GAUTAM PAI

+1-920-***-**** linkedin.com/in/paigautam/ adbs13@r.postjobfree.com

BUSINESS-ORIENTED ENTERPRISE ARCHITECT/TECHNOLOGY LEADER

Highly experienced and innovative technology leader with proven abilities in formulating sustainable CRM strategies and facilitating value increase and profit in enterprises; Efficient communicator, a collaborative worker, possess strong analytical and interpersonal skills; Demonstrates leadership skills, with a track record of success in directing multiple projects within large teams for solution management; Networking experience includes interaction with political and economic leaders in the US and consulate offices in South Africa and Botswana; Looking to leverage strong business and IT background in bringing about effectiveness, sustenance of complex business operations and profit-making in a dynamic organization.

CAREER HIGHLIGHTS

21 years’ experience in IT management across industries in North America, Europe, and Asia

Solid experience in offshore market development, nine (9) of which include the US, UK, Germany, Spain, China, India, Dubai, South Africa, and Botswana

17+ years in Customer Relationship Management, with developed abilities in strategic business engineering to facilitate customer retention

4 years of active practice in IT applications, database management, technology integration, and interoperability

Recognized and awarded for excellence as evidenced by 5/5 customer satisfaction (CSAT) ratings for every release at Microsoft

TECHNICAL PROFICIENCIES

CRM: Salesforce, Sap Cloud-C4C, SAP, Siebel, CPQ, MuleSoft, Analytics/reporting

UI/UX: Personas, Fiori and REX Mobility

CORE COMPETENCIES

Solution driven

Enthusiastic learner

Research Expertise

Commercial astuteness

Innovative leader

Knowledge of algorithm/ Data Structures

Interpersonal Skills

Process Engineering

Strong technical skills

Practical knowledge of SOA

Customer relationship management

Contemporary Database Inclined

PROFESSIONAL EXPERIENCE

TECHNOLOGY LEADER 2014−Present

Oversee all aspects of Global IT for businesses across Kohler Co.

Salesforce – sales (B2B, B2C, Trade) + 3C (customer care center) Service Global Strategy for Kohler business.

Discover and design future proof state of Salesforce landscape (art of the possible) which includes, best practices and recommendations for future state processes, personas, capability matrix, roadmaps, governance (DevSecOps), and epics for a global template with regional deviations.

Work on a global CPQ solution assessment for Kohler, which includes variant configuration requirements, gather global Kohler Co (across different lines of business) and analysis of 9 CPQ solution providers + accelerators.

Part of the team to enable Mulesoft and Copado for Kohler.

Finalized strategy for Loyalty management and Survey management related to Trade partners at Kohler.

Manage relationships between IT and all 4 LoBs at Kohler. Led reporting/analytics needs for business in C4C and Salesforce and mentored BI team for handover. Manage project estimations/budgets, vendor management, resource management, offshore and onsite resources, strategy, and managing vendor teams on major and global IT projects.

Collaborate with super users from respective lines of business globally on new solutions, get buy-in, proceed with requirements gathering, help with design and implementation, and manage post-go-live.

Led the “Agile” transition at Kohler and Kohler helping IT and PMO office to streamline. Set precedence for Kohler Agile projects followed by improvements (Stable teams, Scrum Master and Vendor perspective)

Set up the foundation for digital transformation, starting with sales solution and a better Marketing solution in the APAC region. Led the implementation of Personas (UX strategy) leading to 30% AHT (Average Handling Time) reduction, Completed a Fiori (Mobile solution) POC (Proof of concept).

Reduced capital and expense leading to a cost saving of atleast half a million dollars annually. Cost savings to business through the Lead Automation solution, which reduced their time to load leads from 2 weeks to <2 hours. Finalizing Loyalty/incentive management strategy across businesses at Kohler.

Prepared a "Go to Market Strategy for Kohler in Africa." This K&B (Kitchen and Bath) strategy was presented and shared with executives at Kohler US and South Africa.

SNR. PROJECT LEADER/PRINCIPAL CONSULTANT 2008 - 2014

Contributed to multiple pre-sales initiatives to win IT initiatives from the likes of Unilever, McKesson, Novartis, and Coca-Cola.

Led cross-functional teams across multiple projects, implementations & global rollouts while working for Coca-Cola, Atlanta; Novartis (NV&D), NJ; McKesson Corp, and Unilever.

Led a team of 10 at Unilever, UK, to implement a CRM solution (with mobility) for the Perfect Store division. The PRIME project provided the field force an effective mobile solution as well to increase productivity by being able to schedule activities/visits, complete Audits/compliance, Survey for their retail outlets.

Led workshops held at UK, Spain, and Germany to work towards a global template across Europe with the following US rollout. Completed implementation helping win a subsequent project from Unilever, India.

Worked as a Project Lead between June 2008 - Jan 2011 for SAP AG to help with CRM 7.0 release, DEWA (Dubai Electricity & Water Authority), Dubai CRM implementation, and BCM/CTI (computer telephony integration) solution estimation. This also includes a stint at Philips India for Marketing and Sales solutions.

Recognized for an effective REX (Retail Execution) CRM + Mobile design solution and implementation, which is now cloned by SAP as their perfect storage solution in Cloud for customer solution.

LEAD/PROJECT MANAGER 2003 -2008

Led quality functional teams across multiple projects for customers like – GMAC, NC; Anheuser-Busch, Missouri, and Microsoft in Seattle.

Led multiple Siebel CRM 7.5x Sales and Marketing projects at Anheuser-Busch, MO

Led a combined team of 12 and multiple projects – DET 4.0 (Custom Data Enrichment/Bulk load Tool); Siebel Web Services (SWS); Microsoft Siebel 4.0 with SQL backend at Microsoft Inc., Seattle. Led non-SWS (Clarify) reporting and Siebel performance testing team

Managed employees from across vendors – Wipro, Satyam, and Infosys for Microsoft projects.

Functional Lead and Programmer 1999 -2003

VB.Net, C#, ASP.Net, JavaScript for Unilever with Oracle, SQL database experience.

TRAINING & CERTIFICATION

Salesforce Certified Admin, ICP (Interview Certified Professional), Business Language Certified (BULATS),

SAP CRM Certified, SAP BCM certification of training, Microsoft Certified (MCAD, MCP-SQL) Foreign Language certification: French/Beginner certification (level 2)

VOLUNTEERING

Volunteered in India (2012), BBBS (Bug Brother Big Sister) Program - Volunteer Kohler, WI (2016-present)

Chief Technology Officer (CTO) at Catalyze and Create LLC; Organizer of Goutham LLC.

EDUCATION

Master of Business Administration,

Wisconsin School of Business, University of Wisconsin-Madison, Wisconsin

Bachelor of Engineering (Electronics and communications)

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