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Program Manager, Scrum Master, Agile Coach

Location:
West Chester, PA
Posted:
February 04, 2020

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Resume:

Mythili Pisolkar

(***) *** - **** adblry@r.postjobfree.com

SUMMARY

Enterprise Software Delivery Leader, and US Citizen with 20-years IT experience in multiple technologies and 9-years of experience in Agile/SAFe coaching with globally distributed teams. Highly skilled in solving business and technology problems and providing lean and effective solutions from soup to nuts with a hands-on approach.

EXPERTISE AND ACCOLADES

Areas of Expertise

Agile and SAFe Coach, Organizational Technology Innovation, Client and Staff Management, Financial Industry, Bank Mergers, Mobile Apps, ADA & HIPAA Compliance, Waterfall to Agile Transformation, Collaboration and Innovation, Crisis Management, Conflict Resolution, Continuous Improvement, Vendor MSA and SOW

Technical Delivery Experience

Project Management Tools: JIRA, Version One, Rally, MS Project, Clarity, Visio, Microsoft Office Suite

Software/Platform Management: Java, JEE, .Net, Oracle SQL, PL/SQL, AWS EC2, Middleware – SOAP Services, REST, JSON, XML, HTML 5, Essbase, Apache Jackrabbit, Android & IOS devices

Databases and Data Modeling: DB2, Oracle, SQL Server, ER/Win, Visio

Mainframe Software: IBM CICS, COBOL, DB2, JCL, VSAM

Other: Jenkins, Subversion, GIT, SharePoint, Confluence

RECENT PROFESSIONAL EXPERIENCE

(Trellist) Wilmington, DE July 2015 - Present

Senior Strategic Lead, Project Management Lead, Agile Coach

Bank of America: Agile Coach & JIRA Admin for programs & teams around the globe and across Partners, IBM, Bank of America and Merrill Lynch Lines of Business.

oLeading projects/programs building websites’, middleware, configuring content management, application design, UX, and ADA development.

oContinuously managing change, monitoring milestones through highly complex environment challenges.

oContributing to the backlog, reviewing code, ensuring WCAG 2.0 guidelines are met and architecting solution to reduce manual processes

oPerforming as Sr. Scrum Master facilitating Agile ceremonies and providing retrospective feedback to leadership in both organizations.

Christiana Care: Innovation Program lead, JIRA Admin, heading Christiana Care’s Pregnancy App design and build, targeting high risk pregnancies on Azure platform

Vanguard: Agile Coach, redefining business and IT teams to build and manage Investor News and Blogs. Coaching various product owners on defining, scoring and prioritizing backlog to streamline Sprint and Kanban work. Driving retrospective to improve roles, responsibilities across various lines of businesses

Trellist: JIRA, Confluence Admin and governance for clients and projects. Setting and tracking KPIs, utilizing productive relationship building, client management, and vendor coordination to retain clients and enhancing project management discipline within a matrix organization. Other clients include HTH, Snag A Slip, Everything But Water

Streamlight, Everything But Water: Scrum Master for teams working on AWS platform.

(Ellucian) Malvern, PA November 2014 – July 2015

Senior Software Development Manager, Agile Coach, PMO

Managed talent and performed as Agile Coach and PMO support for Organizational Agile transformation

Established and formalized Scrum of Scrums, Impediment Escalation, Organizational Retrospective Processes

Spearheaded enterprise wide initiative of transforming Product Suite to Java 8.0, HTML 5.0 and Restful API toward DevOps mindset and processes

Accountable for core ERP (Banner) Product Suite applications and programs supporting higher education client base

Development Manager for Data Security Products – Banner Data Defense incorporating Oracle Wallet, Oracle Audit Vault and Database Firewall

(SEI Investments) Oaks, PA August 2014 – November 2014

Senior Software Consultant, Sr. Scrum Master, Agile Coach

Managed SEI onsite and offshore teams SAFe train for Client Acquisition Services

Established Scrum ceremonies, working hours between onsite and offshore teams, performed as Agile Coach and Scrum of Scrums

(Capital One) Wilmington, DE October 2012 – August 2014

Program Delivery Lead, Scrum of Scrums, Product Owner for iPhone Apple Pay

Program Delivery Lead for SAFe train iPhone Apple Pay across Visa, Mastercard, FIS Global, Vantiv, Capital One 360 (ING Direct), Capital One Retail Business and IT Leaders

Identified team structures to come together quickly and execute complex solutions in short timeframes in order to meet Apple’s and Networks’ NDAs and deadlines

Drove technical brainstorming sessions to choose the right approach using Apple API, Mastercard’s ISO messages and internal Capital One applications

Development Manager for SAFe Release Train Teams, Agile Coach for Restful API Great Compatibility

Successfully executed the SAFe Great Compatibility program, a part of multi-year enterprise scale effort across Capital One 360 (legacy ING Direct) and Capital One Retail to standardize SOAP and legacy services into RESTful API

Resource Governance

Managed Statement of Works, including rate negotiation, SLAs and KPIs for Infosys, Wipro, and Cognizant

Managed budget and funds approval ensuring alignment with business objectives and confidentiality agreements

(Chase [First USA, Bank One]) Wilmington, Delaware 1999 - 2009

Software Development Manager, Program Manager, Solution Architect

Total Cost of Ownership: Responsible for defining Application and Business Process TCO across Chase Card Services

Followed Agile methodologies and worked with IT architects, business architects and senior business process leaders to gather data

Identified TCO for applications and processes to measure Chase Card Services TCO against the VISA benchmark.

Saved headcount of roughly 20 Operations and 3 IT personnel by streamlining business processes

Managed projects across multiple phases and tracked resources, budget, and risks

Executed cross line of business programs including Chase - Bank One Merger, First USA to Bank One conversion and the transition from FDR to TSYS

ADDITIONAL PROFESSIONAL EXPERIENCE

(Lyon Consultants) Paris, France 1998

Technical Lead

(Ford) Koln, Germany 1997

Senior Software Consultant

(Quant Systems, USA) Visakhapatnam, India 1994 - 1996

Software Tester

(Gitam University) Visakhapatnam, India 1990 - 1994

Lecturer – Electrical and Electronics Engineering

PUBLICATIONS AND SPEAKING OPPORTUNITIES

(Scrum Alliance)

Article Contributor

(Women in Tech Summit)

Speaker

EDUCATION AND CERTIFICATIONS

(Andhra University) Visakhapatnam, India

Master’s Degree, Electrical and Electronics Engineering

Certifications

Certified SAFe DevOps Practitioner, Certified Scrum Master



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