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Support Manager

Location:
Arlington Heights, IL
Posted:
January 30, 2020

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Resume:

Krishna Kishore Kannamreddy

248-***-****

adbivk@r.postjobfree.com

Summary:

** ***** ** ** ******** experience in providing support for IBM Web Sphere suite of products (MQ, MB, WAS,JBOSS and DataPower).

Involved in Installation, configuration, upgrading, development, remote technical support, troubleshooting and system administration of WebSphere MQ on Sun Solaris, IBM AIX, Linux and Windows NT/2000, 2003 server, XP platforms.

Experience in z/OS Administration activities.

Expertise in configuring Multi instance set up in complex enterprise environments.

Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.

Troubleshooting on IBM web sphere MQ, Backup and Recovery and upgrades of MQ objects.

Setup security for Web Sphere MQ queues & other objects for data access and for administration using role-based security

Experience in messaging tools like RFHUtil, MQMONN and q-load.

DataPower device configurations, administration and integration activities.

Performed general operation tasks such as Firmware upgrade, User management, Domain management etc.

Creating and configuring custom Logging using Log categories and Log Targets.

Creating Domains & users and setting up access permissions

Experience in IBM DataPower XI52IDG and other devices and troubleshooting DataPower application and SSL issues

Extensive experience on Integrating DataPower with WMQ.

Work in both independent and collaborative work environments enabling multi-tasking capabilities, troubleshooting mechanisms, and client/customer relation maintenance skills.

Strong analytical and problem-solving skills. Willingness and ability to quickly adapt to new environments and learn new technologies.

Experience in Installing and configuring ILMT Tool.

Software Asset management through IBM License Metric Tool.

Experience in developing client-server applications to understand application point of view of EAI.

Automates the provisioning and configuration for all of the Jenkins Continuous Integration Server including plug-ins, jobs, server configuration, etc.

supported and maintain the Splunk infrastructure for MQ activities in a highly available configuration

Experienced in deploying Bar files in IBM WebSphere Message Broker

Involved in applying Fix pack and migration activities in WMQ & WMB

Installing, configuring and testing WMB V6.1 on various platforms

Experience in working with RDBMS like, DB2, ORACLE and SQL Server.

Provided extensive support in code deploy, change management, and application level troubleshooting for the Dev, Test, Pre-Prod & Production environment

Worked closely with development, messaging, network support teams, as the application was integrated with other products.

Technical skills:

Operating Systems:

Windows NT/2000/2003/8/8.1 XP, Linux, Sun Solaris, Unix, OS/390 and z/OS

MQ Series Family:

DataPower Appliances:

Web Sphere MQ V8.0/7.5/7.1/7.0.1/7.0/, MQSI/MQI 2.x, WMQI, WebSphere Business Integration Message Broker 6.0,7.0 and 9.0

XI52

Web/Application Servers:

IBM Web sphere 7.x

RDBMS:

Oracle 9i, 8.x, 7.x, DB2 and SQLServer6.5/7.0/2000

Scripting Languages:

Unix, JavaScript, HTML, XML and VBScript

Protocols:

TCP/IP, FTP, SMTP, POP and HTTP

Tools:

Qload, Tivoli, BMC patrol, Splunk, IR-360Science Logic, MQMONN, RFHUtil, Datadog and service now

Certifications:

IBM system Z Entry level for z/OS System Programmer Mastery version 1.0

ITIL V3 Foundation Certification

WebSphere MQ administration Certification

Education:

Bachelor of Engineering in Electrical and Electronics, ANNA University, India

Professional Experience:

Capital One,Chicago,IL Apr 19 - Till Date

MQ Admin

Responsibilities:

Designing, installing and administering Configured WMQ on Windows,Linux and z/OS.

Experience in AWS cloud environment.

Hands on experience in Dev ops tools Jenkins,Github,Jira etc..

Rehydrating the MQ instances withnew AMI’s

Providing on call support 24/7 for production issues

Expertise in configuring Multi instance set up in complex enterprise environments.

Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.

Troubleshooting on IBM web sphere MQ, Backup and Recovery and upgrades of MQ objects.

Experience with in product Fixpack installations and version upgrades of WebSphere MQ

Setup security for Web Sphere MQ queues & other objects for data access and for administration using role-based security

Using messaging tools like MQMONN,Datadog,IR-360 and q-load for monitoring and admin activites.

Analyzing and understanding customer requirements, organize, functions, taking end to end responsibility for deliverables

Software Asset management through IBM License Metric Tool.

ALLY Financials, Detroit, MI May 16 – Apr 19

Manager – Infra ops specialist, CTS

Responsibilities:

Designing, installing and administering IBM WebSphere MQ, Apache Kafka Middleware technology platform (Messaging technology).

Performing Proof of concept to evaluate tools capabilities and its fit with the client's requirements for middleware platform.

Designing a complete monitoring program for IBM WMQ and Apache Kafka by integrating with Splunk.

Unix Shell Scripting Automated administration, maintenance and monitoring of WebSphere MQ and ActiveMQ.

Integrate WMQ and WAS,JBOSS to route the XML payload in to downstream applications.

Responsible for upgrading DataPower firmware’s to the latest.

Implementing TLS, Security mandates for IBM WebSphere MQ.

Software Asset management through IBM License Metric Tool.

Coordinating task with offshore team to accomplish the project objectives.

Participating in teleconference, project review, update task status, complete recommended learning to achieve learning goals, oversee implementation of value adds/innovations.

Supporting application development teams and integrated teams for end to end testing, planning of disaster recovery, Change Request Implementation, Bug Fixing and Enhancements activities.

Zurich Insurance, Chicago, India Apr’12 – May ‘16

MQ/MB Administrator

Responsibilities:

Performed installation, configuration and administration of MQSeries products on Distributed Platforms and Windows 2000.

Upgraded existing systems with the new versions of WebSphere MQ.

Worked on clustering and high availability cluster multi-processing (HACMP) on AIX by reducing the administrative task and balancing the work load.

Performed Design, Development, Debugging, Trouble shooting and Performance tuning using various support packs.

Monitored the various MQSeries objects like Queues, Channels, and Listeners etc. using BMC-Patrol.

Configured MQ objects in the data power XI52 device.

Configured SSL channels between Server to server and Client to Server connections.

Problem determination, System Backup and Recovery were primary tasks of maintenance.

Installed, configured and administered WBIMB/WMB Windows 2000.

Configured WBIMB objects like Configuration manager, Control center on Win2000 and Brokers on AIX.

Developed Message flows and Message sets deployed them to the right Execution groups.

Modified code for various message flow nodes like Filter, Compute and databases using ESQL.

Responsible for taking DataPower Backups.

Documented the entire process for future references.

Northern Trust, Chicago,India May’10-Jun’12

MQ Administrator

Responsibilities:

Installed, configured the WMQ5.3/WMQ6.0 and its products on Solaris, AIX and Windows environments.

Created and Configured Enterprise Cluster in the environment.

Effectively used MQ Cluster environment for Load Balancing and Availability.

Provided Trouble shooting and Production Support on 24x7 basis for MQ and WBIMB Systems.

Provided Naming Standards, Backup & Recovery, and Problem Determination Strategies for the project.

Installed and configured the WMIMB 5.0/WMB 6.0 on Windows environments.

Configured the Oracle and DB2 as the database connections for WBI Message Broker Runtime environment.

Several MQSeries Servers are integrated using the Point to point channels and Cluster Channels.

Administered the MQSeries Objects using MQSC commands.

Worked with IBM DataPower devices to secure and integrate the web services.

Configured SSL channels between Server to server and Client to Server connections.

Monitor logs and Queue depths to proactively find potential problems.

Assigned the Message Flows to appropriate Execution Groups in Broker Runtime Environment.

Involved in Tracking and Resolving Production issues.

Provided extensive support in code deploy, change management, and application level troubleshooting for the Dev, Test, Pre-Prod & Production environment

Installed, configured & upgraded WAS for all Dev, Test, Pre-Prod & Production environments. Following change management procedures in executing changes as per the schedule

Worked closely with development, messaging, network support teams, as the application was integrated with other products.

Kimberley Clarke, Texas,India Dec’06-May’10

z/OS Administration.

Responsibilities:

Providing L1 Support to z/OS Related issues

Setting up rules for System Datasets.

Adding and deleting users and maintaining user profiles

Involved in pre and post IPL maintenance activities

Taking DUMPS & formatting using IPCS.

Monitoring server activity and system performance

Vendor Coordination for issues with System Software.

Technical Support/ Ad-hoc Consulting to development teams.

Coordinating with Scheduling Team for any Control-M related issues.

Coordinating with Security Team for Access related issues & Managing

ACF2 rules for System Datasets Involved in Tracking and Resolving Production Issues.

On Call Production Support.



Contact this candidate