DEEGEE PETERSON

*** ******** **. ********, ** ***34 adbqca@r.postjobfree.com Cell: 302-***-****

CAREER SUMMARY

An experienced training manager with over 10 years of experience in the human resources, business management and customer service with the ability to work collaboratively and to cultivate and sustain strong partnerships with internal and external clients and colleagues, well-developed analytical skills, detail oriented exceptional systems skills; proven ability to extract, compile, extrapolate and interpret data. I have excellent communication skills written and oral, Proficient in Microsoft Office suite (Word, Excel, Spreadsheet, PowerPoint, Project and Internet).

PROFESSIONAL EXPERIENCE

Unemployed - Dec. 2019 - Present

FEDEX OFFICE, Wilmington, DE May 2011 – Dec. 2019

Center Manager

● Manage a business center with shipping, printing and retail merchandising. I am effective with coaching, training, implementing and inspiring employees to be efficient and accurate with daily tasks. I monitor and execute revenue behaviors on a consistent basis. I am responsible for scheduling, coaching, hiring and direct recruiting. I maintain payroll monthly.

● Applies a thorough knowledge of theory and technique to achieve the highest possible quality.

● Directed a task force that improved purchasing and inventory accountability by initiating use of processing/auditing.

● Initiate ways to improve sales and moral to help employees to become better consultants.

● Collaborate with partners to help demonstrate a better solution to improving revenue behavior on a consistent basis.

● Leadership ability to improve all aspect of the business as it relates to the company standard operating procedures.

● Support the administration of employee handbook.

● Conduct new hire onboarding and orientation using corporate standardized onboarding material.

● Create and maintain personnel records

RADIOSHACK, Newark, DE Jan. 2009 – May 2011

Manager

● Inspired and trained employees on customer service techniques that increased sales in one day.

● Traveled to multiple sites within the Delaware and Maryland area to assist in sales and inventory preparation for new managers.

● Coached and counseled employees on a weekly basis with implementing goals to improve daily performance.

● Recruit, interview, and hire.

DEEGEE PETERSON PAGE TWO

FEDEX OFFICE, Willow Grove, PA Aug, 2005 – Jan. 2009 District Trainer

● Trained, developed and inspired employee’s involvement and modifications to order taking in the company systems that increased sales and decreased costs for less repeated efforts on tactical functions and ensuring compliances with Sarbanes-Oxley standards.

● Traveled to multiple sites within the Philadelphia tri-state area to train and develop staff.

● Initiated best practices that realized $3,000 in increase within one week of implementation and ongoing.

● Conducted semi-annual performance appraisals on a team with high speed to market and efficiency scores. UNIVERSITY OF PHOENIX, Levittown, PA June 2004 – Aug. 2005 Enrollment Counselor

● Facilitated student enrollments functions with approximately 6-10 students on a weekly basis to streamline the enrollment process in degree programs.

● Provided skills assessments training proficiencies to successfully perform admissions functions.

● Presented large-scale sales presentations to large and small groups, on the benefits of earning a University of Phoenix Undergraduate or Graduate Degree. These presentations yielded a 10% increase in student enrollment over a 6-month period.

TRI-STATE FAMILY EYE CARE, Yeadon, PA June 2004 – June 2004 Optometrist Assistant

● Routine recalling of patients for annual eye exams.

● Performed minor optical repairs (adjustments, and screw replacements) for customers to ensure complete satisfaction.

● Trained customers of new contacts lens wearer regarding safety issues. UNEMPLOYED - JUNE 2003 – JUNE 2004

FEDEX EXPRESS, King of Prussia, PA Aug. 1996 – June 2003 Human Resources

● Compiled statistical reports for the HCMP Manager, Recruitment Personnel, Human Resource, Senior Managers, and Operational Managers to reduce cost and processing errors.

● Facilitated interview scheduling of applicants to fulfill open positions within the company.

● Ensured federal and state regulations were met by communicating the laws.

● Handled confidential cases for employees on short-term and long-term disability. EDUCATION

MBA, GPA 3.66 University of Phoenix, Wayne, PA

BS, Business Management, University of Phoenix, Wayne, PA

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