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Customer Service Manager

Location:
Severna Park, MD
Posted:
February 06, 2020

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Resume:

Greg Jones

*** *** *** ****, ******* Park, Maryland 21146

Phone: 410-***-**** E-Mail: adbngz@r.postjobfree.com

Executive Profile

A dynamic, results oriented leader looking for an executive position within an exciting, reputable restaurant group.

Professional Experience

Outback Steakhouse October 2016-Present

Managing Partner (GM) Gambrills Md.

Responsible for the daily operations of the restaurant

Responsible for the fiscal performance of the restaurant

Opened this location as the partner

Leadd this location to over the 5 million mark in sales

Operated this location as one of the top 50 location in profitability out of 789 location

Chartwells/Compass Group, Area Director, DC Public Schools August 2015-2016

Oversee the operations of 11 DC public school food operations

Monitor and track food cost and inventories of 11 schools

Maintain time clock so that accurate labor cost and achieve true labor goals

Safety champion part of a group that helped set standards of safety for the entire DC. Region.

Run safety audits and conduct safety meetings.

The Harbor Grill, General Manager, Annapolis, Maryland April 2015 to July 2015

Hired to open new multi-concept Restaurant.

Obtained permits, licenses coordinated inspections.

Secured venders, equipment and supplies.

Hired, trained and developed a team-oriented staff including Management.

Developed a cost-effective menu and pricing.

Outback Steakhouse, Managing Partner, Waldorf, Maryland November 1999 to December 2014

Developed, promoted and trained three Managing Partners, 15 Managers and 22 Assistant Managers.

Provided direction and coaching for a staff of 100, teaching systems, habits, commitments and standards. Lead my region in cost controls using consistent inventories to track problem areas and achieve desired food, alcohol and labor costs.

Community involved with children's award programs set up in elementary schools.

Developed a people development workshop for area.

Designed a Profit and Loss Workshop Power point now used company wide.

Awarded Best Financials 2002, 2003, 2009, 2011.

Awarded Operational Excellence 2002, 2003, 2009, 2011.

Awarded Partner of the Year 2002, 2003.

Page 2

Outback Steakhouse, Regional Service Tech and Regional Food Tech November 1996 to November 1999 Maintained Outback's high level of customer service on a daily basis.

Trained new employees on company standards and systems.

Opened 5 new Outback store locations as Front of House Coordinator.

Certify store trainers.

Check on 13 Outback locations to insure the standards were being upheld.

Supported all 13 Outback locations in any area of opportunity they were faced with. Staffing, Financial and Operations.

Education

Frostburg State University

References

Donna Wilson, Metro Dinner, GM

Cell: 301-***-**** adbngz@r.postjobfree.com

John Coe, Independent Auto Service Center-Owner

Cell: 410-***-****



Contact this candidate