AMBER NAYAB

Contact : 009**-*********

E-mail : adbpky@r.postjobfree.com

Objectives:

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Experience:

Organization: : Pakistan Telecommunication Company Limited Tenure: :February 2012 – March 2013

Designations: :Customer Service Representative

Responsibilities:

• Managing incoming calls and customer service inquiries

• Generating sales leads that develop into new customers

• Identifying and assessing customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customer

Organization: Quaid Academy Satellite Town Rwp Pakistan Tenure : April 2013– April 2019

Designations : Teacher – Grade 5

Responsibilities:

• Present lessons in a comprehensive manner and use visual/audio means to facilitatelearning

• Provide individualized instruction to each student by promoting interactive learning

• Create and distribute educational content (notes, summaries, assignments etc.)

• Assess and record students’ progress and provide grades and feedback

• Maintain a tidy and orderly classroom

• Collaborate with other teachers, parents and stakeholders and participate in regular meetings

• Plan and execute educational in-class and outdoor activities and events

• Observe and understand students’ behavior and psyche and report suspicions of neglect, abuse etc.

• Develop and enrich professional skills and knowledge by attending seminars, conferences etc. Organization: : Ramez Group

Tenure: :August 2019 – January 2020

Designations: : Cashier

Responsibilities:

• Dealing with internal and external client requests related to the operational process.

• Attend all inbound and Handle the complaints for any issues within the department.

• Handling all the levels of accountant under cashier which includes Handle cash many, teller machine and refunding bill.

Education:

Graduation University Of Punjab 2013

Intermediate Board of Intermediate & Secondary Education Rwp 2011 Computer Skills:

Installation and Operation of Windows 8, 7/Windows vista/Windows XP professional/Win98

MS Office (All versions, esp. MS Word, MS Power Point and MS Excel) Interpersonal skills:

Hobbies include anything to do in arts, music, poetry, reading historical books, philosophy and all religious books. Enjoy and actively participate in a wide variety of sports, political discussions, and creative activities. Personal Detail:

Gender : . Female

Date of Birth : . 24-08-1991

Religion : . Islam

Status : . Single

Nationality : . Pakistan

Reference:

Will be provided upon request.

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