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Customer Service Social Media

Location:
Dartmouth, NS, Canada
Posted:
February 06, 2020

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Resume:

Elizabeth Grabher, CIM, BACS, MBA, PCP, TEFL

*** ******* **** ***** *********, Nova Scotia B2W 6J5

adbnc5@r.postjobfree.com (h) 902-***-**** (c) 902-***-****

Highly competent, dependable and adaptable brand/customer service professional; comprehensively trained through formal education and work experience in the skills of accounting including accounts receivable, accounts payable, financial administration, financial analysis and payroll. I am committed to a customer service excellence approach and continued personal growth.

Core competencies include (but not limited to):

Brand Ambassador – Mosaic & Eskasoni Cultural Journeys

Customer Service

Inter-personal communication;

Time-management;

Problem solving;

Critical thinking;

Multi-tasking

Collaboration and building relationships

Teamwork

Microsoft Office (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Extensive working experience with accounting/financial software packages including Simply Accounting, Account Edge and various other accounting software

CRM (FileMaker Pro, SOHO)

Seven plus (7 +) Years working with SAP and Ad Hoc Reporting;

Government Reimbursements

Financial Analysis

Auditing

Budget Forecasting

Teaching English as a Foreign Language (TEFL) Certificate # 000876641

Professional Experience

Mosaic/Acosta

Brand Ambassador Loblaw’s NKO 2020 January 2020

Eskasoni Cultural Journeys 2016-Present

Brand Ambassador – Goat Island Tours

Regional Residential Services Society (RRSS) March 25, 2019 to November 4, 2019

RRSS is a not-for-profit society, registered under the Societies Act of the Province of Nova Scotia. It has supported adults with intellectual disabilities in a variety of residential settings since 1979. RRSS is based in the Halifax Regional Municipality (HRM). It presently supports approximately 165 persons and employs over 500 staff.

Accountant Technician

Run transaction reports for billings to the Province of Nova Scotia Department of Community Services for reimbursement.

Post and reconcile EFT Deposits from Province of Nova Scotia Department of Community Services. Investigate and resolve any discrepancies.

Run reports and issue appropriate client cheques

Track recoverable cash and cheques for deposit into pertinent Bank Deposits

Recoverable statements and main office recoverable payment

Billable accrual

Month end reconciliation (revenue reconciliation, respite spreadsheet, AR Sundry reconciliation, deferred revenues, vacancies)

Omnitech Incorporated (Part-time) September 9, 2015 to January 18, 2019

Omnitech Incorporated is an established Atlantic Canadian distributor of industrial and municipal process control, instrumentation, and specialty valve products. As exclusive distributors for all the manufacturers we represent, Omnitech is serving all the major industries, including: Oil & Gas, Pulp & Paper, Food & Beverage, Municipal Water & Wastewater, Manufacturing, Mining and Aggregate, etc. Omnitech was established in 1987 and provides products and services throughout Atlantic Canada.

Accounts Administrator (Part-time)

Collection of Receivables, Payroll, Data Entry, Auditing:

Process daily cash receipts, including cheques, credit and EFT payments.

•Reconcile customer accounts; monitor and allocate unapplied cash; investigate chargebacks and short-payments.

•Create and maintain customer accounts.

•Perform collection on overdue account payments

•Auditing of daily entries

•Auditing of year end files

•Create, type and distribute weekly Staff Meeting Notes when Receptionist not in attendance

•Respond to customer inquiries; provide invoice copies and account information

Halifax Regional School Board (Ret’d) November 20, 2007 – July 31, 2015

Payroll Administrator

Consistent with Department of Education and Halifax Regional School Board policies, the Payroll Administrator works within an accountability framework to ensure employees are receiving payroll service levels that respond to the needs of the organization. Working collaboratively within the Department, the Payroll Administrator demonstrates a strong commitment to the planning for improvement process in support of student learning and reports directly to the Payroll Supervisor. The Payroll Administrator is dedicated to exemplary client service and coordinates the day to day activities of payroll, ensuring compliance with all legislation, collective agreements and policies governing payroll procedures. The Payroll Administrator works within a team with shared responsibility for ensuring the timely and accurate submission and processing of bi-weekly payroll for 9000+ employees within a diverse union/non-union environment, while working within extremely tight deadlines to ensure maximum productivity.

Cape Breton University July 5, 2004 - April 27, 2007

Administration Officer

To ensure the day-to-day operational support for a number of financial and functional areas to ensure the successful implementation and completion of a $7.8 M Federally Funded Wireless Research Project:

Investigate contract/financial/staff irregularities

Assist the Department in the monitoring of risk as required.

Recruiting and hiring of staff

Supervise the Administrative Assistant and Research Interns in the Department.

Prepare materials for use in presentations.

Review the Department’s monthly financial statements

Track project related expenditures within the Department (accounts payable/receivable)

Collaboration/Networking

Diversity Management

Leadership

Research and Investigation

Analytical Thinking

Initiative

Communication

Interpersonal Understanding

Conceptual and Critical Thinking

Listening; and Responding

Problem solving

Conflict Resolution

Prepare budgets for review

University College of Cape Breton (CED Institute) 2001-2003

Project Coordinator

Assisted with project development, proposal writing, funding initiatives and project reporting;

Administered claims for assistance, ensuring that terms and conditions of the contract had been met before preparing a claim for payment;

Liaised with funding agencies and the finance/business office at University;

Assisted with the development and implementation of project initiatives;

Coordinated awareness of community resources and University activities training sessions;

Developed, implemented and promoted the MBA Program Internationally;

Developed and implemented an International Conference for the North Atlantic Islands Program

Supervised Event Coordinator for the 2002 NAIP International Conference– The Warp, the Woof and the Fabric: Interweaving Culture, Politics and Economy in Small Islands. Partnership of NAF, Community Economic Development Institute, University College of Cape Breton, and artsCape Breton. Sydney, NS, September 2002. http://northatlanticforum.org/about/

Enterprise Cape Breton Corporation (ECBC)/

Atlantic Canada Opportunities Agency (ACOA) March 1987-March 2001

Various positions throughout tenure such as: CED Development Officer; Business Development Officer; Payment& Compliance Officer; Loans Administration Officer; CAREERS Coordinator

Under general supervision promoted ECBC/ACOA’s programs within priority sectors, identified in the corporate strategic business plan. Assisted the business community and individuals with financial planning; strategic planning and helped them to identify assets for purpose of capacity building and sustainability. At all times provided professional, courteous and prompt client service.

EDUCATION AND TRAINING

MyTEFL 120-hour comprehensive TEFL program, which trains Sept 2016 to Nov 2016

and successfully prepares students for the demands of an

EFL classroom. In addition to Classroom Management and

Teaching Skills, the course covers areas such as Testing,

Lesson Planning, Placements, Media &Technology as well

as intensive modules on Grammar and Other Language

components. Certificate # 000876641

Canadian Payroll Association (CPA)

Payroll Compliance Practitioner (PCP) 2008-2013

Level I of the Payroll Manager’s Certificate

Cape Breton University

Master of Business Administration 2001 - 2004

Cape Breton University's MBA in Community Economic Development is the only MBA program in the Americas that aims to deliver advanced business knowledge and skills in the context of the community and the world. The MBA in CED curriculum includes all business subjects found in traditional MBA programs, and covers economic development, leadership, strategy, governance; international relations and management of change.

UNIVERSITY COLLEGE OF CAPE BRETON 1997 - 2001

Bachelor of Arts Community Studies (Honors)

(Concentration in Business and Communication)

The BACS degree is highly flexible, with a wide range of opportunities for academic specialization as well as highly specific focused degrees in different areas of study. The program is a process-oriented, experiential degree program that prepares students for the job market. The core community studies courses are focused on problem-solving, critical thinking, community-based research and work placements.

UNIVERSITY COLLEGE OF CAPE BRETON 1978 – 1992

Certificate in Management

HRM COMMUNITY INVOLVEMENT

VOLUNTEER EXPERIENCE

Eskasoni Cultural Journey’s – Brand Ambassador

Home of the Guardian Angel – Director

Home of the Guardian Angel – Chair, Personnel/Management Committee

Child Find Nova Scotia – Halifax NS, Chair (Past Director and Treasurer)

Alice Housing – Halifax NS (Past Director)

Excalibur After School Society – Halifax NS (Past Director and Funding Chair)

SOCIAL MEDIA

https://ca.linkedin.com/in/lizgrabher

https://mobile.twitter.com/caperathome2

https://www.facebook.com/Liz.Grabher

References: Upon request



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