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Salesforce Contact Details

Location:
Sanford, FL
Posted:
February 06, 2020

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Resume:

Resume

Contact Details

Name: Asha Goel

Email: adbm8s@r.postjobfree.com

Telephone: +1-860-***-****

Date of Birth: 23rd March 1986

Passport Number: J0928795

Current Location: Sanford, Florida, US

Visa: US Student visa (F1) valid till Nov 2023

US Business Visa (B1) valid till Oct 2024

Experience Summary

6+ years of Industry experience in business analysis, and executing projects using an agile and waterfall methodologies. Experienced business analyst with a proven track record of delivering high-quality and on-time agile projects. I was responsible for gathering business requirements, coordinating with the stakeholders, understanding the business needs, interacting with other application teams, writing user stories, creating use cases in the Blueprint tool, and streamlining the existing processes. I had to provide the solution walkthrough and use cases demonstration to business and an agile team. Currently, I am pursuing MS Project management (course started in Aug 2018) from Harrisburg University of Science & Technology, Pennsylvania.

Organization:

Capgemini Technologies (Team Lead): Dec 2016 – Jan 2018

Wipro Technologies (Business Analyst): June 2011 – Dec 2016

Key Skills

Proficient in Agile and Waterfall Methodologies implementation, business analysis, use case modelling, Function feature mapping, Requirement gathering & analysis.

Robotics Process Automation (RPA) of the existing reporting processes using Automation tools.

Proficiency in Salesforce administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, etc.

Expertise in Blueprint Requirement Center Tool and Rational Team Concert (IBM tool).

Sound understanding of Retail Banking Processes.

Strong people management and coordination skills with different departments and agencies to ensure proper and timely completion of projects.

Team handling & Project Management

Documentation/ presentation/process modeling skills leveraging Blueprint Requirement Center and other similar tools.

Solid knowledge of Kanban and Scrum agile methodologies.

Expertise in writing and grooming user stories, acceptance criteria, business rules, creating use cases, estimating user stories.

Tools

Blueprint

Raptor

Agile tools - Rational Team Concert (RTC), JIRA, Scrummage

Microsoft Project

Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Certification

Salesforce Certified Administrator (W120)

Educational Qualification

Qualification

College/School

Percentage/CGPA

Master of Science (Project Management)

Harrisburg University of Science & Technology, Pennsylvania, Unites States of America

4.00 (1st,2nd,3rd and 4th Semesters)

The last semester is left which will be finished by the end of April 2020.

Master of Business Administration (Finance)

ICFAI Foundation for Higher Studies, Hyderabad, India

2.99

Bachelor of Engineering (Electronics & Instrumentation)

Dr. B R Ambedkar University, Agra, Uttar Pradesh, India

3.96

Key Engagements

Capgemini Technologies – Team Lead (Dec 2016 – Jan 2018)

Roles & Responsibilities

This project involved automating existing processes for bank using Blue prism tool. The activities involved were understanding existing processes, preparing PDD’s (Process definition document), review SDD’s (Software definition document), support development team in UAT and Production.

Wipro Technologies – Salesforce Business Analyst (Jan 2015 – Dec 2016)

Roles & Responsibilities

Interacted with stakeholders to analyze the scope, gather, and document the requirements.

Involved in the Business Meetings and coordinated the project activities.

Identified, planned and implemented new Salesforce.com features such as new screens, custom objects meeting business requirements.

Created user roles, role hierarchy, organization-wide default, profiles, and sharing settings.

Defined user field level security along with page layouts to regulate access to specific fields.

Develop and create complex customized reports and dashboards.

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.

Ensure privacy-related data is accurately set up in Salesforce.com according to defined rules/ permissions settings.

Managed ongoing support requests and administrative requirements of users.

Prepared Business Process Flow Diagrams for AS-IS and TO-BE versions.

Created workflows and approval processes for opportunities and products.

Wipro Technologies – Business Analyst (June 2011 – Dec 2014)

Roles & Responsibilities

Implemented all the enhancements initiated by business (based on country regulations) for US-Time Deposit and Rate Automation applications.

Captured requirements and updated GRR’s/epics in Raptor

Performed gap analysis for banking applications.

Prepared function feature mapping documents.

Migrated business requirements from word document into Raptor.

Created user stories along with the business rules and acceptance criteria.

Created use cases and provided the walkthrough to the agile team.

Responsible for managing project deliverables and the completion schedule.



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