ANNAJANE CLIFTON

TRAINING - DESIGN – CONSULTING - AUTOMATION

***-***-******* *** * W o r t h, T X adbqgc@r.postjobfree.com

QUALIFICATIONS

** ***** ******** ** ******* Systems

** **** ******** ****** Relationship Management

10 YearsTechnical Design Documentation

10 Years Project & Configuration Management

10 Years Software Design, Sales, & Consulting

10 Years Business Analytics

10 Year Workflow Design

7 Years IT Network Design* Sales

SUMMARY

Qualified Business Technology professional with13 years experience in customer facing Enterprise IT Solution Consulting, Business Analysis, Software Implementation and Training.

Experience in providing technical assistance to sales team members to facilitate closing sales by identifying user requirements and opportunities, delivering custom demonstrations, business case, and presentations.

Experience responding to functional and technical section of RFI/RFP.

Experience gathering user requirements with use case, interpreting, and producing solution design proposals.

Experience traiing customers on industry best practices, development, and delivery.

Solid knowledge of business process analysis, requirements management, project management, configuration management, relationship management, and consultancy vendor management.

Dedicated team leader with well-developed communication and presentation skills.

Experience providing Pre and Post-Sales support on software implementation projects.

EMPLOYMENT EXPERIENCE

Genpact * Senior RPA Manager* March 2018-October 2019

Conducted technology awareness sessions to inform management, SME’s, and HR about the RPA transformation strategy to maintain change management, as well as, overall understanding of the project rollout.

Evaluated RPA platform and provided recommendations for best practices according to industry standards.

Created architecture for projects as per functional and non-functional requirements.

Worked with stakeholders to analyze business processes to determine candidates for automation using prioritization and analyzation tools.

Worked with development/project teams to troubleshoot critical technical issues.

Trained development/project team in adopting reusability in design and coding practices.

Coordinated and participated in structured peer review walkthroughs to determine the best candidates for automation.

Conducted internal platform training programs with development team to establish automation code frameworks and reusable assets for adoption across engagements.

Assessed automation opportunities from a technical perspective and provide as-is/future state solution design documentation to development team.

Designed and deployed Automation Anywhere architecture in development, UAT, and production environment according to customers unique configuration requirements.

Managed project lifecycle phases which included design, development, UAT, go live, and heartcare.

Worked with development tram to determine integration design which included API handoffs such as REST/web services.

Worked closely with technology partner for issue escalation and management.

Supported pre-sale activities such as POC’s and provided technical solutions to stakeholders.

Information Services Group *Senior RPA Consulting Manager* October 2017-January 2018

Assisted the Client in contract administration by providing support in interpreting contract language and analyzing contract baseline costs; develops and maintains a working knowledge of Service Provider contract obligations acting as a coordination point for Client.

Provided RPA Software Development training to client according to company and industry best practices.

Assisted the Client in contract change management by providing support for contract amendments, monitoring, tracking, executing and reporting status of contract changes.

Assisted the Client in monitoring the status of open issues, engaging the governance committee to review issues and provide direction for issue resolution

Intermedix* RPA Developer* Contract* March 2017- September 2017

Worked with Automation Anywhere RPA software for a large insurance processing firm.

Developed automation to improve processes efficiency and reduce cost.

Developed process policies and best practices during the ground floor roll out of the RPA software project.

Worked to improve complex accounting processes which reduced time spent on task and increased ROI.

Cosourcing Partners* RPA Developer* Contract* November 2016 - February 2017

Worked with Kryon Systems RPA software for a large insurance processing firm.

Developed automation to improve processes efficiency and reduce cost.

Developed process policies and best practices during the ground floor roll out of the RPA software project.

Automation Anywhere* Senior Consultant* May 2016 – November 2016

Design solutions utilizing RPA (Robotic Process Automation) software, maintain technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team

Drive the strategic and tactical roll-out of the solution to enterprise customers

Consult with clients and partners to provide functional and technical expertise in areas including, solution design, project management, business process improvement and risk identification/mitigation.

Manage multiple project simultaneously, utilizing a strong understanding of customer trends at the enterprise level.

Strong skills in application of RPA business processes at the enterprise level.

Develop and document configuration best practices

Work closely with sales to provide demos and technical due diligence in the pre-sales cycle.

Ricoh USA January 2006 – April 2016

mindSHIFT a Ricoh Company * IT Project Manager * April 2015 – May 2016

Manage full life-cycle of multiple complex projects simultaneously which included Server 2003/2008 to server 2012, Exchange Migration, Cloud Storage, VoIP, Back-up, Disaster Recovery, and General Hardware. Upgrades, Manage project variables, namely scope, budget and timeline.

Communicate customer requirements with the engineers. Served as the liaison between the engineering team and the client.

Organize and run project status meetings internally and with clients to facilitate client knowledge transfer and user acceptance testing.

Evaluate customer requests and provide recommendations during pre-and post-sales activities

Effectively manage a team of systems engineers, provide leadership and coordination to development teams in the performance of their assigned tasks and projects.

Incorporate risk management strategies in project planning to mitigate potential issues.

Keep management and clients continuously updated of status of active projects.

Ricoh USA * Strategic Solutions Consultant/ Business Workflow Consultant * October 2011 – April 2015

Responsible for supporting Major Account and assigned Strategic Accounts, driving document management solutions, Business Process Automation, consulting, installation services, IT Services and software maintenance.

Provided technical support, including identifying customer requirements, creating solutions based on Ricoh’s product portfolio, identifying custom requirements for opportunities, presenting solutions to customers.

Maintain thorough knowledge of Ricoh’s products and product roadmaps.

Provide presales support to sales teams which included discovery calls, technical discussions, presentations, technical proof of concepts; and project estimations.

Responsible for communicating both the technical and business value to customers.

Provide estimated planning information to sales team for upcoming projects.

Opportunities include general hardware infrastructure that consist of firewalls, servers, switches and licensing. As well as, software migration, cloud application, managed services, back-up/disaster recovery, application development, and delivery.

EDUCATION

University of North Texas,

Bachelor of Business Administration, Economics

CompTia Network +, CDIA+,

MC ITP EA – Microsoft Certified Information

Technology Professional Enterprise Afministrator

For Server 2008 @2

Certified Automation Anywhere Expert

WORK SKILLS & EDUCATIONAL EXPERTISEIT

Network Design:

Server, Firewalls, Licensing. VoIP, Dell, HP, SonicWALL, Ruckus, Cisco, Fonality, Managed Services

Office Software Expert:

Office 365 Suite, Excel, Word, Power Point, One Note, Outlook, Onbase, JIRA

RPA Software:

Strong Exposure to RPA including,

Technical Design Documentation,

As Is/ To Be State,

Certified Automation Anywhere Expert,

Kryon, Java, HTML,

XML, Visual Basic, COBOL

Automation Integration:

SQL, SAP, Oracle,

Microsoft Azure, AWS,

Workday, ServiceNow, Okta,

SeQuence, Microsoft Office Suite

Project Management:

Risk Management, Operations Management, Change Management,

Agile, Lean, Waterfall,

Process Improvement,

Quality Control, Cost Reduction, Scheduling, Customer Service, Negotiation, Customer Service, Accounts Payable, Security Management, Estimating,

Policy & Procedure Management, Regulatory Compliance, User Acceptance, Meeting Facilitation

Solution Workflow Design:

Document Storage/Retrieval, Back-up/Disaster Recovery, Cost Accounting

Expertise:

Effective Communicator, Detail Oriented, Team Player, Results Driven, Fast Learner, Work independently with Little Supervision, Strong Written & Organization Skills,

Effective Trainer & Presenter,

Strong Leadership Skills,

Strong Time Management Skills

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