DEBORAH A. BLACK

**** *. ******** **. #****

Meridian, ID 83646

949-***-**** adbnzw@r.postjobfree.com

SUMMARY

Dedicated Program Manager/Customer Account Manager seeking a position where I can use my competencies in developing, maintaining, reviewing and delivering programs on time and in budget to meet customer expectations as well as companies desired execution and strategy. Brings excellent organization, communication, leadership and problem solving skills along with the methodology of Program Management.

EXPERIENCE

AERO Specialties. June 2018 - January 2020

Contract Administrator

Read and communicate all new contracts and requirements that company had received.

Monitor and carry out all requirements of all contracts to confirm that we were in compliance

Read/understand all RFQ/RFP and respond accordingly

Search for any marketing opportunities via the internet and contact companies to see if we had product that could help them out.

Help prepare for trade shows

Experis/Hewlett-Packard

Boise, Idaho

February 2019-April 2019

GSB Marketing Operations

Worked on generating new leads for sales operations.

Together with third party, scrubbed lead to be sure they were accurate before they went on to sales.

Supported department on weekly conference call with third party to help improve any processes.

Supplied reports to upper management weekly to show leads vs. opportunities and what turned into revenue.

Kelly Engineering Services/Meggitt Sensing Systems

Irvine, CA

April 2018 – October 2018

Contracts Specialist

Created reports in SalesForce for Contracts Department.

Review and update outstanding contracts for latest updates.

Working on special program, providing reports and weekly updates.

Negotiated new Terms and Conditions as they came up for renewal.

Worked within a team to carefully consider all terms, thus protecting company bottom line.

Carefully reviewed all incoming PO’s for correct Terms and Conditions.

Responsible for Programs in Asia and US.

B/E Aerospace/Rockwell Collins

Corona, CA

June 2016 – February 2018

Program Administrator

Responsible for top two largest accounts in company with annual revenue of 18.0 million.

Dealt with customer escalations regarding late delivery of parts for Program. Created all Corrective Actions when needed.

Handled all escalation and scheduling of orders/deliveries.

Held weekly status meetings.

Responsible for profits moving in or out of months.

Communicated department monthly KPI’s.

Processed all Epicor applications.

Supported daily production meeting.

Organized forecast for weekly sales meetings.

Reviewed all PO’s for Terms & Conditions as well as Quality Clauses.

Responsible for Programs in Europe, South America and US & setting up Marketing Campaigns.

Draper’s & Damon’s

Irvine, CA

December 2015 – March 2016

HR Administrator (Contractor short term assignment)

Kept inventory of all office supplies and ordered as needed.

Responsible for all Marketing Campaigns.

Worked with confidential files.

Updated company intranet.

Made Retail Store Manager Manuals.

In charge of all payroll get distributed and FedEx’d out in a timely manner.

Support Executive Staff as needed.

Zodiac Aerospace

Cypress, CA

March 2015 – May 2015

Program Administrator (Contractor)

Assisted Program Manager with all program schedules and product deliveries. Made sure that we met out on-time goals per program demand.

Held Meetings and took action items and followed up to completion and/or got new commitment dates from all departments and communicated back to customer (Airbus).

Analyzed weekly KPI’s and put into format reports for upper executives. Presented in weekly meetings.

Worked with engineers on drawing changes and processed all CR’s that came through to assign pricing.

Cadence Aerospace

Anaheim, CA

January 2015 - March 2015

Contracts Administrator (Contractor)

Review Terms & Conditions, Quality Clauses on all PO’s. Redlined any clauses on PO’s that were not acceptable to Cadence. Went back to buyer and negotiated proper terms.

Order Entry once PO’s had all correct Terms & Conditions reviewed.

Followed up on late order. Worked with Planners directly to get status. Tried to expedite whenever possible. Communicated back to customer.

SOX review for compliance.

Followed up on all Customer Service related issue. Opened any Corrective Actions if customer requested.

Panasonic Avionics

Lake Forest, CA

May 2006 – October 2013

Program Administrator

Worked closely with the FAA/EASA to be sure that they had all the necessary documentation that was needed. Followed up with other departments to be sure all requirements were completed on time. All documentation from internal departments, vendors to support that all parts were airworthy and passed all required testing.

Closely monitor Program Schedule to ensure our OTD. Monitored all internal departments and vendors to closely watch their delivery schedules and realign as needed if the OTD was going to be late, or renegotiate to get parts into Panasonic to meet deliverables.

Worked on Terms and Conditions, confirmed schedules as well as team development meetings. Including both external customer (OEM, airlines) and vendors.

Responsible for procurement of good and parts needed in house, including all component parts needed to install all of the hardware in each aircraft to complete the IFE (In Flight Entertainment Systems).

Provided weekly Demand Analysis and Holds Reports for Program Manager.

Responsible for watching and understanding all of my programs with regards to profit and loss and be able to report on weekly to upper management. Have the foresight to move scheduled deliveries around as to not impact our quarterly profits. Work with customers to effectively find a solution that worked for both parties.

Assisted in all customer meetings, ATP, ITCMs, and Program Reviews and kept action item logs for all meetings.

Close involvement with retrofit programs to confirm that were running smooth, including with Certification houses.

Processed all conformity and PMA packages for FAA and customers.

Assisted CSRs to review all contractual requirements and take exception when necessary.

Processed all Oracle applications.

Communicated all schedules to interoffice departments daily. Updated daily.

Responsible for Programs in Europe, Middle East, Australia and South America.

Cicor Corporation

Corona, CA

March 2004 – May 2006

Contracts Administration

Responsible for reviewing all terms and conditions of sales as well as making sure that we were delivering on time as to avoid penalties while maintaining all contacts.

Reviewed all incoming contracts to ensure that they met all Government and commercial requirements and complied to FAR/DFAR and ITAR.

Responsible for all SOX compliance.

Provided all shipping and customs forms to ensure clean shipments.

Responsible for on time delivery and payment in on time.

Responsible to maintain and administer the contracts assigned to me.

Held weekly meeting if necessary.

Maintained long term GTA’s to protect both company and customer.

Bidding and negotiating contracts.

Contract review on all PO’s and RFQ’s.

Parallax, Inc.

Rocklin, CA

September 2002 – March 2004

Sales and Distribution Partner Management

Responsible for processing all orders and shipping in the same day.

Review and responded to all terms of sale on received PO’s daily.

Handled customer calls to offer help and assisting in sales calls.

Developed all territory Marketing Campaigns.

Up sold products and provided information for future sales.

Verified all International transactions.

Provided all shipping and customs forms to ensure clean shipments.

Undertook ownership of several distributors and worked directly with them to build and increase sales and responsible for providing week sales analysis reports to the executive team.

Hewlett-Packard

Fullerton, CA - Roseville, CA

October 1989 – August 2001

Account Operations Manager

Acted as operational lead while insuring excellence within direct sales model for business PC.

Effectively managed escalations for all order fulfillment activities that affected customers.

Negated terms of Sale and protected terms and conditions for HP and affected customers.

Responsible for the overall relationship between the customer and HP worked with the order desk to ensure complete satisfaction during times of necessity.

Managed order Desk to ensure complete customer satisfaction.

Generated monthly forecast to ensure inventory levels were correct and adjusted inventory as needed.

Developed and maintained relationships with outside customers.

Managed the account while looking for incremental business opportunities.

Worked closely with the order desk to oversee that policies and affected customers.

Negated terms of Sale and protected terms for HP.

Worked closely with the order desk to oversee that policies and affected customers.

Negated terms of Sale and Conditions of sales.

Administered corporate agreements for global accounts.

Assisted in customer inquiries regarding terms and conditions.

Read and responded to all RFQ’s and RFP’s.

Involved in several process improvements for the order fulfillment center.

Contracts Administrator

Managed the account while looking for incremental business opportunities.

Worked closely with the order desk to oversee that policies and affected customers.

Negated terms of Sale and protected terms for HP.

Worked closely with the order desk to oversee that policies and affected customers.

Negated terms of Sale and Conditions of sales.

Administered corporate agreements for global accounts.

Assisted in customer inquiries regarding terms and conditions.

Read and responded to all RFQ’s and RFP’s.

Involved in several process improvements for the order fulfillment center.

Negotiated contracts.

EDUCATION

Concordia University

Irvine, CA

BA Psychology (in process)

SKILLS

MS Office Suite proficient - Excel, Word, PowerPoint, Outlook, MS Project, Access

Other Systems proficient-SAP, ACT!, IMPAC, SYSPRO, SalesLogix, JD Edwards, Oracle,SharePoint,Epicor

AFFILATIONS

Boy Scouts of America Troop Secretary Volunteer, Corona, CA

Volunteered at various hospitals in the area, Brea, CA – Roseville, CA

Presidential Campaign Volunteer, Roseville, CA

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