managers (Development, Reporting, QA), Senior Full Stack Developers, Senior QAs, Business Intelligence Analysts, Reporting Analysts, User Interface Specialist, DevOps Admin, Application Support, IT Admin. Tools Windows 2008 Server R2, Visual Studio .NET 2010/2008(ASP.NET. C#.NET 4.0/3.5, C#.NET) MS SQL 2008/2005 Server, IIS 7.0, XML, TopDesk, Sharepoint 2010, Performance Point 2010, MicroStrategy, Birst, Citrix, Microsoft Virtual Machine, WorkForce, SalesForce, Solarwinds NPM, Cisco, Avaya Fujitsu WeServ Inc. (Technical Manager / Technical Architect) www.weserv.com [April 2012 to December 2013]

As a Technical Manager, managed several teams from Change Management, Release Management, Desktop Support, Development, Application Packaging and Systems that supports 10K+ global clients. Reviewed SLA’s OPEX, CAPEX and ensured that it is within budget. Trained on CCNA, CCSP, CISSP for network disaster and recovery and also spearheaded the BCP team. As a Technical Architect, has led the development and architecture of for WeServ’s Service Connect which is the platform to support our clients. Has supported the SSIS and SSRS development dashboards for various clients. Has supported Sharepoint development for monitoring productivity (Dashboards, KPI’s, SLA’s). Has led in the technical design/development of mobile applications support for ServiceConnect

(ObjectiveC). Maintained the TFS builds and created automation build/deploy process for continuous integration to environments. Maintained the Cloud Services (http://www.fujitsu.com/global/solutions/cloud/index.html) and SalesForce development efforts for CRM

(http://solutions.us.fujitsu.com/Salesforce.com/). 16/5 Operations (APAC/EMEA). Team Managed

(60 FTEs)

Team Leads, Senior Full Stack Developers, Senior QAs, Business Analysts, Reporting Analysts, Application Support, Change Managers, Release Managers, Application Packagers, System Engineers, IT Admin. Tools Windows 2008 Server R2, Visual Studio .NET 2010/2008(ASP.NET. C#.NET 4.0/3.5, C#.NET) MS SQL 2008/2005 Server, IIS 7.0, XML, CA SDM, Sharepoint 2010, Performance Point 2010, Rad Telerix, Microsoft SCCM, Installshield, Team Foundation Server, Fujitsu Cloud Services, Amazon Web Services, Citrix, VMWare, SalesForce, SCOM 2012, SAVision

West Contact Services (Technical Architect/Technical Supervisor) www.west.com [March 2011 to March 2012]

Supervised and handled the hiring of system engineers, reporting team and senior developers. Has supported the sharepoint development and led the research on new Sharepoint projects for the manila team. Supported the SSIS and SSRS development for West’s various clientele (e.g. Wells Fargo, Bank of America). 8/5 Operations (NA). Team Managed (35 FTEs) Senior Developers, Business Analysts, Reporting Analysts, System Engineers Tools Windows 2008 Server R2, Visual Studio .NET 2010/2008(ASP.NET. C#.NET 4.0/3.5, C#.NET) MS SQL 2008/2005 Server, IIS 7.0, XML, Tivoli, Sharepoint 2010, Performance Point 2010, InfoPath Emerson Process Management – Fisher Rosemount Systems Inc. (Team Lead / Principal Developer) www.emerson.com [January 2005 to March 2011]

Developed/defined cutting edge products using latest .NET Framework (WCF/WPF/AJAX.NET/ASP.NET), core C++ technologies and latest SQL/Oracle database for process management tool products of Emerson. Involved in several projects such as Sharepoint productivity tools, AMS Case History Viewer, Consolidated Bug Report Builder, ClearQuest Migration, Baseline Source count, Foundation Fieldbus Monitoring and Team Foundation Build/Workflow Process Maintenance. Developed migration from Lotus Notes to Rational ClearQuest. Also spearheaded the OJT Masteral program in partnership with Mapua College to get/cultivate great talent which will be reporting under me. Project management was done in compliance with CMMi processes and using SDLC process. Frequently travelled to the U.S.A. for training and support of our developed systems. 16/5 operations [APAC/NA].

Team Managed (10 FTEs) Intermediate Developers, Intermediate QA Tools C#.NET 4.0,3.5,2.0/ASP 3.5,2.0, ATLAS, AJAX.NET, ReportViewer, XML/XSLT/XML Web Services), MS SQL 2008, 2005 Server, Microsoft Visio 2005, Rational ClearQuest, Lotus Notes [Domino]. IIS 5.0/6.0, Mozilla FireFox, IE 7.0, Microsoft Project, Oracle 11g

Fujitsu Philippines Inc. (Senior Developer/PL/SQL Developer) (c/o IPI Philippines) www.weserv.com [March 2004 to December 2004] [Contractor] Worked on a project for Toyota Asia Pacific which is the Import/Export Management System which allows seller/buyer to manage parts. Made enhancements to the system by converting from legacy code to .NET (ASP.NET) and also provide a design pattern architecture (3 tier) for easy separation of business and user interface logic. Was assigned to also do bootcamps for new hires on .NET Technologies and prepared the courseware materials for the training. Implemented Configuration management using CM Telelogic and Rational ClearCase to be CMMi L3 compliant project. Also provided technical documentation and implemented unit and integration testing. Supports APAC Tools Windows 2000 Server SP4, Windows NT 4.0 Server, Visual SourceSafe, CM Telelogic, Visual Basic 6.0, Visual Studio .NET Enterprise Architect 2003 (VB.NET / ASP.NET / C#.NET), SystemWalker Operation Manager, ASP, Oracle 8i/9i PL/SQL Developer, Toad, Visual Interdev, CM Telelogic, Rational ClearCase, IIS 5.0 ePacific Global Contact Center. (Analyst/Programmer) www.epacificglobal.com [November 2004 to March 2004] [Contractor] Made enhancements to their CRM application for www.dlp.usa for cellular store and regular products. Created DTS scripts for data management and interfaced Verisign Payment Processing using SSL to secure their online transactions. Created/Modified existing reports based on user requirements. Schedule is NA

Tools Windows 2000 Server, Visual SourceSafe, Visual Basic 6.0, Visual Studio .NET Enterprise Architect 2003 (VB.NET/ASP.NET), VeriSign API component. SQL Server 2000. Secured Socket Layers, Crystal Reports 8.5, Internet Explorer 6.0, ELID Systems Cargo Data Exchange Center (Systems Analyst/Lead Web Developer) www.cdec.com.ph [April 2003 to November 2003] [Contractor] Has been involved in developing 3 systems for the ePort Government PROMPT project for Philippine Ports Authority (www.ppa.gov.ph) which includes the Legal Support Service System, Data Management System and Tax Management which which allow automation of port process in submitted documentation, billing and taxation in the efforts to provide better service to its clients. These systems integrate with their existing legacy systems and we provided enhancements using the latest .NET Technologies and J2EE technologies as well as tools such as Hummingbird DM which allow electronic storage and data workflow migrations. Deliver end to end from Requirements => Development => QA => UAT and Production.

Tools Windows 2000 Server with IIS 5.0, Visual Studio .NET Enterprise Architect (VB.NET/ASP.NET), MS SQL Server 2000 Enterprise SP6, Microsoft Visio Enterprise Architect, Visual SourceSafe, ERWIN (Database Modeller), Hummingbird DM 5.0, IBM Websphere(J2EE), Crystal Reports 9.0, Crystal Analysis, Crystal Decisions. Crystal Reports Application Server (RAS)., MS Project BJ Mercantile Inc. – Auction in Malinta (Systems Consultant/Senior Programmer) www.auctioninmalinta.com [August 2002 to March 2003] [Contractor] Developed from scratch several projects including Lot Inventory System, Bidding Control System, Checklist for Units with Images, Unit Release Approval System. Lot Expenses Viewer, Equipment Inventory System, LTO Documentation System and Bidding Costing and LTO Documentation System. These projects were used to manage and automate the office operations for the Auctions of vehicles. Also helped setup the servers and website of the company.

Tools Windows 2000 Server, Microsoft Office XP, Visual Basic 6.0, MS SQL 2000, Visual FoxPro 6.0. MS Access XP Gold Water Enterprise (Business Owner, Systems Consultant)

[August 1999 to January 2004]

As owner, managed the day to day operations and developed the customer delivery monitoring system using MS Access 2.0. Franzciel Marketing Corporation (Systems Developer/Consultant/Family Business)

[May 1997 to March 1999]

Developed the Inventory System, Accounts Payable/Receivable Systems and Payroll systems for the family business using MSAccess 2.0 Far Eastern University / Asia Pacific College (Faculty/Instructor) www.apc.edu.ph / www.eastasia.edu.ph [April 1997 to May 2001] Has taught collegiate courses on concepts of computer systems, fundamentals of C programming, SDLC, Database, Operating Systems, Word Processing and Excel, FoxPro, Visual FoxPro and MS Access. Also taught non degree specialized courses on object-oriented development using Java, MS Access, Visual Basic and MS Office. Also worked with students as a Thesis adviser. Jugro Transport Int’l Phils Corporation (Intern)

www.jugro.com [May 1996 to December 1996]

Created the billing system for the Asia Pacific Trade Fair (ASPAT 96’) using MS Access 2.0 and created pre-printed receipts and posters which is the first one to use the World Trade Center in Pasay City. Also developed the HR and Payroll System as well as the company’s website using HTML.

PROJECT BASED WORK EXPERIENCE

[END TO END SYSTEMS DEVELOPMENT – PERSONAL PROJECTS] LesConcierges (Senior Systems Developer/Web Developer) www.lesconcierges.com [November 2008 to August 2009] Delivered a packaged system for the loyalty rewards program for AMEX, Mastercard, Discover and Visa using PHP, ASP.NET and SQL 2005. Asia Secure Consulting (Senior Systems Developer/Web Developer) www.asia-secure.com / www.nuskin.com [October 2004 to December 2004 and April 2008 to November 2008] Worked on their Central Information System for entity extraction search algorithms and dynamic link creation. Created a packaged system for NuSkin China to track security and sales/reporting for on-the-field agents for the XDA mini phones. Design and developed the GSM Mode mobile application to be able to send reports through the mobile application using C++, .NET Technologies. Antico Group (Senior Systems Architect/Developer)

www.anticogroup.com [August 2005 to August 2006]

Led the design and development of VERIFONE web configuration and license manager for the credit card terminal deployments. Created reusable blocks which are driven by design patterns for other projects of the company using .NET 2003, Oracle 9i and MS Application Blocks. Elite International Incorporated (Systems Developer) www.eliteintl.org [May 2005 to August 2005]

Developed an ERP Application which is used by the company for their Multi Linear Sales System. Created their e-commerce website for customers to monitor their purchases, incentives and reward loyalty programs using .NET Technologies. Franele Grande Corporation – Grapeseed of Wonder (Systems Developer) www.franele.com [November 2005 to August 2006]

Developed an ERP Application which is used by the company for their MLM Sales System. Created their e-commerce website for customers to monitor their purchases, incentives and reward loyalty programs using .NET Technologies. Number One Commercial (Systems Developer)

[November 2003 to January 2003]

Developed an Accounts Receivable, Inventory and Payroll System for their company operations using Visual Studio .NET 2003. PrimeCut Animation (Network Administrator)

www.elcidthemovie.com [February 2003]

Has physically setup the network and PC for animation server using US Animation and WaveFront Maya 4.0 for the movie production of El Cid. Tyms Inc. (System Developer)

[February 2003 to March 2003]

Developed a soft drink sales and inventory monitoring system for their dealership stores and warehouses using MS Access. EDUCATION

East Asia Institute of Computer Technology (FEU) – June 1993 to April 1997 Bachelor of Science (Major in Computer and Information Science) CHARACTER REFERENCE

Will be provided upon request.

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