JENNALYN MEDINA FERNANDEZ

*** ***** ** ******* ****** GULF ROAD KUWAIT P.O. BOX 234 – 22003 SALMIYA

+965-******** adbqzu@r.postjobfree.com

Summary

Results-driven dedicated professional with 4 years of experience in the Hospitality Industry. Highly efficient in administrative environments. Talented at delivering exceptional guest experiences through excellent communication skills, thorough preparation and an eye for the details that others overlook.

Highlights

Works well under pressure

Organization and Planning

Results driven

Outgoing and Positive

In-depth F&B Knowledge

Highly responsible and reliable

Team player

Business Acumen

Experience

F&B Coordinator June 2015 - present

Holiday Inn Kuwait Salmiya 140 Hamad Al Mubarak St. Salmiya Kuwait

• Acts as Personal Assistant to Director of F&B

• In charge of IHG Dining Rewards Club points and enrollments linked with Loyalty Connect

• Administer payroll records and vacation schedules for outlets.

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

• Provide input for performance review discussions in line with company guidelines

• Ensure new staff complete their Orientation program on a timely basis

• Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

• Monitor standards of guest facilities and services

• Participate in staff recruitment

• Maintain and coordinate management calendars.

• Establish and maintain effective employee relations.

• Coordinate departmental trainings, meetings, and competitions.

• Prepare purchase requisitions, expense reports and check requisitions.

• Read, sort and route incoming mail and inter-office documents.

• Maintain and organize, in a professional manner, personal workspace and filing.

• Ensure the smooth operation of the F&B Administration office

• Provide updates on company policies

• Prepare the Monthly Trading and Forecasting Report of the department.

• Handling the Outlets Discount Report and Void/Return Summary Report.

• Any other duties or projects assigned by the F&B management Waitress December 2014 – June 2015

Sakura Japanese Restaurant - Holiday Inn Kuwait Salmiya

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions and make suggestions regarding food and beverage

Serve the Guest in an accommodating manner.

Waitress June 9, 2012 – June 9, 2014

T.G.I Fridays – Kuwait Food Group Company - Americana

Greet guests and make them feel comfortable.

Learn menu items and be able to describe them appropriately to guests.

Take beverage and food orders.

Deliver beverages and food in a timely manner.

Check-in with guests to ensure that everything is going well.

Clear dirty dishes from table.

Data Encoder November 6, 2011 – March 30, 2012

Cardlinks Teleconn Insurance Inc. 3rd Flr. Wellington Bldg. Binondo, Manila Philippines

Greet Entering data into a computer database and making sure that it is not only done efficiently, but accurately.

Input data of the insurees given by the agents. jennalyn medina fernandez Page 2

Evaluating the forms before encoded to the system.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Make sure all the information of the insurees are all correct and ready for the delivery. Food and Beverage Attendant May 5, 2010 – May 8, 2011 Ankies Resto Bar and Grill 713 J. Abad Santos St. Little Baguio, San Juan Manila, Philippines

Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required.

Understand menu content, any menu changes, and promotional activities.

Keep your service area clean, tidy, and well-prepared.

Efficiently manage the proper settlement of all customer accounts.

Answer Guest queries in a polite and helpful manner. Data Encoder July 27, 2009 – December 31, 2009

Department of Labor and Employment - NCR 967 Maligaya St. Malate, Manila Philippines

Entering data gathered by the surveyor from the assigned area of responsibility.

Responsible for each area assigned to ensure the accuracy of the information given to the surveyor until it is encoded to the system.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Conduct monthly report for the result of the task given to us. jennalyn medina fernandez Page 3

Skills

Proficient with a range of computer programs, related software and office equipment

Proficient with MS Word, Excel, and PowerPoint.

Internet tools

Social Media

Seminars / Trainings / Achievements

Leadership Training

o Leading Others – Great Results (IHG Leadership Program) Holiday Inn Kuwait Salmiya

March 29, 2017

o HIK Ambassador

Holiday Inn Kuwait Internal Ambassador

o Guest Experience Ambassador

Holiday Inn Kuwait Salmiya

o Certified Departmental Trainer

Holiday Inn Kuwait Salmiya

Holiday Inn Kuwait Trainings and Achievements

o F&B Upselling, Suggestive Selling & Lateral Selling o How to Communicate Effectively

o Effective Meetings

o Handling Guest Request

o Handling Guest Complaints

o BEST Sandwich Coaching Technique

o Teamwork Skills

o Stay Real – Be You Brand Service Behaviour

o Guest Arrival & Welcome Experience Workshop

o Problem Resolution Version 2.0

o Fire Life Safety Training

o Microsoft Excel Training

o IHG True Hospitality

o 3rd Conference on Aspiring Marketing Professional

(TOP SECRETS ASPIRING PROFESSIONALS MUST KNOW)

SMX Convention Center, SM Mall of Asia, Pasay City February 8, 2008

o Food & Beverage Services NCII

Power Institute of Hotel Administration

April 7, 2011

jennalyn medina fernandez Page 4

Education

Philippine School of Business Administration

2010 Bachelor’s Degree in Marketing

Languages Spoken

English – Professional Proficiency (Fluent)

jennalyn medina fernandez Page 5

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