IDENTIFICATION

Name: MBAKAM DELIA

Nationality: Cameroonian

Email: adbsge@r.postjobfree.com

Tel: 055-***-****

Address: Al Satwa Dubai

VISA STATUS: ENTRY PERMIT-NEW-LONG TERM VISIT (3 Months)

English and French speaking WAITRESS

PERSONAL SUMMARY

A polite well-spoken and hardworking waitress with experience of working in a busy restaurant environment looking after the needs of guests. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking food orders and prepare bills. I am an energetic, dynamic and hardworking individual currently exploring opportunities in a Hospitality domain, where I can utilize my experience and skills toward becoming a valuable team member. As a team player I am able to integrate and adapt in situations and work environment. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience and develop my abilities thereby boosting the company’s reputation.

AREAS OF EXPERTISE

Customer service (Good communication skills in English and French Languages)

Ability to work effectively under time pressure and for long and extended hours

Ability to multitask

Diligence and dedication to work

A good memory and an eye for details

Vast knowledge of different wines and spirits

Ability to understand different kinds of people

A keen observer

Great sensitivity to the needs of others

A friendly, cheerful, and polite attitude

A strong passion to ensure customer satisfaction

Taking customer orders

Excellent Up selling techniques

Good IT Knowledge with good skills in computer related issues

WORKING EXPERIENCE

Ayaba Hotel Bamenda - Cameroon

WAITRESS June 2018 to December 2019

Responsible for looking after guests and attending to their needs during their visit.

Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers of the Hotel.

Duties:

Providing a warm welcome for customers.

Receive food & drink orders & serve customer requests to the standards required.

Learning the names of and building relationships with regular customers.

Ensure timely delivery of all food & beverage items to customers.

Understand menu content and keeping up to date with any menu changes.

Making recommendations from the menu if requested.

Answer guest queries in a polite and helpful manner.

Clearing cutlery and dishes away from tables.

Passing food orders through to the kitchen staff promptly.

Ensuring all restaurant tables are kept clear from rubbish, dirty glassware and crockery.

Full product knowledge of all menu items and restaurant facilities and services.

Check on customers making sure they are enjoying their meals and service.

Ensuring the food service area is left clean and tidy once all the guests have left.

Relaying, preparing and setting tables for the next guests.

Looking after guests with special needs i.e. dietary requirements, allergies, disabilities etc.

INTERNSHIP

Ibis HOTEL Douala – Cameroon

WAITRESS NOVEMBER 2016 – April 2018

Duties:

Clean up the dining area as part of pre-opening preparations.

Set up the dining tables and chairs.

Refill the condiments station.

Re-stock on dining area supplies such as napkins, salt, pepper, and the extra utensils.

Sanitize and wipe down tables, chairs, and countertops.

Greet customers as they enter the restaurant.

Accompany customers to their tables.

Provide customers with menus.

Recommend menu selections based on customer preferences.

Promote the restaurant’s latest promos and specials.

Push the sale of high-profit margin food items.

Attend to all customer questions and concerns; answer all questions to the best of my ability.

Write down all food orders accurately.

Forward the food order slip to the back-of-the-house and clearly explain special requests made by the customer.

Keep track of the serving period; make follow up to the back-of-the-house if necessary.

Make sure customers have everything they need before serving their food.

Deliver the food orders from the back-of-the-house to the customers and serve them correctly to each person.

Frequently check up on customers and inquire if they need anything else.

Observe the floor area and see if any of the assigned tables need clearing or if customers appear that they need something.

Retrieve customer’s bill from cashiering station.

Receive payment and ensure the transaction is processed.

Check that customer receives correct change.

Assist other waiters and waitresses if needed.

Clean up the dining area after peak hours.

Proactively contribute to the diners’ overall experience.

ACADEMIC QUALIFICATIONS

Attestation in Tourism and Hospitality

September 2016– June 2017: SIANTOU UNIVERSITY INSTITUTE of TOURISM, HOSPITALITY and HOTEL MANAGEMENT Yaounde – Cameroon

General Certificate of Education: June 2016 Advanced Level

General Certificate of Education: June 2014 Ordinary Level

SKILLS AND QUALITIES

Capable of translating and Interpreting from English to French and vice versa.

Positive Work Attitude

Excellent time management with good sense of humor

Excellent attention to details, honest and trustworthy.

Providing a Customer focused telephone and face to face service.

Flexible attitude and multi-tasking with good communication skills in English and French.

Interpersonal Skills; able to engage customers naturally and make them feel at ease in the restaurant

Good marketing skills; ability to push or promote the new menu items and new store promotions.

Pleasant disposition; does not lose temper when met by an irate customer.

Self-motivated; go out of her way to assist customers and follow up on food orders.

Results-oriented; make sure all issues are resolved or attended to right away.

Keen ability to multi-task; can transition to order-taking, delivery of food, cleaning, busing, and attending to customer requests.

Proactively contribute to the diners’ overall experience

Contact this candidate