Robert Roy

Eagle, Idaho ***** • adbn1t@r.postjobfree.com

208-***-**** • LinkedIn.com/in/robert-roy-88a722102/ Regional Sales Manager/Regional Operations Manager/General Manager Strategic Planning / Sales and Marketing / Business Development Continuous Improvement / Business Operations / Financial Management Accomplished sales executive with a record of developing, implementing, and executing strategy sales plans to correlate with overall business objectives. Managed $75M region and led aggressive sales campaigns resulting in attainment of profitability goals. Headed multi-state organizations and drove activities focused on revenue generation, training, development, product development, and productivity. Communicative leader with excellent listening, negotiation, and presentation skills. History of success exceeding sales targets and effectively positioning products within competitive markets. Areas of Expertise:

● Client Relations

● Training/ Development

● Financial Management

● Team Leadership

● Inventory Control

Operational Planning

● Project management skills

● Account Management

● Buying/ Procurement

● Quality Assurance

● Market Research

● Prospecting

● Negotiation & Persuasion skills

● Communication & Interpersonal skills

Professional Experience

Alsco - Boise, Idaho

General Manager Of Sales and Operations (2011 to 2019) Strategized and executed startup production operations for locations across the United States. Hired as a member of the executive leadership committee to develop and drive sales for a multibillion-dollar company. Played an integral part in the development of new marketing product lines. Provided direct leadership to 120 employees with 8 direct departmental managers and cultivated positive workplace culture. Developed standard operating procedures (SOPs) along with production metrics(PPOH) especially in the productive labor and Engineering areas tracking water gallons per pound, Kwh of electricity per pound and btu of gas per pound which enables being focused on improving efficiencies, productivity, and product lines. Created and implemented sales tactics with the purpose of achieving branch operations overall sales budgeted targets. 12% to 17% annual growth consistently. My sales expertise as a hands on sales manager was to use my sales expertise to bring excitement to our new or current customers through delivering innovative products that Alsco marketing created to gain competitive share with new customers. My follow up from cradle at the onset was to make sure we are delivering exceptional service.

Revenue consisted of Hospital Laundry, food and beverage accounts. We serviced the largest hospital in Boise, Idaho St Alphonse Hospital for over 15 years. Selected Contribution:

● Identified as one of the 5 general managers elected to develop new startup plant operations.

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● Track record of building and maintaining customer relationships. Well organized, detailed oriented, with the ability to handle a very fast paced environment.

● Ability to complete multiple duties as a General Manager with accuracy shifting from one to another with frequent interruptions and completing deadlines.

● I made the Presidents EBITDA club for 7 consecutive years.

● Responsible for meeting Corporate Sales Goals.

● Responsible for training and managing my territory sales people.

● Drove efforts to maximize qualified appointments along with cross selling. Coverall of North America Health Based Cleaning Systems – Boston, MA New England Regional Manager (2008 to 2011)

Inspired teams to reach and exceed sales targets by providing continuous training, coaching, and development.

Orchestrated sales activities executed across the Northeast Region, a territory with $50M in annual revenue. Supervised 35 team members, 225 franchise owners, and 6,500 clients. Activated a myriad of strategic growth initiatives involving branding, sales, training, and customer service. Implemented new technologies that improved sales processes, such as prospecting, presentations, and prospect follow ups. Oversaw projects dedicated to expanding franchise operations. Committed to the Company's strategic vision.

Selected Contributions:

Hired, trained, and coached a team of 35 sales personnel and developed two staff members who gained recognition as top 10 producers within the company. Prepared periodic sales reports to the Senior VP.

Met with key clients, also assisting my sales representatives in their techniques, and coached them on opportunities for sales improvement.

I monitored and evaluated both the activities and products of my competitors.

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Realized 17% annual growth and achieved 18% EBITDA yearly. Exceeded targeted goals by implementing management best practices, training key personnel and instituting continuous improvement strategies to grow revenues. Ranked #2 in all of 31 Regional offices as obtaining one of the lowest margins of lost business. Developed Effective Selling System (ESS) training program which was rolled out to other Regions.

Culligan Water Corporation – Shrewsbury, PA

Regional Sales Manager (2006 to 2008)

Managed a region generating $14M in annual revenues and created solutions to improve operational efficiency.

Directed continuous improvements aimed at boosting commercial and retail sales. Held accountability of a team of 40+ sales personnel, field technicians, and managers. Worked closely with staff to progressively enhance competencies through one on one coaching and mentorships. Established SMART goals for staff performance analysis and measurement. Identified potential procedural enhancements and implemented standard operating procedures (SOPs). Selected Contributions:

Grew commercial and retail sales by 15% and EBITDA 21% annually. Additional Experience

General Manager (1996 to 2005)) Rus/ Omni Corporation, Concord, NC This was a $ 22 million dollar a year revenue operation and continuously made 15% EBITDA. We employed 225 employees with 36 routes.

The plant consisted of both Industrial uniforms as well as Food and beverage accounts. At RUS/Omni Laundry we serviced the most Hospitals and Medical Centers in the Southeast which consisted of 5 hospitals that ranged from the entire state of North Carolina, as well as Western South Carolina using state of the art equipment .

2 each Milnor 16 module tunnel washers with dome extractors Education and Credentials

Management Courses · Executive Management Institute (EMI) – Silver Springs, MD Professional Associations

Chamber of Commerce, Member and on the Board of Advisors Boise Valley Economic Partnership (BVEP), Board of Advisors Idaho Restaurant and Lodging Committee

Working knowledge of Microsoft 365, Microsoft Word, Excel Spreadsheets and Outlook as well as SalesForce:

Six Sigma and Lean Training Black Belt

References:

Jim Divers Executive Vice President Alsco Inc 801-***-**** William Conners: President and CEO Boise Chamber of Commerce: 208-***-**** Cody Lund: Director of Operations Boise Centre: 208-***-**** Willingness to relocate

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