Sam Ko

+971-**-******* +1-734-***-**** adblo8@r.postjobfree.com

Highly motivated and results-driven professional with an accomplished track record successfully planning and executing business objectives in a range of workplace environments. Dedicated and meticulously well-organized, with extensive experience in complex account management, team leadership, and coordinating large-scale software-related initiatives. Proven experience developing and mentoring high-performing teams. Astute problem-solver with strong verbal and written communication skills leveraged to cultivate global relationships with clients, staff, contractors, and other external stakeholders with varying degrees of authority.

Account Retention Global Client Relations Trade Compliance Team Mentoring & Coaching ITAR SAP CRM&SCM Conflict Resolution Procurement Public Relations Bilingual – English & Korean Budget Management Metrics & Quota Attainment Microsoft Office Suite Verbal & Written Communication Skills Strategic Marketing & Branding

PROFESSIONAL EXPERIENCE

Accounting/Procurement Manager Al-Hana United – Kuwait City, Kuwait May 2017 – Jun 2019

Oversaw site-wide IT-related initiatives, including the entire modernization of the ERP, the transition to multi-user QuickBooks Enterprise, the establishment of a fleet management program, and extensive hardware updates for 80+ employees

Prepared and presented daily financial reports, monthly company-wide budget of $10+ mil USD and recommended action items to the company president based on interpretation of financial information

Communicated with several banks to ensure accuracy and receipt of proper documentation for project loan guarantees and performance/warranty bonds

Managed monthly payroll and bonuses for 800+ full-time employees at four sites over 1.3+ mil USD

Identified cost-reduction opportunities as a result of conducting reviews and evaluations

Developed and executed bids/proposals for KIPIC brownfield/greenfield refinery and Al Zour LNG terminal projects

Corporate Service Team Leader UPS Supply Chain Solutions – Cleveland, OH (USA) Jan 2012 – May 2017

Managed several Fortune 500 corporate accounts including GE Aviation, Caterpillar and Rockwell Collins

Arranged complex shipments of aviation parts and coordinated logistics for expedited deliveries, requiring ITAR clearance

Developed a pricing schedule based on market penetration, bundle size, geographical feature, and service level

Delivered exceptional customer service via follow-up calls and emails regarding time-sensitive shipments

Fielded complaints of corporate customers

Recipient of the UPS Kingpin Award

Volunteer Organizer National Democratic Training - Cleveland, OH (USA) Jan 2016 – Nov 2016

Created content and edited public outreach materials, including fact sheets and action alerts

Wrote scripts for various cold-calls and unscheduled solicitation stops

Mentored and coached a team in fundraising initiatives, ensuring campaign goals were met on time and within stated budget constraints

Trained volunteers on effective communication strategies, cold-calls and relevant political talking points

General Manager HDK Auto Inc. – Erie, PA & Cleveland, OH (USA) Oct 2006 – Aug 2011

Conducted data analytics and technical drawings to categorize and inventory parts purchased from global suppliers

Leveraged Google Analytics to analyze web metrics and increase SEO performance for ecommerce

Created and managed regular content for social media outlets and increased viewer engagement

Prioritized and appropriately delegated urgent request from international clients

Reported and presented metrics on daily staff utilization, production, and a daily balance sheet

Public Relations Associate JPF Communications – Chicago, IL (USA) Sept 2000 – Aug 2006

Communicated directly with clients to learn more about their particular needs and formulated strategic marketing plans delivered to their satisfaction

Developed and implemented PR and media relations strategies, including writing press releases and pitching story ideas for a diverse range of clients while managing multiple law firms, SME and car dealer accounts

Resolved software and hardware issues reported by the team to maintain well-functioning IT services

Designed and created content for widely-distributed marketing materials including flyers, marketing and tour books

Planned and executed 11 team building and team development events for Jones Day law firm and Castle Honda dealership.

EDUCATION & CERTIFICATIONS

Flight Training – VFR North Coast Flight School – Erie, PA (USA) 2009

Bachelor of Business Administration Penn State University – CITY, PA (USA) 2000

High School Graduate Loyola Academy – Wilmette, IL (USA) 1995

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