Scott Gustafson

*** * ******** ** ******, NC ****2

TEL: 704-***-****

adbps8@r.postjobfree.com

Profile

More than 16 years experience in production and/or sales management. Able to direct complex projects from concept to full, operational product. Goal oriented individual with strong leadership and communication capabilities. Organized, highly motivated and detail-directed problem solver. Proven ability to work in unison with staff, volunteers and board of directors. Has worked with multiple computerized scheduling systems.

Experience

Shift Supervisor, Parkdale Mills Mountain City, TN 2018-Present

•In charge of daily scheduling, pay roll, attendance, production efficiency/downtime and mechanical maintenance.

•Supervising 16 employees in a 300,000 square foot facility

Project Manager, Dunn Manufacturing Monroe, NC 2011-2018

•Improved production efficiency and decreased production waste for the entire company by 3% within the first year.

•Successfully established a safe, clean working environment within two months time.

•Created a preventative maintenance program, safety procedure and policy manuals from scratch.

•Met with new and existing clients on a daily basis to assist them with their product needs.

•Coordinated and conducted special projects by communicating directly with customers, sales reps and production operators from initial concept to final product. Before, during and after production, any modifications made to the product were communicated and documented through me to minimize error and improve customer relations.

•Constructed manufacturing blueprints, layouts, documents and customer approved instructions for the operator on how to duplicate the product.

•Kept the customer informed of finalized quantities, possible downtimes and provided updates and photos of any production changes the customer suggested until a final approval was reached.

•Responded to customer inquiry calls, quickly assessing the customers’ needs and issues in order to deliver a prompt ideal solution from the clients point of view.

•Personally answered all customers questions about product and service options, price quotes, industry practices, delivery contracts and possible cost/price fluctuations.

•Participated in daily supervisor team meetings.

•Assisted sales reps with their custom projects.

•Coordinated and conducted spoken projects by communicating directly with customers, sales reps and operators from initial concepts to final products.

•Responsible for managing external sales team quotas and commissions.

•Kept in contact with new customers by phone and email in regards to any delays, changes, improvements or early completions and also cold called past customers to ensure production satisfaction and promote current sales.

Multi-Faceted Manager, Nibrol Lancaster, SC 2006-2007

•Fulfilled the position of production manager, production scheduler, quality assurance manager and human resources manager.

•Overlooked the production and safety of 30 employees over three shifts.

•Organized a monthly production/safety meeting with each shift to improve employee relations and communications.

•Met monthly production goals twelve months in a row.

•Established and maintained a strong customer rapport by visiting customers in person at their place of business.

Supervisor, Buhler Quality Yarns Jefferson, GA 2004-2006

•As quality control assistant, helped improve production efficiency, increase production quantities and decrease product irregularities throughout the facility.

•As shift leader, managed 20 employees in 12 hour shifts in the spinning department.

•Trained in every facet and division of the plant from receiving to shipping.

Education

Bachelors of Science in Textile Technology North Carolina State University, 1997-2001

Referrals

diAna Huckins, previous HR manager at Buhler Quality Yarns, 706-***-****

Lance Dunn, owner of Dunn Manufacturing, 704-***-****

Robert MacGoun, National Guard recruiter, 704-***-****

Joseph Weber, lifetime friend and associate, 704-***-****