Kamal Ezzat Fahmy

*** ***** ****** **********,********** Egypt

Mobile phone 1 : 010********

Mobil phone 2 : 012********

adbkzz@r.postjobfree.com

O bjective :

Seeking a challenging and dynamic position to enrich my experience and provide your firm with a creative and working experience. Personal information :

Nationality : Egyptian

Date of birth : january9th.1982

Marital status : married

Military service : done

Education :

Graduated from faculty of hotels tourism "6 October University"

Grade: good

Year graduated: 2003

Certificates: guiding sector

Computer skills :

Operating systems using windows98, Xp, Vista and 7 and other applications like Microsoft word, excel, power point, and internet usage . Languages skills :

Arabic : Mother tongue

English : Excellent

Spanish : Good

French : Fair

Experiences :

Last position: English Teacher in china from 10-12-2018 To 11-12-2019

English Instructor At Not courses since June 2017 till Also I lets and toufel instructor since 2010.

English teacher and training coach At new York university USA since January 2017 till June 2017.

Senior Technical Support team leader at Teleperformane Egypt.

Samsung UK Account.

Strong verbal communication skills over the phone.

Explain different categories of services to customers according to their needs .

Handle all customer complaints, inquiries and make them satisfied.

Illustrate new products and services to customers perfectly.

Ability to analyze and solve problems.

Ability to gather data; compile information and prepare reports.

Handling our customers by phone, email and web chat, cross and up selling . Tour operation manger at NASCOTOURS EGYPT

Dealing with the clients and making contracts concerning the tourism market.

making sure to give the customers the best service standards.

Arrange all the packages regarding hotels ; transportation ; excursions ; air way ticketing and quotations for foreign clients overseas and companies rates for the international market too.

International account supervisor at Vodafone UK .

PERIOD: From 25 july 2010till march 2011

Duties:

own and manage the client relationship: resolving calls efficiently and effectively.

ensure service level agreements are met and maintained.

Work as part of a team to ensure offering world-class customer service at all times.

Be proactive in regards to the improvement of processes and procedures.

Communicate positively with all involved parties in order to facilitate Accuracy in handling all assigned tasks .

Maintain professional work relationships with colleagues, supervisor and manager.

Customer's reception of the expected distinguished service .

Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.

Mentor and support new employees.

Use the job tools (telephone and computer) effectively. Quality Supervisor trainer

In stream global service from January 2010 till 20 July 2010 Job nature : responsible for the quality insurance for the customers by giving the proper training for the agents .

Indoor sales man

In Baraka water company in Egypt from September 2005to April 2006 Job nature :

Dealing with customers and making sales indoor way in two hours meeting with the clients and making good monthly targets of sales about 300 thousand also training new sales men on the new modern ways of sales and creative ideas .

Tour leader

In travco travel agency Luxor branch since May 2006 till April2009 Job nature :

Organizing trips for the foreign guests coming to Egypt ; reservations with hotels and booking airline tickets for the clients ; also dealing with all restaurants for the guests meals ; meals also giving explanation for the guest about all sight seeing all about Egypt history in ancient times by different languages ;dealing with thomoson guest English people and the French guest.

Nouvelle frontier also Tui Nordic guest from Denmark and Sweden and some Chinese guest as well .

Sales and contract manager :

At Monte Foods Company in Dubai dip from the 1st of April till September 2009.

Job nature: Dealing with all the contracts in office also translating all contracts and making deals with the super markets to supply them with all the items the company own and improving the sales target by inspecting the markets with my sales team as a team work to make the target the company wants every month.

USA experience :

Working as a salesman in an automotive company for selling cars in New York City since 1997 to 1998 .

Job nature: Making sales target monthly improves by selling cars to the customers, companies, banks and petrol companies. good skills with dealing and translating contract with other companies in different languages . Assistant front office manager :

At Hilton international hotel at New York City from 1996 till 1997.

Job nature:

Dealing with booking and reservations for all my guests coming to the hotel also arranging cars rentals and all sightseeing to the guests and making arrangements for the parties to the clients as well too .

Guest relation personal : at intercontinental hotel in jersey city in new jersey since 1998 to 1999 job nature : taking care of all guests problems and solving them ; arranging car rentals, sightseeing ;booking airline tickets and rental services

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