Seeking employment as Secretary / Operations in a dynamic goal-driven company

CAREER CONSPECTUS

Self-motivator and ability to work in a fast paced work environment

Excellent team player with good listening skills

Ability to undertake works under pressure

Quick learner and possess creative problem solving skills

Aptitude to learn and grasp new concepts and adept well in changing environment

Highly proficient in recruitment and employee relations

Experience in providing full administrative support to HR Managers and officers

Possess excellent communication and human relations skills

Knowledge of monitoring progress in an employee’s career

Excellent hands on skills in Microsoft Outlook, Office and the Internet

Honest ability to maintain confidentiality of work records

Handling all confidential information in a professional manner CAREER SKETCH

Manhatan International Cargo LLC., Dubai Dec’11 - July ’12 Personal Assistant to GM Nov’15 - Dec ‘17

Role:

Provide secretarial and administrative support to the General Manager which includes official documents, correspondence and other materials

Coordinate arrangement of meetings, internally and externally

Ensure the smooth and efficient running of the department’s daily operations

Prepare presentation materials for the perusal of General Manager during meetings and conferences

Set up and maintain filing systems. Maintaining the attendance register. Liaison with internal and external contacts

Provide on-job training and guidelines to newly joined administrative and secretarial task.

Managing Corporate Monthly Sales Report.

Provide assistant and support in any other related tasks as and when required W J Towell & Co. LLC., Dubai

Sales Co-ordinator Mar ’14 – Oct’15

Role:

Providing business support to the Sales Team and managing all the sales related activity of the company.

Handling a high volume of customer enquiries whilst providing a high quality of service to each Client.

Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.

Promoting companies products & services to identified and prospective clients.

Resolving any sales related issues with customers.

Completing the administrative needs of the Sales Department.

Responding to sales queries via phone, e-mail and in writing.

Accurately analyzing and assessing statistical data.

In charge of preparing quotations for different products.

Maintaining Customer Purchase Order and executing in time.

Coordinating with accounts for generating Invoice against each purchase order.

Generated, reviewed, and managed corporate monthly sales activity report. SPA Capital Services Limited, Chennai, India.

Recruiter & Manager – HR & Sub Broking Department Dec’07 - July’ 10 Role:

Recruited and sourced mid to senior level executives in a variety of disciplines including sales, marketing, business development and financial candidates. Developed and managed recruitment process and set expectations to client and our internal team appropriately. Collaborated with hiring managers on staffing needs. Facilitate the assessment and selection process. Developed step-by-step approach to source and recruit top candidates by utilizing online resources. Determined most qualified candidates and made recommendations to hiring managers B Selvi

Mobile : +971-**-*******

E-mail : adbp0w@r.postjobfree.com

Interpreted HR policies & procedures for hiring new employees. Proficient at bringing recruitment offers to a successful close. Categorize Sub-Brokers into A, B & C for brokerage & incentives distribution. Review the performance of the all Sub-Brokers on regular basis. Handled a team of 5 members

Establish and maintain computer records, including recruitment files and tests, general files and other information. Having in depth conversations with people over the phone & face to face. Achieved recruiting 50 worthy sub brokers in a short span of time

Navia Markets, Chennai, India.

Customer Support Executive Aug’07 - Dec’07

Role:

Responsible for handling and solving customer support issues via calls and mails. Handling online chat with customers. Coordinates with Technical support team in handling issues. Interact with banks and Registrars for public issues. Bidding IPO’s in direct terminals. Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner

Develops as well as maintains the relationship with external clients. Responsible for proper scrutiny and recording of the complaints received from customers. Prepares daily reports on the daily activities of Customer Care team Almondz Global Securities Limited, Chennai, India. Operations – Distribution & Retail Banking Nov’06 - Aug’07 Role:

Recruiting new sub brokers via cold calls and utilizing the database offered by firm. Coordinate with Sales Team.

Good contact with Asset Management Companies and Banks. Responsible for handling sales related issues. Handled the tasks of dealing with customer queries. Entering sales reports in software on daily basis. Sending sales report to Head Office. Taking care of brokerage distribution for individual clients and sub brokers. Maintain confidential employee information and records

Integrated Enterprises (I) Limited, Chennai, India. Customer Support Executive Jun’05–Nov ‘ 06

Role:

Responsible for attending walk-in clients. Assigned the tasks of handling customer queries, feedback, complaints and request Responsible for maintaining and developing relationships with external and internal clients. Assigned the tasks of preparing day-to-day activities of customer care department Handled the tasks of recording and scrutinizing the complaints received from customers. Responsible for providing administrative support to customer service team.

Researched and complied answers to provide information to customers. Assigned the tasks of providing timely responses to the queries and complaints of customers. Preparation of M I S report. Good exposure in Demat and Mutual Fund operations

ACADEMIA

Master of Arts in English Literature 2003 - 2005

Madras Christian College

University of Madras, Chennai, India.

Bachelor of Arts in English Literature 2000 - 2003 S.D.N.B.Vaishnav College for Women

University of Madras, Chennai, India.

PERSONAL DOSSIER

Date of Birth : 23rd April 1983 Nationality : Indian Linguistic Abilities : English, Tamil, Malayalam Visa Status : Husband Visa Marital Status : Married Driving License : Yes

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