QUALIFICATIONS SUMMARY

High- achieving and seasoned telecom professional with a record of success driving market growth, reducing costs, and achieving customer satisfaction. Able to succeed in dynamic environments and skillfully manage multiple tasks while remaining reliable and focused. High level of analytical & interpersonal skills, proficient in fostering positive professional relationships and communicating effectively at all levels.

AREAS OF EXPERTISE

Quality Customer Care, Vendor Relationship, Infrastructure Analysis & Development, Strategic Problem Resolution, Project Management, Access Management, Product Management, Critical Decision-Making, Cost Reduction.

Computer Skills: Java, C++, Pascal, Basic, QBASIC, HTML, VB 6.0, Salesforce, Siterra, Cognos, Oracle, Visio, Windows, MS Office (Word, Excel, Outlook, PowerPoint, FrontPage, Project), 40+WPM.

EXPERIENCE & RESULTS

Empire Telecom Billerica, MA

Architectural/Engineering Specialist 04/18 – 09/19

Slashed construction drawing/structural analysis costs 25% by accurately reviewing and reducing the number of revisions on the preliminary stage.

Main POC with internal and external customers to ensure all A&E deliverables are accurate to ensure designs meet all criteria.

Developed a reputation for excellent customer service by conducting weekly calls with A&E vendors to update project milestones.

Ensured project cost, schedule, and quality objectives are achieved.

Assessed and addressed risk based on input from stakeholders and escalate if necessary.

American Tower Corp. Woburn, MA

Project Specialist (04/07-04/18)

Simultaneously oversaw and delivered on time and within budget up to 8 projects (ranging from $200k to $600k) through providing consistent project transparency to stakeholders.

Collaborated directly with account managers of the ‘Big Four’ cellular companies where 98.2% of projects were completed within cycle time, greatly exceeding the 90% annual goal.

Led the T-Mobile Closeout project in retrieving over $3.6 million in fees and back-bills.

Audited T-Mobile special project to determine loading discrepancy between contracted versus installed equipment.

Project Coordinator (01/06-04/07)

Created tower loadings by interpreting existing contracts to determine allowed equipment, ordered structural analyses, RF study, site audits, and issued notice-to-proceed for all collocation applications.

Analyzed, approved, or rejected construction drawings, scope of works, and BP based on lease agreements.

Citizens Financial Group Medford, MA

On-line Banking Specialist 2002 – 2006

Contributed to multiple successful bank conversions by converting old customers’ account to new account format.

Investigated Reg-E claims for missing or unpaid payments involving open cases on ClaimTrack system.

West Garden Restaurant W. Roxbury, MA

Host/Manager 1998 – 2002

Offered to manage owner’s new location.

EDUCATION

North Shore Community College Danvers, MA

A.S., Computer Programming for Business Management

LANGUAGES: Fluent in English, Cantonese, and Mandarin.

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