SUSAN MARY ELIZABETH GERMAN

* ******** ****

KITTERY. MAINE 03904

PHONE: 207-***-****

CELL: 207-***-**** adbisy@r.postjobfree.com

Address · Phone

Email · LinkedIn Profile · Twitter/Blog/Portfolio

CAREER OVERVIEW

Committed and motivated Administrative Assistant with exceptional customer relation and decision-making skills. Strong work ethic, professional demeanor

and great initiative.

EXPERIENCE

OCTOBER 2016 – PRESENT

RECEPTIONIST/APPOINTMENT COORDINATOR, SEACOAST VOLKSWAGEN

Duties include but not limited to, excellent customer service at the Front Reception Desk. Excellent telephone skills dealing with customers on daily basis, support Service Department in scheduling appointments for the Service Department. Receiving telephone calls, directing to the appropriate departments throughout dealership. Assisting Warranty Administrator data processing for payment. Microsoft and Publisher proficient, able to maintain calm and professional demeanor when working with customers in person and on telephone. Quality Assurance communication after the service is completed. Dedicated employee willing to step up whenever needed. Willing to learn new processes to assist in getting the job done for smooth operation of the company.

JUNE 2013 – AUGUST 2016

LEAD RECEPTIONIST, KITTERY RECREATION DEPARTMENT

Duties include but not limited to, excellent customer service at front desk of Recreation Department. Excellent telephone skills with customers on a daily basis, supported other departments with clerical duties, Microsoft Word and Publisher proficient, able to maintain calm demeanor when working with customers in person and on telephone, trained new reception employees and communicated needs to management to maintain pleasant environment for customers, dedicated employee that answered the call when needed, took initiative on professional development by becoming Certified Event Coordinator to further support Kittery Community Center, First Aid and CPR Certified.

SEPTEMBER 2008-OCTOBER 2013

FRONT END SUPERVISOR, DEFENSE COMMISSARIES (DeCA)

Duties include but not limited to. Excellent customer service on front end and floor operations of the day. Store Display set up and maintenance of that display. Price verifications, price changes and maintenance on a bi-weekly basis. Front end supervisor, acting Head Cashier in absence of. Maintenance of the Cash Office, closing cash drawers, self-checkouts and maintaining cash office safe at the required cash amount. Preparing the cash deposits for the night’s close of cash office and preparing documents for opening of the next day of business. Care of Cash Office keys and keys to the registers for override purposes.

AUGUST 1974-MARCH 2011

CASHIER, HOPKINTON STATE FAIR ASSOCIATION

Duties include but not limited to, Cashier for twelve (12) years at the entrance of the State Fair. Responsible for money drawer at start of day and cash out in the evening. Excellent customer service greeting customers to the fair to ensure the beginning of their experience started at the front gate.

ADMISTRATIVE ASSISTANT TO COMMERCIAL DIRECTOR

Duties include but not limited to preparing a written contract with vendors. Collection of monies for rental spaces. Customer service and problem resolutions.

Administrative Assistant to Agricultural Department, responsible for computer entry of all participates. Responsible for place entries of said participates for cash awards.

MARCH 2007 -SEPTEMEBR 2007

SNACK BAR OPERATOR

Duties include but not limited to setting up snack bar for lunch, preparing made to order requests for customers, excellent customer service, responsible for cash drawer.

MARCH 2001 – NOVEMBER 2007

POST CLOSING ANALYST, SIGNATURE TITLE CORPORATION

Duties include but not limited to preparation of Legal Descriptions of real estate properties for deeds and mortgages. Responsible for office equipment maintenance and contacts for said equipment. Responsible for closing packages for return to Lenders and responsible for record keeping of scanned material, filled in for various positions throughout the company for employee vacations.

OCTOBER 1998-MARCH 2001

COUNSELOR, NUTRISYSTEM

Duties include but not limited to, counseling weight loss clients on their journey to healthy life style, excellent customer service to potential clients and ongoing clients, maintaining accurate weight loss records, inventory control of Nutrisystem foods.

AUGUST 1994-OCTOBER 1998

PERSONNEL MANAGER, PERSONAL TOUCH HOMECARE

Duties include but not limited to, interviewing potential professionals and paraprofessionals in Home Health Care, maintain accurate employment records, tracking licensure of said professionals and paraprofessionals, Recruiting and orientation as well as advertising for all positions in homecare company and field staff.

ADMINISTRATIVE ASSISTANT, STATE LIQUOR COMMISSION

Duties include but not limited to general secretarial duties including preparation of wine and liquor price list distributed to all State Liquor Stores in State of New Hampshire, Assistant to Director of Marketing.

EDUCATION

SEPTEMBER 1979

CERTIFICATE OF COMPLETION, BOYD BUSINESS CAREER SCHOOLS

GPA 3.8

JUNE 1978

GENERAL STUDIES DIPLOMA, KEARSARGE REGIONAL HIGH SCHOOL

GPA 3.5, Field Hockey Goalie 4 years Varsity, Ski Team 4 years Varsity

SKILLS

• 20 plus years’ experience in fast paced, deadline driven environment

• Energetic and Organized

• Self Starter with professional manner

• Type 85 WPM

• Excellent Communication Skills • Highly organized with superior attention to detail

• Eastern Star Member

• Former EMT, First Aid Certified, CPR Certified

• Formerly affiliated with numerous youth sports boards, served as Board Member, Booster Club Member, Town of Kittery and School System Town of Kittery

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