C

Christopher Calderon

(***)*** - ****

adbrpa@r.postjobfree.com

San Jose, CA, 95131

https://www.linkedin.com/in/christopher-calderon-55a5b41a1/

SUMMARY

Results-focused Corporate Security professional with strength in Access Control, Customer Service and Documentation. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Service Tickets and Investigations knowledge to promote Optimal Customer Service. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

SKILLS

Corporate Security

Medical assistance

Standard Operation Procedures (SOP's)

Operator Scheduling

Supervised 10+ Security Control Center Operators

Service Maintenance and Access Requests Tickets

EXPERIENCE

Regional Security Operations Center Supervisor

San Jose, CA

Securitas/ Aug 2019 to Current

Conducted Investigations through CCTV's.

Distributed, Trained and Supervised equal work between Control Operators across all shifts.

Modified Standard Operating Procedures (SOP's) for the RSOC.

Handled over 5000 Service Maintenance and Access requests Tickets for Contractors, Visitors and Employees.

Conducted "Practice Drills" to evaluate improvements for Officers & Control Operators.

Managed entire scheduling for the RSOC with Full-Time, Part-Time and Backfill Operators.

Handled all Badging and Access issues with Officers and Reception Team.

Coordinated with onsite Security Team & Management in times of Emergencies & Investigations with the responding Fire Department, EMS and Police.

Managed Training Briefings for Field Officers, Supervisors & Control Operators.

Conducted weekly, monthly and quarterly statistic reports.

Part of "New Hire Training Program" - taught New Hires of basic alarm response and emergency response procedures.

Analyzed system risk to identify and implement appropriate security countermeasures.

Conducted record searches and coordinated with other units on procedural problems involving complex cases. Analyzed security procedure violations and developed plans to prevent recurrence.

RSOC Operator

SIS Inc Jun 2017 to Jul 2019

Wrote detailed narrative reports and maintain daily activity reports (DARs) and any necessary incident reports (IR's), Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring any security and medical assistance, Prevented any loss and damage to all locations and company, Troubleshoot all alarms and alarm malfunctions, Monitored and secured all public and private access points through patrol and computer activity, Checked all required personal and professional identification from visitors and employees, Distributed necessary visitor passes and any needed employee badges, Monitored all surveillance cameras and controlled-circuit televisions (CCTV's).

Security Officer

San Jose, CA

Securitas/Allied Barton/Universal Protection/ Feb 2013 to Jun 2017

Foot patrol of all interior and exterior areas of assigned locations and buildings and offices and access points, Observed and Reported all suspicious activities and persons, Assisted Facilities with Moving office and employee set up.

Usher & Concession Worker

Milpitas, CA

Century Theaters Great Mall/ May 2014 to Aug 2014

Ushers are responsible for cleaning theaters and restrooms quickly and efficiently, monitoring auditoriums for sound and picture quality, assisting customers to their designated auditorium, maintaining cleanliness of all restrooms and attending to customer's concerns. Concession workers are responsible for food preparation, inventory control and facility upkeep.

Mountain View, California

First 5 LTI / CHAC/ Jan 2013 to Mar 2014

Volunteers prepared materials for art projects, entered data into company's email and website's database, organized children's book list using Google Docs, helped with clean up in Cooking Matters Class, provided assistance to families with small children during Cooking Matters Class.

Milpitas, California

Jesus Church for All/ Jun 2010 to Current

Volunteers helped set up band equipment, ushered guests to seats, participated in group songs, set up materials, tables and chairs for guests, participated as a gospel reader, provided assistance to disabled guests.

EDUCATION AND TRAINING

Some College (No Degree): Business Administration And Management

Mission College

San Jose, CA

GED

De Anza Community College 2010

Cupertino, CA

High School Diploma

Independence High School Jun 2010

San Jose, CA

REFERENCES

References Available upon Request

ACCOMPLISHMENTS

Handled over 6000+ Service Maintenance and Access Requests Tickets.

Contact this candidate