PETER A. GRAY

** ********* ****

Maplewood, NJ **04

C: 973-***-**** E: adboep@r.postjobfree.com

NETWORKING:

Installation Data, Voice and Wireless Networking, Fiber Trunks, Single Mode and Multi-Mode Fibers

General configuration, installation, monitor support, and troubleshooting of network resources

Load Balances, Leaf- Spin Structures, SAN Storages Servers, Arista Routers & switches, Servers 200, 2012, 2016 Windows 8.1, 7, 10 Linux, Power tools, Fiber Optics

HARDWARE:

Installation of CISCO Routers 2K,5K, 7K, 7500, 3825,3845, 3750, 3800,3900 2500

Catalyst series switches 6500, 3500, 3550, 3570, 2600, and 5500. SAN Switches

OS/2, MDI, PCOM, IBM Cards, HP Cards, Dell Servers, Cisco Cards, UCS Cards, Hard Drives

Data Scope Spectrum Server/workstation, Juniper Series, Nexus, Bluecoat Proxy Server, Firewall, ASR, ISR. ATM system, Lucent QIP, Brocade, Assets Tags, Punch, 110, Striper, Tone Tracer

NICs, Batteries, Power Supply, Power Distribution IBM Blade, HP Blades Ciena, Juniper equipment

Patch Panel: LC to LC, SC, Cat5 & 6 Cables, MTP Fibers Cables, Single Model, Multi Model

SOFTWARE:

OS Upgrade and Installation on Servers IOS Upgrade Catalyst to IOS version, 2012, 2016 Windows 8.1, 7 10.

Remedy, HSSD, Cisco IOS, Cisco Servers FTP Files, TEFT Cisco works VMware Serves

Windows 7& 8, Servers, Windows NT Workstation/Server 4.0, Windows NT/2000 (DHCP, DNS PROXY, PDC, BDC) Solaris Servers 2000/2003/2008/2012 OS/Upgrades BIO Upgrade, Raid Controller, OS

XP HyperTerminal, Telnet, VMWare, Antivirus Symantec, UNIX, Linux, IBM, HP and Dell Servers, Oracle, EMC2 SAN Devices, Exchange Servers Operation System, Cluster Servers, CICS, TCP/IP, design Operation and Management MS Office and Visio Professional, Excel, Active Directory, IDS/ IPS/ DLP Brocade Metro Ethernet. VPC, UNIX, ProComm, PC Anyway, H P Open view, Access, SQL Server, Explorer, Enterprise Administration,

WORK EXPERIENCE:

SYSMIND CONSULANT 904 Sylvan Ave, Englewood Cliffs NJ 07632

DATA CENTER SUPPORT TECHNICIAN: 02/20/19 To Present

Responsibilities are to manage infrastructure projects and day by day activities of the Data Center at the following locations, 30 Rockefeller Plaza in New York and 32 Ave of Americas in New York work with vendors and application owners to ensure customers service satisfactory that Data Center policies and procedures of NBCU are followed. Create in Service Now the following tickets, Task ticket, INC ticket, RITM ticket and CHG/Ctasks ticket. Monitor DC Environment by using Synapsense, to check site temperature and humidity. Check power reading, check HVAC Status and check CRAC Unit for any alarm. Use Trellis database for checking and inventory all equipment in DC, ordering parts that needed. Rack preparation, using wire map diagrams, running cables from source to destination through Ceiling, floors, walls and conduit. Rack and Stack equipment according to NBCUNI standards including, Network switches, routers firewall and server .Install PDUs, ran and patch cables to various patch panels. Cable structures are implemented according NBCUNI standards for cable termination, rack dressing comply with regulation. Traveled to remote sites to Install Servers and replace hardware equipment at each DC, configuring ILO with various IP addresses resolve any network issues with customer, perform upgrade and configuration of the following cables, Cat 5, CAT6, Twin X, Single-mode, and Multi-mode Fiber cables from Distribution Layer to the Core Layer, Installation and Support, testing connectivity with Fluke. Troubleshoot Network switch ports for new host, Interface with various Vendors to ensure the right equipment was Installed at the location. Maintenance of the Data Center Cables in each Cabinet, Tracing and troubleshooting fibers cables from SAN to VMware servers. Ship and pack equipment that are de-commission. Rack and stack new equipment in Cabin. Wipe drives to be reused, handle tape backup media.

Decommissioned old equipment RMA, updated spreadsheet with any changes that has been made on each site, used Service Now to track and worked on all trouble tickets, HP Open view to monitor the network system, using Fluke, if the equipment was found to be defective, we replaced it by shipping overnight, so that it can be ready for production. Each month there was a standard health check.

Worked as Remote Hands to support Vendors and Technicians to install Ciena, Juniper equipment within DC. Will be responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. As the Remote Hands Technician I will also provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure. Customer operations and high levels of customer satisfaction.

Carry out daily checks to ensure security and access policies are being adhered to by those accessing the Data Center, reviewed order details of products & services.

Owned and managed the client delivery from start to finish.

Planned and executed networking tasks necessary to delivery customer connectivity solution. Ensure circuits cutovers are done within the specified window time given and listed in Service Now

Researched each document in Service Now. All works must be listed in Service Now before executed, added additional connectivity to the switch, server and router interface etc. etc. .

Created the work orders and tickets by using the Service Now database. Specified time and hour for the new installation to be release on the network. Generated a ticket in Service Now. Communicate to the second shift team what has been to be done to Server, Switch and Router, checked to see if the right Data Center was used and connectivity were made according to the info that was given by the client. Also checked to see if the client had existing equipment in DC.

Followed internal procedures for change management, incident management and escalation.

Ensured proper installation of cables, operating systems and software.

DATA CENTER OPERATIONAL:

XORIANT CONSULANT, CITIGROUP Rutherford, NJ 3/17-9/18

Responsibilities were before any work can be performed within the Data Center, ensure that all projects or incidents are properly documented with an approved CR and / or INC Ticket. Installed servers, switches and routers within the Data Center, managing infrastructure and tracking each Network equipment. Structured cabling, fiber optics, followed line diagram, rack elevation, cable run and room layouts Assigning IP’s from IP database tool. Using Aperture and Service Now to research and updates documents. Perform routine production and non-production administration, monitoring and troubleshooting, as well as support to remote data center.

Collaborated the Vendors on all types of equipment to resolve servers and hardware issues. Major Migration of circuits from one router to another, ran single and multi-mode fibers to servers from one location to another. Handle all incoming trouble tickets called, using Remedy and Service Now as a tracking and trouble management system tools to research info and documentation, such as break/fix hardware maintenance that was critical for the system. Hands and feet, desktop support to external and internal client and vendors at the various colocations, Mahwah, Secaucus, Carteret and Rutherford. Identify, develop and apply best in class approaches practices to data center function, ensuring the highest level of customer satisfaction. Including but not limited to Racking, Stacking, De-commons, cabling and troubleshooting of data center infrastructure. Ensure that each floors had right source of power for installation. Ensure that vendors and visitors are properly registered in the log to ensure security compliance implement in the system for each client equipment and, troubleshooting layer 1,and 2 in the OSI, Routers and Switches. All Network and servers issues. Replace various hardware memory, motherboards, NICs, Batteries, Fiber cards, Power Supplies, PCI and Drives

Support users and escalate problem to ensure customer service, adhere to and update documentation and user guides. Ensure that all cables and hardware assets are properly labeled within the Data Center. Ensure that hardware and cabling changes in our facilities are promptly updated in the data center management tool. Install, test and terminated data/telecommunication cables including the following, Cat 5, CAT6, Twin.X, Single-mode, and Multi-mode Fiber cables from Distribution Layer to the Core Layer, Installation and Support, testing connectivity with Fluke.

Troubleshoot Network switch ports for new host, Interface with various Vendors to ensure the right equipment was Installed at the location. Maintenance of the Data Center Cables in each Cabinet, ship and pack equipment that are de-commission. Rack and stack new equipment in Cabinet

Monitor data center cooling and power utilization, report and escalate and ensure as needed in a timely manner. Ensure data center operate in compliance with corporate standard and regulatory equipment, maintain and update physical access log for the data center Check utilization on each router, install new equipment at each location, test and troubleshoot protocol issues like TCP/IP and fast internet connectivity problems as pertaining to the network, telnet and ping each segment in the network to ensure that there is full connectivity within the network. Monitors each system for various problems, ensure that the environment and the facility is up and running property, that there is no alarm. BIOS update, hard drives, memory Raid Controller

• Use the diagnostic tools to check all issues and aspect of the router, such as ping, arp-a, Netstat, ipconfig/all

DATA CENTER ANALYST:

FISERV: CARD SERVICES, Parsippany 04/8/14 to 09/02/16

Responsibilities were to work with vendors outside in the field calling into the center for support Used Window 7 software on the installation of ATM. Troubleshoot, test and turn-up the service of new equipment with various vendors out on the field and coming on Fiserv network.

Provided technical support for the Installation technicians out in the field such as Host address, Gateway and Subnet mask addresses, Message format, perimeter and TCP/IP port.

Performed diagnostic tests on the routers and circuits for clients that are migrating from frame- Relay to Mpls full T1, The Remote Hands Technician will be responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. The Remote Hands Technician III will also provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure.

Upgraded and verified the network status and switch operation- managing iOS, configuration files, including saving, editing, upgrading and restoring, troubleshoot Nat and ACL for branch of each Bank ATM, configure and apply ACL on the network filtering, verify and monitor the ACL on the network environment.

Used SIMBBA to track and worked on all projects, also Tandem to view and monitor the ATMS system, using all diagnostics tools.

Remotely tested equipment and troubleshoot all IP issues document finding if there is communication problem, handle all phone calls, with technician at locations, working with various carrier such as AT& T, Verizon and Sprint, to turn up Ckt, clients that are migrating from frame relay to Mpls full T1,

Upgraded to Windows 7, testing connectivity, configure routers for the Live day of the ATM, for various banks. Work with Card Services Business Unit, maintaining business partnership with outside service provider, assists with verification and tracking all activities related to network installation. Interface with all internal teams and End Client to validate information, connectivity issues.

Checked various Lan connectivity at client site, troubleshoot from layer 1 to layer 4 with the tech on the phone, using SSH and Tandem system to trace, ping and telnet into each Nat address to test and troubleshoot problems

DATER CENTER SUPPORT ENGINEER:

KPMG: VOLTS - CONSULTANT, Montvale, NJ

12/2/12- 03/24/14

Responsibilities were to collaborate with external and internal team in replace various hardware, Drives, NICs, Batteries, Fiber cards, PIC cards, Power Supplies and Fans Monitored datacenter network’s infrastructure, provided Customer Support for all implementation. Rack and Stack equipment such as Network Switches, Routers, Servers, power distribution devices equipment, patch cables Network connections Data network operational support, Asia client in Europe and Canada support customer 7 x 24 environments. Resolve all alert issue internal/external

Provisioning Circuit with vendor and Cut over, with add move and change, Test and Troubleshoot WAN connectivity’s Point to Point Mpls all Network related issues Multi- service platform, resolve and reduce Latency,from intermittent circuit, Supporting UCE and Lab Environment Servers, install equipment according to customer request, test and terminate data/telecommunication cables, such as Cat5, 6 Fibers LC to LC, multi-model and Single-model Fibers provide in depth analysis and real time troubleshooting, worked with business partner.

Remove all unitizes equipment by means of decommission. Ensure that all cables and hardware assets are properly labeled within the Data Center. Ensure that hardware and cabling changes in our facilities are promptly updated in the Data Center management tool. Ensure approved change management processes are strictly followed. Worked closely with the team both domestically and internally to resolve access issues and troubleshooting network problem. Vlan switches Gigabits and fast Ethernet interfaces, ran cables for the following equipment and test for connectivity 3550, 3570 3750, 6500 series Switches, Routers 3825, 3845, 3900 series, configure the Raritan for each site implementation, each equipment according to the design documentation, staging the equipment to be shipped to various sites for installation.

Work with the onsite contact to deploy the devices, test the equipment. Upgrade switches from catalyst to IOS versions, upgrade supervisor 32 and 720 modules on each chassis, built out layer 2 & 3 on the 6509 and 65013 switches. Cisco ASR, Worked Riverbed WAN, Optimization appliances.

Ran backbone cabling and MPLS as the cloud, troubleshoot all network related connectivity problem. Worked with the ITSM local and overseas to update each application with the standard changes that took place in the KPMG Data Center, e.g. any installation, upgrading, cutover, has go through a post implementation review before any work can be done.

Decommissioned old equipment RMA, updated spreadsheet with any changes that has been made on each site, mused Remedy to track and worked on all trouble tickets, HP Open view to monitor the network system, using Wire shark, if the equipment was found to be defective, we replaced it by shipping overnight, so that it can be ready for production. Each month there was a standard health check.

Worked remotely from home to test equipment.

DATA CENTER SITE ENGINEER:

JP MORGAN CHASE: RCC CONSULTANT, Carlstadt, NJ

09/13/10 –To – 11/13/12

Provided remote hands on support locally and internationally to customer and vendors. Managed all implementation within the Data Center, worked escalation issues. 7X24 mission critical Data Center infrastructure and implemented in accordance with JP Morgan Chase Operation Standard. Hands on installation experience with Racking and Stacking each equipment 2K, 5K, and 7K, built out all connections, from the Core to patch panel to the CIU area Troubleshoot Circuit with Vendor. Handle all incoming ticket, with HP system and Remedy tracking. Installation and Troubleshoot, all levels Network Layers to Network integration project in the Data Center. Familiar with all implementation & Installation of Cisco Routers & Switches platforms, such as Nexus ISR, ASR, installed each week one of these, ensure it is up and running . Core Infrastructure Service of the Business with various Platforms,2K,5,and 7K series, Juniper series, Cloud, equipment Firewalls, Sonic wall, Nexus Series, installed equipment 65 switches for EMC2, various of Fiber cables LC to LC to patch panel and switches ports, SEP etc distribution layer 6500 Switches, which support all levels of the Network, within the enterprise Network, troubleshooting, link aggregation methodologies and Protocols, along with OS specific bonding Modes, and implement MPLS Network with layer 2 and layer 3 configuration. Installed IBM HP Blades. Using Routers and Servers, both local and international. Interface with customer on a daily basis. Working with UNIX tools such as Cisco work to monitor all aspect of traffic, Wire shark, supporting and maintaining file integrity in the system at each site. Support and Monitor new installation at the site, provisioning and managing the circuits at our end.

Responsibilities are to work with customers as PM both locate and International on issues from Tier 1 to Tier 3 Managing,SNMP Monitor Tools, Provisioning, Configuring and Installing and troubleshooting domestic and international problems. Create TCM and ITSM Tickets for the Data Center with in the Peregrine and Remedy systems

Act as Customer/ Vendor/PM Single Point of Contact for Network Integration: (1) Receive Remediation change Order from Vendors. (2) Work with PM team to obtain customer approval. (3) Process remediation Orders. (4) Ensure Site Visits and Provisioning Issues are address. (5) Reconcile Work complete with Order- ensure Vendors are only working on approved Remediation work. Work with Various Vendors IOS

Support the Window Network, OS and UNIX operation Servers. Support servers 2003/2008/2012.

Perform Remote Network Support to various locations, also Travel to various Site and locations to physical Install equipment, such as, Fibers, Dimm, and Hard drive or Rack a server. Document every issue that occurs. Implement and Install 15 to 20 Servers each week from copper to fiber, configure the ILO system and support operation on each Servers. Install and configure New Cards in 6500 Series Cisco Switches, Architecture Design for various Vendors equipment. Upgrade Dell, HP, IBM, and EMC2 Server with SPE Cards to 40gigabite, change CPU and Dimm Cards for HP, Hatch and IBM Servers, Run single & double Fibers Cables from console to Patch Panel. Configure iLo management for remote and local access, virtual routing & forwarding

Perform diagnostic test on each Server after installation of Hardware and Software upgrade. Monitor the Network; troubleshoot all Network issues such as connectivity Router, Switches, and to the Console of the Server. Ping IP Address at the gate way for connectivity, telnet and trace into each box. Use ITSM Global Management system to Document, Track, authorize, and Record implement details of Changes made to the Co technology assets. Create 20 to 30 work orders in a Ticket system call Peregrine for each Vendor, troubleshoot about 20 to 25 ticket issues each day from Layer 1 and 2.

EDUCATION

UNIVESITY OF PHOENIX, Tempe, AZ 852**-*****

Bachelor of Science in Information Technology

UNIVESITY OF PHOENIX, Tempe, AZ 852**-*****

Diploma in Advanced Networking Technology

AVTECH INSTITUTE OF TECHNOLOGY, CCNP Routing passed

Diploma in ADVANCED NETWORKING TECHNOLOGY

NEW JERSEY INSTITUTE OF NETWORKING TECHNOLOGIES

Diploma in DATA COMMUNICATION TECHNOLOGY. CCNA

CITTONE INSTITUTE, 160 East Route 4 Paramus, NJ 07652

Diploma in COMPUTER ELECTRONICS & NETWORKING TECHNOLOGY,

METROPOLITAN INSTITUTE OF NETWORK TECHNOLOGY

SNA NETWORK OPERATION TRAINING. A+

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