Ann Vance

*** ****** ******

York, PA *****

717-***-****

Objective

To gain employment with a company that will take advantage of my extensive customer service background and offer me a new and exciting opportunity to learn and grow as a professional.

Experience

11/2018 to 9/2019. James Craft and Sons. York Haven, Pa

Administrative

. Kept track and submitted time for approximately 100 temp and full time employees

. Submitted new hire packages and all interact-office paperwork

. Copy, scan, email

.wrote company memos

3/2018 to 9/2018 McClure Company Harrisburg, PA

Administrative

• Keep track and submit time for 30 employees

• New hire paperwork. I accept and send paperwork to main office is Harrisburg.

• Copy, scan and email documents.

• Main contact between Calpine sight and Harrisburg office.

1/17 to 1/18 Kids Klothes York, PA

Customer Service

• Open and close store

• Set up displays

• Clean

• Cashier

• Stock

10/16 to 11/05 BDP International, Inc. York, PA

Documentation Specialist

• Rates, BL backing,

• Process invoices, packing lists and bill of ladings

• Fax, scan, print and copy documents to be sent through courier service to clear customs

5/03 to 4/04 Allied Security, Ruffner Mine Dunbar, WV

Security Guard/Traffic Officer

• Directed deliveries

• Processed invoices

• Directed local traffic around mining operations

1/03 to 4/03 Atlas Food Services Columbia, SC

Office Assistant

• Answered multi-line phone system

• Daily data entry

• Composed, distributed and organized company correspondence

• Liaison between route drivers, maintenance and management

• Accounts payable and accounts receivable transactions

4/01 to 7/02 Verizon Wireless Columbia, SC

Customer Service Rep

• Assisted customers with their billing issues

• Handled escalated calls from customers who encountered service or billing issues

• Trouble shooting for the technical department

•

6/00 to 4/01 Evans M. Bunch, III & Assoc Columbia, SC

Office Manager

• Delivered files to other Law offices in Columbia

• A/R; filing; collected company mail; made deposits to bank

• Assist with auctions

• Data entry

4/99 to 8/99 David, Rodzick & Assoc. Wilmington, NC

Claims Clerk

• Filed claims with the insurance company for injured clients

• Daily filing for the entire office

• Worked with local police station to obtain the details of recent accidents

• Served as a back-up operator for the receptionist

9/89 to 5/97 Hanover Direct, Inc Hanover, PA

Customer Service Representative

• Took phone orders and answered customer inquiries about their existing orders

• Handled credit issues including escalated issues

• Was involved in annual inventory process

• Worked at the Outlet Store: as a cashier, stock clerk; inventory specialist

Education

6/03 to 10/05 Consolidated School of Business York, PA

1981–1985 Spring Grove Sr. High Spring Grove, PA

Computer Skills

Familiar with Word, Excel and proficient in the use of the internet

References

Available upon request

Contact this candidate