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VP of Operations

Location:
Nashville, TN
Salary:
105000
Posted:
February 11, 2020

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Resume:

SHAUN E. BUCHHALTER

**** ******** ***, *********, ** I 615-***-**** I adbqg3@r.postjobfree.com

A strong execution-oriented leader with extensive operations, project management, and public speaking experience. Over a decade of experience working in key roles in early staged endeavors. Highly successful in building and managing teams across multiple departments including sales, marketing, product development & customer service. Thrives in fast paced environments that require adaptability. PROFESSIONAL EXPERIENCE

Clarus Care, Inc. Nashville, TN (November 2014 – Present) Clarus, a disruptive healthcare communications platform, has grown from a product for small practices in the southeast to a solution for entire hospital networks across 27 states.

Initially involved as an operational consultant, his contributions led to a successful Series A & the consequent full time position as the VP of Operations. Shaun served as one of two equity holding employees involved in the sale to Graham Healthcare Capital in July of 2019.

Chief of Staff/Vice President of Operations, April 2016 – Present Responsible for conceiving strategy and decomposing into executable plans with specific timelines and deliverables.

• Key Accomplishments:

Drove company annual revenue increase from $33k to $1.63m since joining company

Owned and implemented email marketing strategy that produced 23% annual revenue

Designed, implemented, and managed Clarus Pro upsell process that produced 21% of annual revenue

Created a 24/7 customer support process (phone support & ticketing system) that has resulted in 89.7% client retention rate

• Key Roles:

Product Development: co-lead the development of the product with CEO: Strategy, design, management, Q/A & development releases

Account Management: Created the onboarding process for all new implementations

Operational Consultant, November 2014 – April 2016

• Provided consultation on strategy, client retention and product development SHAUN E. BUCHHALTER

TradeSmart University, Nashville, TN (June 2011 - April 2016) TradeSmart University is an e-commerce based lifestyle company. They offer a roadmap to financial freedom through a wealth of educational content, and an ever engaging online community.

Shaun’s vision to pivot the company away from a finite transactional approach to a more infinite subscription based model proved as the catalyst required to thrive despite the ubiquitous nature of online business.

• Key Accomplishments:

Key member of executive team that saw ARR grow from $750k to

$2.7m with no outside investor capital

Executed multiple highly successful upsell e-commerce campaigns (i.e.):

• Black Friday: $250k & $400k

• Power Trader Live (Monthly subscription): doubled our subscription plans, increase of $39.6 MRR

Established corporate strategy of introducing two new product releases per year (i.e.):

• Power Trader Pro (daily live webinar): Averaged $40k in new MRR (subscription)

Created customer service strategy that maintained a 95% retention rate of membership plans

Introduced top grading process for company hiring, training and management. Grew team from five team members to twelve. Established Agile Project Management organization wide: including complete back-end infrastructure rebuild.

• Key Roles:

Vice President of Operations (11/12 - 4/16)

Director of Operations (1/12 - 11/12)

Director of Student Advocacy: Customer Service (6/11 – 12/12) Jews for Jesus, International Non-Profit (2000-2011)

• 5/10 – 2/11: Senior Management Team, NY, NY

• 9/08 – 4/10: Managing Director, Public Relations & Creative Arts, San Francisco, CA

• 8/06 – 8/08: Major Events & Internship Coordinator, NY, NY

• 1/04 – 7/06: Executive Management Fellowship, San Francisco, CA

• 8/00 – 12/03: Associate Team Member, Chicago, IL Education

Bachelor of Arts in Political Science, University of North Carolina at Charlotte

• President, North Carolina Student Legislature

• Leadership Board, Model United Nations

Volunteer

Woodmont Bible Church, Nashville, TN

• 3/2017 – 1/2019 Chairman, Board of Elders

• 2/2014-3/2017 Board of Elders



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