MOHIT KUMAR

V.P.O JANDWAL Mobile:947-***-****

Tehsil & distt Pathankot Alternate No-964-***-****

Punjab, Pin Code-145001 Email:adbpzh@r.postjobfree.com

CAREER OBJECTIVE

Seeking assignments in Service/Technical development/Customer Satisfaction/Product Improvement and thus apply best practices to increase goodwill of the company.

PROFILE SUMMARY

An accomplished professional with about 11 years of experience in operations and service geared towards increasing organisational performance

Well versed in attending to customer concerns and undertaking steps for effectively resolving the concerns.

Knowledge of handling dealership, quality service, improving business.

Effective communicator with excellent people management skills & ability to Perform under pressure.

Adapt in planning, organising and directing a wide range of sales, service, business partner management and people management activities.

Strong leadership skills and team management abilities.

Possess excellent communication and relationship building skills, which helps us in exceeding business targets and thereby adding higher revenue to the company growth.

Proficient in aligning goals with strategic direction

11 Years Service experience with Exide Industries Ltd as an Assistant Manager Service at Jalandhar Region.

Job Profile:

Handling Hups & Automotive Service in assigned region.

Managing Service Activity Including Business Promotion, Free & Warranty jobs retentions & Analysis.

Visiting Spokes & Dealership at regular interval, to provide them Training about new launching product & other service activities.

Supervision Of service with the team of Service Engineers and coordinate with them to improve the after sales service of Exide Batteries.

Enhanced CUSTOMER FOCUS i.e monitoring of Exide Batteries performance,100% Customer Satisfaction & Conversion Campaign.

Dealer Awareness, Infrastructure development & up gradation.

Managing the Dealer network, and Implementing Company strategy in the designated territory, motivating dealers to achieve Technical Standards.

Handling Dealer & Sub Dealer Channel Management in retail Service & guiding their staff to enhance Technical field promotion.

Implementation of FIFO system in the spokes & OEM’s dealerships.

Focused on competitor’s activities & give the feedback to the Management.

Managing the Region level activity like availability of stock, take the technical reports and proper timely distribution Warranty to the Customer.

Co-ordination with Head office for Dealers development in terms of infrastructure, recruitment, employee satisfaction and training of service supervisors & management of service technicians.

Having good experience in handling customers complaints and resolving the same within given TAT, get their feedback and retaining them.

Supervision Of service with the Team of Service Engg. & Technicians and coordinate with them to improve the after sales service of the batteries.

Providing service at dealer end through FJCP.

KEY PERFORMANCE AREA

Service Operation

Coordinating with principals for various matters relating to service.

Maintain FIFO system at Dealer level & guide them according to company norms.

Adhering to the regulatory and company policies while managing operations.

Provide Home service and maintains the company’s customer service standards.

Maintaining inventory for spare parts of related products.

Product Quality Monitoring

New Product tracking & technical feedback to the technical hub.

SOP implementation at the Spokes & OEM.

Arrange cut open analysis & life analysis of the products.

Network Development and Management

Developing Infrastructure of appointed network in the time frame.

Giving Quality service to the Dealers & improving network of the dealers and sub dealers.

Managing & conducting the campaign at dealers end for increasing market share.

Customer Management

Ensuring customer satisfaction and retention by continuous improvements in service levels.

To find out ways to reduce the lead time for claim settlement.

Providing after sales service to new as well as old customers.

Directing the service engineers to attend customer complaints and handling after sale warranty with responsibility of all service activities related to the service reason.

Team Management

Managing & mentoring teams ensuring contribution to the organisation in short period of time.

Leading & monitoring the performance of team members to ensure efficiency in operations.

Scheduling team assignments to achieve the pre-set goals within time schedule.

Technical Trainings

Industrial Training at Swaraj Automotive Limited Nabha (Punjab).

Industrial Training at Ranjit Sagar Dam Pathankot.

Industrial Visit at International Tractor Limited.

Industrial Visit at Punjab Tractor Limited, Mohali.

Educational Qualification

B.Tech.in Mechanical Engineering from Sri Sai College of Engg. & tech, Badhani (Pathankot), Punjab, Secured 70.6% marks in 2007.

Diploma, in Mechanical Engineering from Sai Polytechnic, Badahni, Pathankot.(Punjab), secured 65.6% marks in 2003.

10th from A.V.N School, Pathankot.(P.B)

Achievements

Received appreciation to Mr.Amardev Banerjee (Non –Trade Head) for converting the HR batteries into PP batteries in Punjab & Haryana Roadways Buses.

Title as a Best employee in 2018-2019 from HO.

Computer Proficiency

MS Word, Power Point, Elementary Excel and Internet applications.

Working On SAP in Exide Industries Limited.

Personal Details

Date of Birth : 19TH Jun 1986

Languages Known : English, Hindi, Dogri and Punjabi

Father’s Name : Late Sh. Mohinder Pal

Marital Status : Married

Hobbies : Listening music

Date: 07/02/2020

Place: Jalandhar SIGNATURE

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