Arpita Barua

**** ********* ****. **** ***#**, Etobicoke, ON M8V 1G6

Phone: +1-647-***-****

E-mail: adbmtf@r.postjobfree.com

Objective

Looking for an opportunity to learn and contribute to your organization that encourages innovative thinking, recognition, and career development. It will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement opportunities. Education

M.Sc. in Physics and Engineering Physics (Sep 2010-Jan 2015) Department of Physics and Engineering Physics, University of Saskatchewan B. Sc. (Honors) in Physics (May 2004-Nov 2009)

Department of Physical Science, University of Chittagong, Chittagong, Bangladesh Professional Experiences

Technical Product Support Analyst (January 2018- Present) Johnson Controls - Toronto, ON

Provide thorough support and resolve technical problems for Certified field Technicians.

Handle tasks and deliver technical assistance on DSC/Tyco Fire and Intrusion products.

Identifying and Escalate issues to the engineering dept. and mediate the resolution to the technicians/technologists.

Conducting research on DSC fire and intrusion products to determine possible outcomes in order to facilitate complex applications.

Provided assistance and support to Connect 24 communications technicians with activating, editing and deactivating accounts, retrieving device status, and programming or modifying cellular and GSM communicator options.

Responsible for documenting technical issues, recommendations, and resolutions in the Customer Relationship Management (CRM) Software system.

Test and troubleshoot products in-house to explore potential issues and their solutions

Prepare product documents and suggest possible improvements.

Responsible for analyzing and solving problems of minimal to moderate complexity under the instructions of seniors and management.

Data Exchange Associate (Sept 2017-Dec 2018)

Gatestone & Co. Inc. - Toronto, ON

Operate database to ensure all files processed without error using AS400

Maintain documented procedure and ensure documents are accurate

Maintain a daily schedule of all required data exchanges

Analyze data and ensure acknowledgments, log, and verification forms are sent to clients

Troubleshoot all file concerns and respond appropriately

Assist with testing new systems or enhancements to existing ones. Sales Associate, Customer Service Representative and Multi-Channel Sales Associate (Aug 2014 - Aug 2015)

Best Buy, Saskatoon, SK

Assist customers in finding the complete and perfect solution and build profitable customer relationships

Assist customers to return products, exchanges and service requests, and/or defective products

Help customers to process online orders, general inquiries, and reserve and pick up transactions.

Instructor Aide, Proctor/Reader, and Invigilator (Oct 2013- Aug 2015) Saskatchewan Polytechnic, Saskatoon, SK

Assist students to improve their study and organization skills

Assisting students with Science, Math and Engineering problems

Assisting students with disabilities

Invigilate exams for IELTS and Education Equity students ensuring the integrity of the testing environment.

Graduate Research and Teaching Assistant (Sep 2010-Jan 2015) Department of Physics and Engineering Physics, University of Saskatchewan, Saskatoon, SK

Examining the 'Plasma Wave Heating in the E-region’ under the supervision of Dr. Jean Pierre St. - Maurice, Professor, and Canadian Research Chair, Institute of Space and Atmospheric Studies, Department of Physics and Engineering Physics, University of Physics and Engineering Physics.

Analyzed the EISCAT Incoherent Scatter Radar dataset from Madrigal Database

Designed the 'Electron Temperature Profiles' using IDL Programming

Designed the Ion-Electron Temperature and Density Profiles to investigate the influence of Electric Field.

Tutorial Instructor, Marker and Lab Demonstrator for PHYS-115, PHYS-117, and PHYS-125

Technical Skills

Languages: IDL, AS400, Basic Skills in Fortran, SQL, AutoCAD, and Zendesk

Utility: Microsoft Office, Latex

Operating Systems: Windows XP, Windows 2007, Windows 2010Linux

ParaView

Honors & Awards

Research Grant from the Institute of Space and Atmospheric Studies, Department of Physics and Engineering Physics, University of Saskatchewan

Scholarship from Bangladesh Scholarship Council (BSC) and The Nippon Foundation, Japan

Volunteer Activities & Interests

Volunteer Student Judge for Canadian Undergraduate Physics Conference (CUPC), 2011

Volunteer instructor in Bangla Heritage Language School, Saskatoon

Cuts for Cancer, (PEP- 2012)

Communication Secretary, Bangladesh Community Association of Saskatchewan (BCAS).

VP Finance, Bangladesh Student Association (BSA) of University of Saskatchewan.

The organizer of Blood Donation and Tree Plantation camp and Representative for Physics Student Society, University of Chittagong

Dancing, Travelling and Listening to music.

“References available upon request”

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