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Customer Service Manager

Location:
Hyderabad, Telangana, India
Posted:
February 11, 2020

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Resume:

Deep Chand Rayavarapu

Contact: 880******* Email: adbqml@r.postjobfree.com

CAREER OBJECTIVE:

Seeking a position to utilize my skills and abilities in the area of marketing that offers professional growth while being resourceful, innovative and flexible.

EXPERIENCE:

Nest away Technologies PVT LTD.

Area Manager (April 2016 – Jan 2018)

Work in an assigned area to generate sales and reach the monthly revenue target

Meeting the landlords and explain the rental schemes and other benefits

Managing the relationship with both landlords and tenants

Working on Salesforce platform in the entire process

Customer service, retention and acquisition are a routine process of the work flow

Times Group -Magic Bricks.

Accounts Manager (Feb 2018 – March 2019)

Responsible for the management of sales and relationships with particular customers

Provides customer support, technical support, planning and optimization for the account, as well as developing a relationship with the customer

Day-to-day support of a particular customer’s account with a business and serves as the primary point of contact between the customer and the company

Zolo Stays Property Solutions PVT LTD.

Growth Manager (April 2019-Present)

Looking after the sales and marketing for the entire Hyderabad region

Achieving Supply and Demand Metrics - Ensure that the monthly, quarterly, annual supply and demand targets of the cluster are achieved for team

Market & Competition Analysis - Develop an understanding of the competition through in-depth analysis of potential major competitors, and help teams take better decisions with the points ascertained from the analysis.

Brand Awareness - Create Zolo’s brand in the designated cluster through offline marketing campaigns and lead generation

Team Building & Management - Developing the reporting team which can run on-ground execution, expanding the current team, setting the performance metrics and driving efficiency, responsible for target setting, hiring, training, weekly review and formulating incentive structure for growth executives

Analysis and Reporting - As an extension of process setting, a lot of focus would be expected on data recording, maintenance and analysis as most of the decisions would be data backed

Involved actively in the development of PnL of the city and also towards the growth of Co-Living & Student Accommodation in Hyderabad

Defined, executed and improvised KPI metrics around customer satisfaction, costs and profitability

Collaborated with prominent IPCs for property acquisitions enabling them to assist us on Greenfield opportunities

Trailblazed and partnered with real estate promot

Marketing activities like co-branding, tie-ups and flyers distribution done for the purpose of brand awareness and promotions

Acquisition of new properties for better growth and development

Adding new properties to the system and maintaining the property at good occupancy and profit to the organization

EDUCATION QUALIFICATION:

MBA at VIT University with 7.49 CGPA(2014-2016)

B.TECH in Electrical and Electronics Engineering (2010-2014) from Koneru Lakshmai University with 7.36 CGPA

Intermediate: Board of Intermediate Education 80.6% aggregate (2008-2010).

SSC from State Board with 76% aggregate (2008).

PROJECT PROFILE:

●Fabricated model “Multi-Purpose Generator Design” has been done by our team in our college containing capacity of 1 Megawatt hour

●Intern ship at Nano Mindz Technology PVT LTD has completed successfully

●Gis Project titled as “AUTOMATED NETWORKING MAPPING SYSTEMS ”

●MBA : Impact of Cash-and-Carry Stores on Retailers.(Hindustan Coca-Cola beverages PVT LTD.)

SKILLS:

Experience with Microsoft office Word and Excel

Excellent communication skills with a focus on customer service

Familiarity working on Salesforce platform

Analytical thinking and Negotiation skills

Customer Relationship Management

Willingness to learn team facilitator hard worker

Flexible and versatile to adapt to any new environment and work on any project

ACHIEVEMENTS:

●Participated in Shipping and logistics course offered by Asia Pacific Global Business School

●Participated as Secretary for the Tech Fest named as “Samyak-13”which is conducted in college

●Achieved first prize in project presentation and technical quiz in Tech Fest “Samyak-12” which has got conducted in college

●Won many prizes in sports competitions conducted at various inter college level

●Received Best Performer Award in the Category of Hard Work and able to deliver the quality of work within the stipulated time

●Received the award as the best lead closure specialist in pan India

PERSONAL PROFILE:

Father’s Name : RAYAVARAPU RAMANAIAH

Date of Birth : 08th Jan, 1992

Nationality : Indian

Marital Status : Single

Languages Known : English, Telugu and Hindi

Hobbies : Playing cricket, Caroms and Chess, Travelling

Permanent Address : 4-15-35 Bharatpet 5th lane, Amaravati Road, Guntur – 522007

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Hyderabad. Deep Chand Rayavarapu



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