TECHNICAL SUPPORT REPRESENTATIVE

SUTHERLAND

WINDSOR, ON

Dear SUTHERLAND,

I have been researching your website and came across your recent advertised position TECHNICAL SUPPORT REPRESENTATIVE. I am very much interested in this opportunity with SUTHERLAND that my qualifications, education and skills sets will give a platform to represent myself.

I am a critical thinker, problem solver, motivated, flexible and dependable, a professional who is efficient in her task and always strives to achieve its benchmark. Enclosed is my resume that briefly describes the importance of my skills and experiences in detailed manner. As you can see that my experience of working with an IT company might help to overcome the problems faced in real life. My food handling skills shows that I believe in quality rather than quantity. The overall insight of working for Faculty of Business will give me a chance to explore new horizons of my existing talents as I can apply them in real scenarios.

I truly consider myself as the best candidate for this position and I can prove to become an asset for the SUTHERLAND. I welcome this opportunity to attend an interview to express my skills according to the requirement.

Thank you for taking time to read my cover letter. I hope I get a positive response.

Your sincerely,

Bhagyshree Chauhan

BHAGYSHREE CHAUHAN

CONTACT

PHONE:

705-***-****

EMAIL:

adbk56@r.postjobfree.com

BHAGYSHREE CHAUHAN

470 Sentinel road·705-***-****

adbk56@r.postjobfree.com

Analytical and detailed oriented, possessing an Wireless Information Networking post-graduation certification. Logical thinker as demonstrated by advance college coursework in Computer Application. Interested in obtaining an entry-level position in TECHNICAL SUPPORT REPRESENTATIVE.

Summary Of Experience

Experience in providing technology solutions to corporations in Canada

Several months of Quality Assurance and Software Testing on various domains

Scrum Master Certified / ISTQB Certified/ PMP Certified Professional

Knowledge of Software Development Life Cycle(SDLC) and Software Testing Life Cycle (STLC)

Excellent written and communication skills with ability to gather, create and transform business requirements into functional requirements.

Solid experience with QA methodologies, practices and processes in all kinds of environments including Client-Server, Web based, Windows, LAN, WAN and N-Tier applications

Knowledge of Tableau

Excellent in preparing QA documentation and deliverables and project artifacts such as Test Scenarios, Test Cases, Test Plans, Test status reports, RequirementsTraceabilityMatrix.

Basic knowledge of automation scripts.

Solid experience in all phases of STLC and Bug Life Cycles

Theoretical experience of testing like Sanity, Functional, Integration, System testing, Regression, End to End, User Acceptance Testing (UAT) and Production Acceptance Testing

Proficient with Testing Methodologies

Strong knowledge of RDBMS concept

Hands on experience with database testing, ETL Process and wrote complex SQL and PL/SQL queries

Strong leadership skills with proven ability to problem solving and time-management skills with ability to prioritize work, manage projects and deliverables efficiently, on time and meet deadlines

to manage, lead, delegate and mentor team members

Exceptionally good team player who can work independently as well with minimal supervision Solid experience working in fast-paced and dynamic team environment.

Technical Skills

Advanced skills in Microsoft Office: Word, Excel, PowerPoint.Advanced knowledge of JIRA Defect Tracking Tool

Strong knowledge of HPUFT (Formerly known as QTP)

Skilled in Tableau

Knowledge of MySQL

Basic knowledge of C, C++, Java, Html

Education

MAY 2018 – SEPTEMBER 2019

WIRELESS INFORMATION NETWORKING, fleming college, canada

Successfully achieved a GPA of 3.15.

JUNE 2014 – MAY 2017

MASTERS IN COMPUTER APPLICATION, GUJARAT TECHNOLOGICAL UNIVERSITY, INDIA

Successfully achieved a CGPA of 7.97

JUNE 2011-February 2014

BACHELORS IN COMPUTER APPLICATION, NARMADA COLLEGE, INDIA

Successfully achieved a CGPA of 7.11

NOV 2018 – JAN 2019

SOFTWARE QA TESTING AGILE, technocanada, canada

Successfully completed certification.

Activities

TechnoCanada, Scarborough, Ontario September 2019

Currently obtaining Quality Analyst internship where I will get the knowledge as well as the hands-on experience on live projects to build a good career in respective field.

Contact this candidate