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Customer Service Engineering

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
Rm2888
Posted:
February 08, 2020

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Resume:

MOHD ARMAN HAJI SARIP

*-*-*, ***** ******, Desa Pantai, Pantai Dalam, 59200 Kuala Lumpur.

Email: adbolf@r.postjobfree.com

Tel: 017******* (Mobile), 019******* (Mobile)

Resume Summary

Current Specialization

:

Engineering - Mechanical/Automotive

Highest Education

:

Diploma Automotive Maintenance Technology

Years of Experiences

:

14

Date of Birth

:

23 Feb 1976

Nationality

:

Malaysia

Race

:

Malay

Gender

:

Male

Availability

:

Immediately

Employment History

1.

Umw Toyota Sdn Bhd Section 19 P.Jaya Branch

Jan 2007 – Aug 2016

Position Title

:

Service Advisor

Specialization

:

Engineering - Mechanical/Automotive

Role

:

Management

Industry

:

Automobile / Automotive Ancillary / Vehicle

Monthly Salary

:

MYR 2,800.00

Work Description

:

RESPONSIBILITIES:

1.Customer Service Operation (CSO) for UMW Toyota Motor as a consultant customer to do maintenance service with standard operation procudure SOP and achive the target total unit TUS car service and customer paid unit service CPUS also spare parts sales.

2.Coordinates work assignments with Customers, Technicians and outside repair facilities to ensure that repairs are completed in a timely fashion and deadlines are met schedules and organizes workflow and shop priorities.

3.Assists Technicians with advanced automotive computer diagnostics, as well as diesel, gasoline and compressed natural diagnosis and repair.

2.

Perodua Service Centre (Utama Motor) Pandamaran

2004 - Aug 2005

Position Title

:

Foreman (Non-Executive)

Specialization

:

Manufacturing/Production Operations

Industry

:

Automobile / Automotive Ancillary / Vehicle

Monthly Salary

:

MYR 1,700.00

Work Description

:

Responsibilities

1.To carry out service maintenance

2.To carry out semi major & major service including

trouble shoot & overhauled

3.To attend customer to do preventive maintenance

3.

Torino Motor Industries(Fiat Service)

Dec 2000 - Aug 2002

Position Title

:

Technician (Non-Executive)

Specialization

:

Engineering - Mechanical/Automotive

Industry

:

Automobile / Automotive Ancillary / Vehicle

Monthly Salary

:

MYR 1,200.00

Work Description

:

responsibilities

1.To do vehicle service maintenance, trouble shoot, repair and overhauled the Continental Car.

2.To do preventive maintenance

4.

Perusahaan Automobil Nasional Berhad(Proton)

Sep 1996 - Aug 2000

Position Title

:

Production Operator (Non-Executive)

Specialization

:

Engineering - Mechanical/Automotive

Industry

:

Automobile / Automotive Ancillary / Vehicle

Monthly Salary

:

MYR 800.00

Work Description

:

responsibilities

To assembled engine and transmission

Educational Background

Diploma of Engineering Automotive

Graduation Date: 2005

Major : Automotive Maintenance Technology

Institution/College : University Kuala Lumpur Of Malaysia France Institute, Malaysia

CGPA : 2.73/2.73

Graduation Date: 1994

Major : Sijil Kejuruteraan Automotive

Institution/College : Pusat Latihan YBK Kuala Selangor, Malaysia

Grade : Grade C/2nd Class Lower

Certification of UNIKL MFI : Certificate Of Attendance AMT 7 & 8 (2002), Certificated Of Attendance AMT1,2 & 5 (2002)

Skills

Proficiency

Skill (Years of Experience)

Advanced

Experience in continental car fiat,alfa,citroen) (>5), More technical skill & hands on experience (>5), Customer Service Operation (3)

Languages (Proficiency: Best=10 - Worst=1)

Language

Spoken

Written

Bahasa Malaysia

10

10

English

7

10

French

3

3

Additional Info

certificated of attendance

AMT 1, AMT 2, AMT 5, AMT 7 & AMT 8.

AMT 1: CHASIS & BRAKING SYSTEM CERTIFICATES

AMT 2: POWER STREERING SYSTEM CERTIFICATES

AMT 5: ALLIGNMENT & BALANCING CERTIFICATES

AMT 7: ABS SYSTEM ( ANTI-LOCK BRAKE SYSTEM) CERTIFICATE

AMT 8: AIR BAG SYSTEM CERTIFICATES

References

1.Name : Md Amin Md Nor

Position : Head of Department Automotive, Unikl Malaysia France Institute,

Contact No. : 019- 351- 6675,

Email : adbolf@r.postjobfree.com,

Relationship: University Lecture

2.Name : Norhisyam Mahayuddin

Position : Instructor, Unikl Malaysia France Institute,

Contact No. : 019- 369- 5051,

Email : adbolf@r.postjobfree.com,

Relationship: University Lecture



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