Kristy Lynn Tuñón

***** *********** **** *******, ** 30075

404-***-****

adbny6@r.postjobfree.com

Senior Level Sales and Marketing Executive

Customer Experience, Sales Growth and Team Development Focused An engaging and creative senior level sales executive with over 20 years of experience of leading sales, marketing, customer service and category management activities in distribution and manufacturing organizations. Experienced in direct management and P&L responsibilities including sales leadership, direct marketing, call center operations, sales training, sales, operations, and strategic project management. Skilled in business negotiations, relationship management, marketing and sales strategy development and execution. A hands-on executive with excellent team management and communications skills with the ability to work cross functionally driving results. CAREER TRACK

Select Achievements

● Consolidated focus for North Atlantic Coast Government market segment and increased year over year sales four straight years

● Greatly improved customer experience by building open communication channels with customers and organization

● Turned around failing Call Center Operations in three corporate call centers by increasing sales per representative and improved team member engagement and retention

● Delivered 5 year compounded operational efficiencies measured by transactions/rep and expense as a percentage of gross margin sales dollars.

● Restructured and managed sales training to meet the needs of a growing sales organization and provided best-in-class analysis and methodology to raise performance and expectations.

● Defeated an attempt to unionize by the Teamsters in the Atlanta Call Center Pull'r Holdings LLC

Schaumburg, IL

Southern Territory Manager – March 2018 – Current

Territory: 12 States - GA,AL,FL,NC,SC,VA,TN,TX,OK,LA,MS,AR – 50% Travel

Managed, Maintained and Grew a Million Dollar Territory by 15%by Increasing Product Penetration with existing Customer Base

Managed and Supported over 25 Independent Manufacturer Reps across Territory

Identified and Established New Retail and Distribution Accounts

Maintained Synergy CRM software with daily/weekly/monthly Activity

Coordinated Trade Shows in Territory with Independent Manufacturer Reps and Customers

Attended National Trade Shows

Contracted and Trained Independent Manufacturers Reps MSC Direct – Fortune 1000 $3B Industrial Supply Distributor Melville, New York

Branch Sales Manager – North Atlantic Coast Government Branch – October 2012 – Feb 2018 Reporting line responsibility – 20+ Associates

New position to manage GSA/4PL government contract on Camp Lejeune Marine Base, Quantico Marine Base, Seymour Johnson Airforce Base, Fort Bragg Army Base, Norfolk Naval Base and other supporting military facilities.

Managed annual sales volume of $35M with a team of 7 outside Sales Representatives

Managed three retail locations (Camp Lejeune, Quantico, New River) with $2M in inventory.

Improved monthly turns, reduced shrinkage, maintained 98% order fill rates.

Improved marketing and store layout to better serve customers.

Analyzed sales data to identify market and product trends.

Supported other Government, State and Local customers – USPS, Veterans Affairs, and Universities.

Mentored multiple associates to further their careers at MSC Call Center Manager – Atlanta – October 2004 – October 2012 Reporting line responsibility – 100+ Associates

Reorganized a failing call center in 12 months

Managed a P/L of $3.6M annually

Responsible for $120M in annual sales.

Full operational responsibility for call center handling 2,600+ incoming calls daily, customer service, sales and technical support

Managed eight customer service teams covering multiple market channels

Created and managed multiple unique specialized teams, Federal Bid Board Team, Small Business Partnership, Lockheed Martin, USPS, SAIC Prime Vendor Program

Defeated attempt by Teamsters to unionize facility

Managed through business downturn without major layoffs through creative staffing scheduling

Lead the team to implement a Quality Assurance Process to monitor associate calls for accuracy and customer service levels

Lead national team to establish call center-wide Quality Monitoring and Productivity goals

Mentored multiple associates to further their careers at MSC

Managed through complex HR situations professionally Call Center Manager – Harrisburg – July 2003 – October 2004 Reporting line responsibility – 70+ Associates

Managed a P/L of $2.6M annually

Responsible for $144M in annual sales.

Full operational responsibility for call center handling 2,600+ incoming calls daily, customer service, sales and technical support

Managed five customer service teams, one e-commerce team, one technical support team and the Training Department

Managed through complex HR situations professionally Call Center Manager – Elkhart – July 2000 – July 2003 Reporting line responsibility – 50+ Associates

Reorganized a failing call center in 12 months

Managed a P/L of $1.5M annually

Responsible for $100M in annual sales.

Full operational responsibility for call center handling 1,100+ incoming calls daily, customer service, sales and technical support

Managed four customer service teams, one technical support team and the Training Department

Managed through complex HR situations professionally Call Center Supervisor – Atlanta – July 1999 – July 2000 Reporting line responsibility – 12+ Associates

Managed scheduling, training and team development

Recommended process and system enhancements to improve productivity and service levels

Created local initiatives to improve performance and grow sales.

Increase lines per order and close ratios by 30%

Wrote and delivered performance evaluations. Coached team members based on evaluations.

Delivered HR corrective actions and Managed through complex HR situations professionally Customer Service Representative – Atlanta – April 1998 – July 1999 PREVIOUS POSITIONS INCLUDE:

Whitecrest/Dorset August 1994 – June 1999– Quality Assurance and Product Specialist Albany Industrial Distributors – 1987 – 1994 – Customer Service/Inside Sales EDUCATION and Certifications:

Georgia Southern University, 1989-1990

Darton University, 1987 – 1989

American Management Association – Project Management Certificate – Summer 2006

Contact this candidate