Resume for Janice L. Ulan

#*** ***** ***** ***** ** NW Edmonton, AB T5N 3R2

Tel: 780-***-**** Cell: 587-***-****

PROFILE: A task-oriented, team player, and flexible employee looking for a position to apply my education, skills, and experience with a major goal of enhancing learning and employer’s effectiveness

HIGHLIGHTS:

Extensive experience involving high-end customer service skills, busy reception, and office administration

A focus on continuous learning leading to a positive attitude in all respects

Skilled in Microsoft Office 2016

Progressed from labour to sales to clerical/admin positions to customer service representative

SKILLS AND ABILITIES:

Administrative Support:

Transcribing, drafting, and formatting a wide variety of documents and correspondence

Arranging and coordinating conferences and workshops

Diarizing, transcribing, and legal filing of legal correspondence

Acting as a Commissioner for Oaths as well as utilizing other Court services

Customer Service:

Greeting customers on the frontline, answering any questions, selling financial products, and processing clients’ requests in an expedient manner with a focus on problem solving

Answering and directing telephone calls to appropriate staff utilizing a multi-line switchboard

Receiving and directing all scheduled parties to appropriate staff

Securing monetary donations through the single means of a telephone conversation and door to door canvassing

Organizational/Time Management:

Arranging private broker conferences

Informing all involved about upcoming events and special situations and circumstances

All reception duties, legal secretary for a one-person law office (actually two) requiring all pro-active office duties

Completing courses as required by TD Canada Trust in lieu of all CSR responsibilities

History of Employment:

Litigation Support person while attending Grant MacEwan, MacLennan Ross LLP 09 to 12/1997

Legal Secretary, Diana J. Gosselin, Barrister and Solicitor, Edmonton, AB 1998 to 1999

Dictatypist, Orest A. Ulan Professional Corporation, Edmonton, AB 1999 to 2004

Receptionist and Meeting Coordinatoor, Edmonton Brokerage Ltd. 08/2000 to 06/2003

Client Service Rep, Business Link Insurance Brokerage, Edmonton, AB 09/2004 to 09/2005

Telemarketer, Xentel DM, Edmonton, AB 2008

Salesperson, Chapters Indigo, Edmonton, AB 2008

Customer Service Representative, TD Canada Trust, Edmonton, AB 06/2011 to ongoing

Zenith Advertising Group Fundraiser 2018 to 2019

POST SECONDARY EDUCATION:

Employabilities, Special Award for Outstanding Performance 01/2011 to 05/2011

NAIT, Bus Admin Continuing Education 09/2002 to 04/2003, 09/1998 to 04/1999

Grant MacEwan Legal Secretary Program, Dean’s List, MacLennan Ross Legal Secretary Award 09/1997 to 04/1998

BSc, University of Alberta Major: Psychology 09/1982 to 04/1987

VOLUNTEER WORK:

RedCross Receptionist 2017 to 2018

NABIS/BrainCare Centre Receptionist 2010 to 2011, Library Tech 2015

Grant MacEwan, Student Advisory Committee 1998

Royal Alexandra Hospital Foundation 1996 Telecanvasser

PERSONAL INTERESTS: Continuing education in the Arts especially reading and creative writing, painting, violin studies with a history of excelling with the piano

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