FREDRICK HILES

*** ***** **** ***** ****, Chester Springs PA 19425

C: 484-***-**** Email: adbm1v@r.postjobfree.com

LinkedIn

SR. PROJECT MANAGER / BUSINESS ANALYST

Focused on IT and Business Process Improvement

PROFILE

Technically-sophisticated, innovative, and highly effective IT professional with career history of leading organizations to consistent and effective gains in delivery of multimillion-dollar projects. Experienced Project Manager, spearheading all aspects of complex business efforts and delivers efficiency, timeliness, cost reduction, and business growth. Incisive business analyst, adept at recognizing potential problems and devises solutions that garner strong degrees of management and customer satisfaction. Communications specialist with interpersonal skills that ensure unity of purpose and team effectiveness. Proven success optimizing technical tools, establishing IT policies and protocols, and streamlining internal and external processes that enable system efficiency. Experienced in international computer systems technical, business, training, and operational support.

Areas of Expertise & Technical Skills

IT & Business Project Management

Business & Product Management

Change Management

Business Process Improvement

Strategic Planning & Execution

IT Infrastructure Optimization

System Development/Execution

Agile/Scrum/Waterfall Methods

Risk Assessment & Mitigation

Content Management

Information Security

Team Building & Leadership

Software Implementation

Quality Assurance & Compliance

Portfolio & Vendor Management

PROFESSIONAL EXPERIENCE

Principal strategist and visionary, spearhead multi-million-dollar projects to achieve and surpass enterprise objectives and goals. Define and implement work priority and resource management processes to streamline business operations. Develop collaborative working environment that ensure team growth and motivate employee to deliver imaginative solutions. Collaborate with cross-functional teams to provide cost effective IT solutions to support new business opportunities. Establish reports on activities and updates for monthly board meeting. Develop/maintain professional relationships with existing and prospective customers in respect of IT issues, increasing potential to maximize new business opportunities.

Key Projects

PPL Electric Utilities Allentown, PA 11/19 – 01/20

IT Project Manager / Scrum Master

Managed Enterprise Search project to centralize employee search capabilities for all personnel or work-related materials using Agile / Scrum methodology

Managed project to migrate all Disaster Recovery and Production data to new server farms

Managed the implementation of updated Information Security standards to support the new Enterprise Search capabilities

Developed/maintained project plans, budgets, risk, process improvement, and documentation

Communications Test Design, Inc. (CTDI) Coatesville, PA 08/19 – 11/19

Inventory Management / Control

Managed communications electronics stock and distribution at a large Verizon distribution center

Managed, developed and organized inventory process resulting in increased efficiency and cost savings

Developed and oversaw new process for weekly inventory audit resulting in reduced loss if inventory

Bank of America Newark, DE 09/18 – 03/19

Project Manager / Business Analyst

Collections & Recovery Payments Capability for Mobile and Digital Applications

Team Size: 40+ IT and Business, Methodology: Agile & Scrum

Change Manager for project and release implementations

Migrated unsecured access applications from Access Database to Information Security controlled Pega/FileNet application

Streamlined development of Features and User Stories while managing project forecasts and finance

Citi Bank New Castle, DE 05/18 – 05/18

Project Manager

Integration of Financial Services for Internal and External Clients and increased Information Security

Team Size: 30+ IT and Business. Methodology: Waterfall & Risk Mitigation

Delivered potential solutions to risks, internal and customer information security

Monitored/evaluated project status, risks and issues, while managing teams

IQVIA (QuintilesIMS) Collegeville, PA 12/17 – 03/18

PMO IT Project Manager

Integration of DrugDev into the IQVIA Infrastructure with increased Information Security

Team Size: 30+ IT and Business Domestic and International. Methodology: SDLC & Agile/Scrum

Project focused on moving DrugDev employees to IQVIA offices in London, UK, Boston, Wayne, and PA

Change Manager for project implementation

Developed/maintained project plans, budgets, risk, process improvement, and documentation

Siemens Healthineers Malvern, PA 08/17 – 12/17

PMO Project Manager / Analyst

Reorganization of Project Risk Management

Team Size: 30+ IT and Business PM’s and BA’s. Methodology: ITIL and SDLC

Spearheaded development of Earned Value Management (EVM) to ensure continuous process improvement

Oversaw/created implementation of Risk Management within ServiceNow SHARP PPM tool

Dollar Financial Group Malvern, PA 08/16 – 10/16

IT Project Manager

POS Infrastructure Integration for US Loans

Team Size: 30+ IT and Business. Methodology: PMLC & Agile/Scrum

Change Manager for software releases for all NA Loans applications, including updates and information security

Supervised Microsoft Project Server and Team Foundation Server (TFS) / OnBase projects

TD Bank Mt. Laurel, NJ 02/15 – 05/16

Project Manager / Business Analyst

Migrated Commercial Plus Card Products, TD Debit, re-loadable Debit, and Retail Credit Card customers from magnetic stripe card technology to more secure EMV Chip card

Team Size: 50+ IT and Business. Methodology: PMLC & Agile/Scrum

Tailored Retail Experience Application (REX) software, maintained EMV chip-enabled Debit, re-loadable Debit, and Credit Cards to Customers in Stores

JP Morgan Chase Newark, DE 08/14 – 12/14

Sr. Business Analyst

Spearheaded global regulatory and information security projects to transfer contracts contents/legal agreements database to an enterprise digital document / FileNet database and application

Team Size: 30+ IT and Business. Methodology: SDLC, ITIL & Agile/Scrum

Wrote procedures to execute/implement process change for the new enterprise document database and application

Reading Health System Reading, PA 03/14 – 08/14

IT Project Manager / Business Analyst

Managed Integration project to implement Business Intelligence (BI) applications that ensured efficient reports generation

Team Size: 20+ IT and Business. Methodology: SDLC, ITIL & Agile/Scrum

Managed the implementation of a secure web-based interactive application to benefit patient satisfaction and interaction

Managed the implementation of the Solution Q Eclipse Project Portfolio Management (PPM) web-based tool to manage projects, portfolios and resources

Wells Fargo Philadelphia, PA 07/13 – 12/13

Technical Project Manager

Executed MT202 Cover Pricing revenue project to enhance payment platform and security and create unique price point

Team Size: 25+ IT and Business. Methodology: SDLC, ITIL & Waterfall

Implemented the Portfolio Utility Management Application (PUMA) regulatory compliance project web-based loan and covenant monitoring system for operational and credit risk regulatory compliance

Comcast Philadelphia, PA 09/12 – 12/12

Technical Project Manager

Delivered implementation of Voice2Go application and POS infrastructure integration

Team Size: 40+ IT and Business. Methodology: PMLC, ITIL & Agile/Scrum

Managed the migration of Oracle, SQL Server, FileNet, and Sybase database from a legacy Call Management System (CMS) platform to a new enterprise IP Multi-Media Subsystem (IMS) platform

TD Bank Mt. Laurel, NJ 03/12 – 07/12

Technical Project Manager

Streamlined intranet migration from Novell exteNd to IBM WebSphere/Interwoven/TeamSite platform

Team Size: 30+ IT and Business. Methodology: SDLC, ITIL & Agile/Scrum

Managed User Acceptance Testing for new functionality and regression testing

JPMorgan Chase Wilmington, DE 04/11 – 05/11

Senior Project Manager / Business Analyst

Managed integration project to implement SharePoint / FileNet as the System of Record (SOR) for all projects

Team Size: 30+ IT PM’s and BA’s. Methodology: SDLC, ITIL & Waterfall

Change Manager for project implementation

Wrote business process documentation including desktop procedures, process flow charts, responsibility matrix, and escalation procedures for new SOR

JPMorgan Chase Newark, DE 05/10 - 07/10

Senior Project Manager / Business Analyst

Managed the implementation of a compliance project for the Fair and Accurate Credit Transactions (FACT) Act

Team Size: 20+ IT PM’s and BA’s. Methodology: SDLC, ITIL & Waterfall

Managed the implementation of systematic changes for the U.S. and Canada related to the Point-of-Sale Instant Credit and Credit Card products

Wrote business process documentation including desktop procedures, process flow charts, responsibility matrix, and escalation procedures

Additional Experience:

Senior Project Leader / Business Analyst, Lancaster General Health, Lancaster, PA

Business Analyst / Change Manager, Bank of America, N.A, Wilmington, DE

Senior Project Manager / Business Analyst, MBNA America Bank, N.A, Wilmington, DE

Installation Coordinator, EDP Temps and Contract Services, Bala Cynwyd, PA

Senior Hardware Support Engineer / Education Development Specialist / Instructor, Unisys Corporation / Malvern Training Center

Field Engineer Specialist, Burroughs Corporation, Detroit, MI

Technical Proficiencies

MS Word / MS Excel / MS PowerPoint / MS Outlook / MS Project / MS Publisher / Rally / Clarizen / ServiceNow SHARP PPM / Azure DevOps / Eclipse PPM / SharePoint / Kanban / LiveLink / Clarity PPM / Primavera / HP Quality Center / Application Lifecycle Management / JIRA / STAMP / Azure / Planview / PM Universal Work Station / IQ Navigator / Fieldglass / Visio / InfoPath / Requirements Management Tools – RequisitePro, CASE Spec, and CaseComplete

MILITARY

U.S. Air Force – NORAD CMC

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