JAMES J. JUERSIVICH

**** ****** ****

Doylestown, OH 44230

Home: 330-***-**** adbo6h@r.postjobfree.com Cell: 330-***-**** Project Manager

Innovative project manager and business analyst, recognized for the ability to conceptualize, establish, and implement effective workflow solutions through to successful and timely completion. Understand technologies, formulate implementation plans and manage through to successful project roll-out. Acknowledged by peers, colleagues, and customers for creating and implementing win-win process improvement solutions. o Define project scope and objectives, review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify business processes for ECM solutions and Online Loan Origination applications o Design and document workflow and make recommendations that positively impact operational effectiveness o Prioritize and manage projects to deliver high-quality, on-time, and on-budget successful implementations o Work with stakeholders to determine business, functional, non-functional, and technical requirements for specified applications and lead installations to complete customer satisfaction o Routinely interact with C-Level executives, project champions, and process owners to end operators o Solutions include integrating to host systems like PeopleSoft, Seibel, SAP, other ERP, CRM, and WMS systems UNITED CONSUMER FINANCIAL SERVICS, Westlake OH 2018 – Present ENDEVIS CONSULTING - Contract with United Consumer Financial Services, Westlake, OH 2017 – 2018 A Scott Fetzer / Berkshire Hathaway Company providing In-Home, Retail, and Professional Services financing to millions of customers in the US, Australia, Canada, Puerto Rico, and United Kingdom. Senior Business Systems Analyst

Currently serving as the liaison between all business units and IT to develop an in-house Online Origination solution. Responsibilities include:

Translated business and compliance requirements into system and functional requirements through generations of artifacts

Analyzed enterprise business processes, including data and goals

Issued troubleshooting and tracking including root cause analysis

Was responsible for workflow documentation, and multi-level presentations including steering committee reporting

Supported solution implementation through the use of project management strategies

Was responsible for quality assurance, user acceptance, and regression testing plans

Analyze and create "As Is" and "To Be" processes of the business BEACON HILL TECHNOLOGIES - Contract with Westfield Bank., Westfield, OH 2016 – 2017 A local, full-service community bank serving Westfield Center, Medina, Akron, Cuyahoga Falls, Canton, and Wooster areas. Business Analyst

Business Analyst for the bank's transition of IT managed services. Roles and responsibilities include:

Conducted meetings for requirements gathering with both Westfield Bank business owners and Westfield Insurance services teams

Analyzed data to work with ITMS team to create Request for Proposal documentation for RFP submission to selected vendors

Actively participated in the project change management process including Bank Note communications

Provided input on vendor presentations and review sessions as part of the vendor selection process SUMMACARE, INC., Akron, OH 2014 – 2016

SummaCare is one of the region’s only provider-owned health insurance companies and is a part of the Summa Health System. Medicare Specialist/Project Management

Project manager for multiple projects for the ACA MarketPlace program. Projects include the HIX820, Coordination of Benefits and EDGE Server projects. Responsible for the implementation of a Grievance and Appeals automation solution which was designed with Macess Process Director ECM automation software. Coordinate status update meetings with project staff and vendors.

Documented business owner requirements and ensured business needs were met

Produced project definition documents, process maps, workflows, project charters, and executive status updates

Oversaw project testing and assisted in creating test plans (UAT and QA)

Completely adhered to HIPPA regulations required throughout all projects JAMES J. JUERSIVICH PAGE TWO

BLUE TECHNOLOGIES SMART SOLUTIONS, INC, Cleveland/Canton/Columbus, OH 2012 – 2014 A locally owned and operated technology provider providing customized solutions. Blue Technologies is one of the top Konica Minolta dealers in the country and reseller of OnBase ECM software solutions Project Coordinator/Manager

Responsibilities include coordinating large, complex projects, ongoing customer communications, post-follow-up on multiple sites, multi-machine installations, and OnBase ECM solutions. Projects include working with customers such as Jones Day Inc., Applied Industrial Technologies, PPG, Aultman Hospital, Aultman College of Nursing, Centers for Dialysis Care, and the Cavalier Operating Company.

Utilized BA training to ensure requirements were properly uncovered and understood during the sales process in efforts to create and secure complete project plans

Utilized BA training techniques such as enterprise analysis, elicitation, requirements gathering, management, communications, and analysis

Participated in formalized training for OnBase ECM software including workflow and installation classes PITNEY BOWES, INC, Cleveland, OH 2000 – 2012

The world’s leading provider of integrated mail, shipping, document management systems, services, and solutions. The $5.5 billion company helps organizations of all sizes efficiently and effectively manages their mission-critical mail and document flow in physical, digital, and hybrid formats.

Business Analyst / Enterprise Solution Consultant / Project Management Responsibilities included providing and implementing successful process improvements for all major insurance, medical, banking, non-profits, medical, government, and manufacturing companies throughout Northeast Ohio, Western Pennsylvania, and Western New York. Client savings from improved efficiencies were up to $1 million per year. Clients include the Cleveland Clinic, University Hospitals, Medical Mutual, Akron City Hospital, and SummaCare.

Coordinated the development of all approved versions of business and functional specifications for specified applications.

Reviewed use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents

Lead key projects for the business unit and the company and took assigned projects from their original concept through their final implementation

Obtained knowledge and understanding of Lean Six Sigma, risk management, and change management techniques

Routinely interacted with C-Level executives, process owners, project champions, and end operators

Achieved complete customer satisfaction by staying involved with projects from start to finish, including application testing and troubleshooting

Worked as the external interface for SDLC teams with both Centers of Excellence

Was responsible for interface requirements gathering for ERP, WMS, and CRM integrations

Was the subject matter expert for both shipping and mailing solutions District Technical Sales Consultant

Was responsible for providing technical sales support through analysis and designing of software-based solutions, application development, and product integration

Provided consulting services that included feasibility studies, alternative business needs analysis, and promoted business growth in productivity and revenues

Routinely interacted with C-Level executives, process owners, project champions, and end operators

Engaged in account management and managed day-to-day solution development of 42+ sales representatives CONNECTING POINT / GRAPHIC ENTERPRISES, North Canton, OH 1998 – 2000 A 30-year provider of computer and software technology, evolving into the business of needs analysis and consulting, resulting in custom solutions to meet customer business needs. Solutions included project management and complete support. Executive Account Manager

Was responsible for the sales of Novell and Microsoft NT network products and solutions

Achieved technical sales through analysis and design of software and hardware network-based solutions

Was responsible for total account management, including installation and project managing of solutions JAMES J. JUERSIVICH PAGE THREE

EDUCATION

Associate of Applied Science Technology, 1988

University of Akron

CERTIFICATIONS & TRAINING

Microsoft - MS Project, Visio, SQL, Word, Excel, PowerPoint, OneNote, Access, Publisher and PowerBI

Eclipse Project Management Software

Completed Project Management workshop / PMP boot camps

IIAB (International Institute of Business Analysis) - Member / BABOK and PMBOK Guides reader

Experience with following BA and development tools: MS TFS, Trello, Balsamiq, Kantu and Postman

IT Transformation to web loan portal solution utilizing Emphasys Loan Origination software

AS400 integration with web solution

CompTIA - Certifications for: CDIA+, I-Net+, A+, Networking +

Value Engineering Methodologies (VEM)

SDLC Waterfall and Agile methodologies

SharePoint

Lean Six Sigma Yellow Belt

OnBase ECM Software (including workflow training)

SunGard's EXP Macess ECM software

Process Director workflow module for Macess

Compaq Certified Sales Professional and Novell Certified Sales Consultant

Pitney Bowes - Full of complete solution offerings from Pitney Bowes product offerings, including all web-based solutions SendSuite Suite of Products which include SS Live, SS Shipping and SS Tracking solutions

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