Áine Jillian Crotty
adbkl8@r.postjobfree.com
linkedin.com/in/ainejcrotty
Dual Citizenship: USA and Ireland/EU.
Wide variety of positions in the administrative and customer service sector, from hospitality and health care to call centre experience.
Education:
Honours Bachelor's degree in Law from UCC, with particular interest in IP, medical and contract law.
Employment History:
AppleCare Advisor
July 2018- Present
Apple
•Providing technical and customer support in regards to bugs, glitches and general maintenance of iOS devices.
•Also handles filing complaints and the general usage of devices.
•Involved in two separate projects in regards to running an AHA European Initiative to encourage inter-team interaction and a tutorial scheme on significant issues and knowledge gaps.
Legal Assistant
May 2018- Present
Sheila Finn, Barrister at Law
•Transcription services, proofreading and legal research.
•Acts as Office Manager, handling equipment and repairs, stock and general administrative services and errands, from booking travel to researching upcoming events or legal documents.
Lead Receptionist
June 2017 - July 2018
Charleville Park Hotel 1 year 2 months
•Handling Reservations, Check-Ins, Bookings for guests and their Travel Arrangements, Ticket
Sales for the Hotel Events, Complaints and Maintaining the appearance and atmosphere of the Front of House.
•Also involved in organisation of allotments and business meetings/conferences, signage and the maintenance of business relationships with frequent corporate clients.
Fragrance Consultant
September 2016 - March 2017
Boots UK 7 months
•Managed the fragrance counter, advising on sales, advertisement and positioning, as well as stock levels and sales trends.
•Regularly exceeded store targets in this area and advised trainees on the products and techniques of sales in this department.
•Was nominated Customer Care Champion due to exceeding targets in independent reviews from customers, and used this position to guide colleagues in their handling of complaints and POS interactions, as well as create initiatives within my store to encourage development.
Waitress and Bartender
September 2015 - April 2016
The Wonky Table Restaurant Ltd 8 months
•Taking orders, making and serving cocktails, dessert preparation.
•Involved in event planning as well as marketing and bookings.
•Opening and closing of establishment, securing premises, balancing accounts and stock management.
Fragrance Consultant
September 2013 - September 2014
Boots UK 1 year 1 month
•Leader on the fragrance counter, training new employees on the department and sales, and Customer Service Champion.
•Exceeded sales quota every week, and outsold the larger franchise department stores in our sales area.
Sales Assistant
September 2012 - September 2013
Little Piggy's Shoes For Kids 1 year 1 month
•Opening and closing store, cash handling and accounting, handling customer complaints and store management.
•Dealing specifically with special needs children and adults, as well as handling a variety of foot conditions, and balancing the customer wants with the appropriate shoe for their specific conditions.
Medical Office Receptionist and Administrative Assistant
Sep 2011 - Jan 2012
University Hospital Limerick 5 months
•Handling data input for previous insurance cases
•Taking payment
•Scheduling of appointments for patients
•Covered a period of sick leave as well as holiday leave for full time receptionists.
Waitress/Server
Jun 2011 - Sep 2011
Bubba Gump Shrimp Co. 4 months
•Taking orders and serving customers
•Performing trivia quizzes with customers
•Maintaining own bank and balancing at the end of each shift
Waitress/Server
June 2010 - August 2010
The Best Sausage Company 3 months
•Grilling and serving food.
•Calculating totals without a cash register.
•Opening and closing establishment.
•Handling the crowds after a late night baseball game and helping advertise and market among the crowd.
Education
University College Cork 2008 - 2012
Law
Skills
•Microsoft Excel
• Adobe Photoshop
• Digital Marketing
• Copyediting
• Administrative
• Customer Satisfaction
Certifications
•Certified Digital Marketing Professional • Digital Marketing Institute Jan 2020 - Present
•Visual Communication with Adobe Photoshop CS6 • CENIT Jan 2020 - Present