LOUIS J ILLUZZI, PMP

* ******** *****

Manalapan, NJ 07726

732-***-**** www.linkedin.com/in/ljilluzzi adbs06@r.postjobfree.com PMP Certified Network Function Virtualization Virtual Network Function Virtual Network Orchestration IT Infrastructure SaaS SDLC Enterprise Solution Delivery VoIP Cloud Native Program Management Client Management Workforce Management Partner Management Professional Services Training & Mentoring Contract Negotiation Enterprise Contact Center IT & Telco Implementation, Migration, Upgrade Vendor, VAR, & OEM Management AWS Extensive experience and broad core competencies in the successful planning, execution, monitoring and delivery of project objectives. Excellent business acumen with a proven record of success in leading globally diverse teams to increase operational efficiencies and identify & seize profitable market opportunities. Consistently recognized for bringing creativity, innovation, and profitable approaches to supplier negotiations, client & partner relationships, problem solving, and team management. Additional experience as Technology Planning and Systems Development/Support Engineer. Strong public speaking and facilitation skills. Multiple patent submissions. PROFESSIONAL EXPERIENCE

VMware Feb 2017 – Present

Global Program Manager (contractor), Virtual office New Jersey Wide range of responsibilities supporting Telco Network Function Virtualization (NFV), Cloud Native innovation programs, and NFV partner ecosystem in a leading-edge R&D environment.

Lead global teams, both internal and partners, consisting of architects and engineers building leading- edge, one of a kind, proof-of-concept NFV, Cloud-Native, Edge solutions.

Manage global teams in creating documentation, collateral, marketing material on proof-of-concept solutions for sales and marketing teams, including, demo video for industry/trade events and web- consumption, build documentation, whitepapers.

Leading onshore and offshore development team coding and supporting ETSI Open Source MANO

(OSM) releases.

Program managing an onshore and offshore development team developing industry-leading tools for Virtual Network Functions (VNFs) on-boarding.

Lead, manage, and facilitate monthly “Technical Enablement” webinar sessions with strategic NFV channel partners.

Grow, evolve, on-board, and manage strategic NFV partner relationships. NICE Systems 2012 – Jan 2017

Senior Project Manager, Virtual office New Jersey

Project team leader responsible for the implementation of NICE Workforce Management, Quality Management, Compliance, and VAS solutions for Fortune 50/100/500 companies. This role requires a client-centric, proactive approach to insure on-time, on-budget, and high-quality delivery while interacting fluently at the customer VP and senior management level.

Cross-matrix project team management of clients, Client Business Managers, Regional Client Managers, Sales Executives and Management, Sales Engineers, Architects, Implementation Engineers, Trainers, Business Application Consultants.

Project delivery of; Enterprise Software, Data Center/Big Data, Servers, Security, Voice, Data Network, Distributed Technologies.

Revenue responsibility, budget management, cost benefit analysis. Averaging $1.75M quarterly, product and services revenue generation.

Process champion and mentor for NICE Systems PMO and Services Delivery as part of an internal acquisition integration project.

Manage multiple, parallel projects using PMI methodology including project planning, execution, Risk & Change Management, and Budget management.

Clear understanding and ability to execute on SOWs, design requirements, and project plans to ensure client satisfaction and revenue recognition.

Achieved revenue recognition in the Software as a Service (SaaS) hosted call center recording space.

Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction. Responsible for project CSAT results and follow up related to client engagements.

LOUIS J. ILLUZZI, PMP

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ATOS/Siemens 2011 - 2012

Senior Project Manager (contractor), Virtual office New Jersey Senior project leader responsible for IT infrastructure transformation (voice and data) and refresh for 100+ enterprise sites across North America for Siemens Corporate, Energy, Finance, Healthcare, and Cross-Industry sectors. Scope includes applying ATOS PMO methodology from initiation up to and including customer acceptance for implementation of core infrastructure, unified communications, VoIP, WLAN, 802.1X.

Managing a cross-matrix team of solution architects, network engineers, field technicians, and project managers as well as end customer (Siemens C-level).

Lead project teams to manage IT infrastructure transformation and upgrades involving network assessment, CMO analysis, FMO redesign, hardware and platform refresh, soft cutover & hard cutover utilizing ATOS PMO methodology.

Primary customer contact and customer interface. Responsible for managing customer requirements, expectations, and overall satisfaction.

AVAYA 2000 – 2011

Services Program Manager, Virtual Office New Jersey (2006 – 2011) Global responsibility for Avaya Services organization readiness to support new call center, unified communications solutions, and client applications. Covered all aspects of Services Product & Project Management including; implementation & maintenance processes, training, managed & professional services offers, partner support, and 3rd party supplier management. Respond to RFQs, RFPs, and develop custom services offerings.

Led project that created and trained a 65-person global in-house wireless support team, saving Avaya

$250,000 per quarter in third party support costs, and improving profitability of the Wireless Endpoints portfolio by $2.9M per year.

Vender, VAR, OEM manager resulting in year over year revenue generation and cost savings.

Represented AVAYA Services organization on a team that negotiated reseller and support agreement with supplier Empirix, a third-party vendor of call center network testing & monitoring solutions, generating $4M in new revenue annually.

Created custom SLA, SOW, and professional services offers for a unique cloud enablement hosted call center solution (SaaS) with potential annual revenues of $13M.

Conceived and managed global deployment of wireless support tools, including capital expenditure savings by teaming with legal teams to evaluate user licensing agreements for freely available tools.

Developed and documented methodology and Service delivery metrics for implementation project teams by teaming with leadership from each functional area and PMO, resulting in approximately 10% increase in productivity and increased project team efficiencies.

Process improvement and avoidable cost identification efforts directly resulted in $1.5M expense savings, $2.6M new revenue, and $7.9M 3yr ROI

Represented the Avaya Global Services (ASG) organization on application development teams to insure adherence to quality guidelines, PMO methodology, and margin requirements. AVAYA - continued

Senior Support Engineer (Tier 4), Lincroft, New Jersey (2000 – 2006) Global R&D level support engineering for Avaya’s Wireless & Mobility, and IP Telephony portfolio. Managed customer relationships, customer advocate, and voice of the customer. Provided pre and post sales consultation to Avaya sales teams, channel partners, and customers. Extensive experience implementing and upgrading converged Avaya IP Telephony solutions.

Single point of contact for executive, partner and customer escalations at the R&D/Tier 4 level.

Created installation processes and procedures for in-building wireless solutions.

Trained inhouse and channel “Tiger Teams” on processes and procedures for field deployments.

Created training material for installation and troubleshooting of wireless endpoints and rolled out global training for 200+ professionals including engineers, field technicians, sales teams, both inhouse and partner channel.

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Demonstrated ability to turn negative customer experiences in positive customer engagements.

Established as the “go to person” for wireless & mobility issues resulting in positive direct and indirect efficiencies in customer support from a 360-degree view.

Customer Advocate and Voice of the Customer surrounding Avaya’s Wireless & Mobility portfolio. Lucent Technologies, Holmdel, New Jersey 1997 – 2000 Technology Planning - Systems Engineer

Technologist responsible for defining, developing and implementing wireless portfolio.

Led a cross functional team in defining strategy, developing white papers, exploring patent opportunities, and researching forward looking projects, for infrastructure, wired and wireless endpoints, which kept Lucent on the leading edge in the wireless & mobility space.

Insured Lucent endpoints and user appliances met requirements for E911 services.

Represented Lucent on the Bluetooth Special Interest Group (SIG), maintaining Lucent’s visibility and presence in this industry consortium.

Led customer panel discussions and focus groups related to new technology in the wireless business space.

Systems engineer on a successful innovation project for dual mode cellular and Wi-Fi system utilizing Lucent enterprise telephony switching, allowing for a seamless handoff between cellular and Wi-Fi environments in any call state.

Part of a team chartered to evaluate and on-board onshore and offshore OEM partners and vendors to manufacture and test system components.

Member of team that submitted a US utility patent application for a dual mode communication system method.

EDUCATION

Bachelors of Science

Major: Engineering Science, City University of New York, NY CERTIFICATIONS

Project Management Professional (PMP) – Project Management Institute (PMI) CWNA CCNA

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