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Customer Service Manager

Location:
Arlington Heights, IL
Posted:
February 09, 2020

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Resume:

SUMMARY

SKILLS

EXPERIENCE

SK SAM KVIDERA

adbo46@r.postjobfree.com / C: 224-***-****

Arlington Hts., IL 60005

Diligent baker with 10 years of experience in bakery/deli environments. Solid team player with good communication, multitasking and problem-solving abilities. Basic repair and maintenance knowledge with strong commitment to showing up every day ready to work hard and contribute to business success. Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 10 years of experience. Effective customer upselling

Safe food handling

Special dietary requirements

Menu memorization

Relationship management

Conflict and dispute resolution

Check payment processing

Dining customer service

Seating assignment preparation

Solid problem solver

Product personalization

Spoilage control

Kitchen safety

Weights and measures

Strong communication skills

Vegan baking

Sanitation and cleanliness

Attention to detail

Calm under pressure

Flexible

Cooperative team player

Deli Manager / Fausto's - Arlington Hts., IL 04/2013 - 09/2017 Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Checked freshness of all bakery goods and food in bakery. Processed bakery sales transactions for more than 50 customers per day using POS system. Managed cash till, secured extra cash and processed credit, debit and check payments to complete customer orders.

Packaged bakery items and purchases in boxes and bags for customer carrying convenience. Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.

EDUCATION AND TRAINING

ServerCurrent / La Tasca - Arlington Hts, IL 02/2012 - Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Promoted desserts, appetizers and specialty drinks. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly. Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages. Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances. Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. BakerCurrent / Marinos - Arlington Hts., IL 11/2017 - Maintained safe and sanitary area by checking food products' temperature and freshness. Measured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Followed code dating procedures and adhered to legal regulations governing product labeling and packaging. Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods. Controlled spoilage by generating turn movement and maintaining monthly inventory. Maintained current knowledge of pricing, ingredients, product availability and current promotion. Cary-Grove High School - Cary, IL 06/1998

High School Diploma



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