Diane E. Ward ***** Mina Dr. Sterling Heights, MI 48312 adblbr@r.postjobfree.com 7346 Landover Dr. Zephyrhills, FL 33540

313-***-****

Leadership Position

STRATEGIC THINKER

COACH

RELATIONSHIP BUILDER

SYSTEMS THINKER

COMMUNICATOR

CULTURE CREATOR

-Leader with the ability to motivate and implement change through vision and coaching

-Proven communication skills nets high satisfaction and retention in clients/customers

-Relationship building skills to engage community in mission of organization

-Systems oriented thinker to bring efficiency to organization through solid six sigma practices

-Management skills to ensure goals and objectives are accomplished

-Culture Creator that focuses on people, passion, purpose, and process

EMPLOYMENT HISTORY

EDGE-WARD COACHING AND CONSULTING 1/2014 to present

EXECUTIVE COACH

Provide coaching and facilitation for leadership development.

Christ Church Grosse Pointe 8/2014 to present

Associate for Finance and Administration

Senior Leader over administration including Human Resources, Information Technology, Communications, and Finance.

AMERICAN RED CROSS BIOMEDICAL SERVICES

Chief Executive Officer, Southeastern Michigan Region 5/2003 to 12/31/2013

Responsible for biomedical operations in Southeastern Michigan community covering 5 counties, and 43 hospitals. Operations included distribution of 430,000 blood products and 70 million in revenue. Managed 90,000 square foot building, 9 satellite facilities, and fleet of 50 vehicles. Total workforce of 550 paid staff and more than 2000 volunteers to conduct more than 4000 mobile blood operations each year. Accomplishments include:

Board and Community Relations

Partnering with 25 Board Members we established solid oversight and engagement in the mission. Working with the board we developed solid work plans that empowered the board and community to achieve 27% growth within hospital and church blood donations.

Established and maintained community partnerships with more than 2500 organizations and groups to meet mission of organization with a 98% retention rate during ten-year tenure.

Partnered with organizations and media to promote the mission and improve engagement for holiday programs. Improvement of more than 200% in designed programs.

Operational Leader

Implementation of new technology (scheduling software) in the operation to increase efficiency by 25%.

Maintained a quality operation in compliance with FDA, OSHA, and other regulatory agencies no observations in last 2 years from any regulatory agency.

Strong employee relations resulted in turnover rate at less than fourteen percent (14%).

Financial Management and Fundraising

Use of sales and operational planning with solid budget development resulted in a +/-2% achievement in financial results.

Effective fundraising for capital purchase by working with community leaders and congressional partners to acquire Federal Appropriations grant worth $200,000.

Fundraising for blood services averaged $30,000 per year. In addition to funds designated for blood services, relationships opened doors for organizations to contribute to the Humanitarian (disaster response) unit of the organization.

Customer Centric

Increased customer satisfaction by 25% resulting in 100% customer retention.

Member (donors/sponsors) satisfaction ratings was >9 out of 10 on a ranking score

AMERICAN RED CROSS SOUTHEASTERN MICHIGAN

Director, Operational (Sales/Marketing/Production Planning/Logistics) 7/99 to 4/2003

Responsible for marketing, sales/recruiting, and logistical operations in Southeastern Michigan community to ensure 225,000 voluntary blood donations each year. Accomplishments include:

Twenty-five percent (25%) growth in blood donations (44,000) over 3 years. Growth represents a revenue increase of 6.75 million.

Improvement in production efficiency by 6% in collection/nursing activities.

40% increase in bone marrow registry turning the bone marrow unit into a revenue generating department.

Improved employee relations resulted in reduction in turnover to < 8% in all departments.

AMERICAN RED CROSS NORTH CENTRAL AREA

Area Director, Human Resources 9/95 to 6/1999

Responsible for strategic oversight and guidance of human resources in eight geographic areas in six states. Accomplishments include:

Successful conclusion of negotiations in 20 union negotiations (including concessionary negotiations)

Maintained union free environment in three union campaigns.

Standardization of job titling and compensation system and strategies to improve retention and movement of staff across regions.

Saved 1.75 million through reduction in turnover from 25% to 18% in two years.

American Red Cross Southeastern Michigan

Director, Human Resource Southeastern Michigan Region 2/95 to 9/1995

Associate Director, Human Resources (SEM) 9/92 to 2/1995

Manager, Employee Relations (SEM) 7/87 to 9/1992

THE DETROIT MEDICAL CENTER 9/84 to 7/1987

EDUCATION

Wayne State University, Detroit MI Bachelor of Arts in dual major: Industrial Psychology • English

Baker College, Flint, MI Masters of Business Administration: Industrial Management

Additional Course Work:

Harvard Business School: Effective Leadership

Certified Coach, Trainer, and Speaker w/John Maxwell Team

University of Michigan: Strategic Collective Bargaining

Center for Creative Leadership: Leadership Training

Six Sigma/Lean Champion Training

Herman Miller Strategic Sales

Integrity Selling

Integrity Customer Service

Grant Writing workshop

Impact Bible Institute (2-year bible program)

Professional Organizations/Volunteer Work

Trustee of American Red Cross Retirement Board

Board Member of Matrix Human Services

Life Group Leader at Grace Christian Church

American Society for Healthcare Human Resources Association, President for two years

Mentor Succession program of the American Red Cross

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