Vanessa A. Wright

Fairfield County, CT

203-***-**** adbq2l@r.postjobfree.com

Education

Masters of Arts in Industrial-Organizational Psychology Iona College

Expected Graduation; May 2020

Bachelor of Arts in Psychology

Western Connecticut State University

Graduated; Spring 2017

GPA; 3.3

Dean’s List Spring 2017

Experience

Front Desk Receptionist/ Telephone Operator Nuvance Health Danbury, CT 2015-Present

• Greets the public and answers questions, in person; responds to inquiries from employees, citizens, and refers when necessary to the appropriate person, official, or department

• Protects patients' rights by maintaining the confidentiality of personal information

• Assist with proofreading and editing documents and email communications

• Maintains business office inventory and equipment

• Provide intensive training and orientation for newly hired employees

• Diagnosing/resolving employee and customer relations HR Intern Westchester County Department of Human Resources White Plains, NY Sep 2019- Jan 2020

• Conducted workshops and training sessions, examples include Active Shooter, Sexual Harassment, and Workplace Violence

• Developed a new hire orientation feedback survey, to analyze the effectiveness of the program and implement changes

• Creates various tools to assist HR leaders with talent development, workforce planning, and the assessment of training effectiveness

• Screen new applicant resumes and references

• Assists in coordination of programs, examples include new hire orientation and employee recognition Workforce Engagement Intern American Red Cross Hawthorne, NY Jan 2019- May 2019

• Managed the new volunteer onboarding and orientation program

• Conducted exit interviews, assess data and trends to provide insight and strategic recommendations that will impact positive changes to the volunteer experience

• Recommended new approaches, programs, and procedures to effect continual improvements in the efficiency of department and services performed

• Partnered with Workforce Engagement Manager on the completion of special projects as assigned Skills

• Proficient in Microsoft Office Suite, Word, Outlook, Excel, PowerPoint

• Experienced in Statistical Package for the Social Sciences

• Proficient in Survey Monkey and Qualtrics

Extracurricular Activities

• Do Dare Didi Dantum Foundation Volunteer/ Operations Manager, 2016-Present

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