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Customer Service Manager

Location:
Houston, TX
Posted:
January 29, 2020

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Resume:

Michael R. Saldivar

*** ***** **** ****, ********, Texas 77469

832-***-**** *** adbhxh@r.postjobfree.com

Summary

Seeking a full time position utilizing significant work experience

Skills

*Office Manager experience for over 20 years in a mailroom and copy center environment

*Retail experience in both Grocery and Jewelry business

*Supervise and oversee several employees in an Office Services Department

Experience

IST Management/Bechtel Oil & Gas Chemical February 2015 – Current

Site specialist

Work in the company mailroom

Deliver mail and air carrier packages to another office building

Accountable for incoming packages logged in for signature

Process outgoing mail and logging in of postage daily

Send out DHL and Fed ex packages to other offices

Close the department at the end of each day

Ricoh USA/BHP Billiton February 2014 – January 2015

Site specialist

Worked in the company mailroom

Delivered DHL, Fed ex, UPS air packages

Delivered incoming mail to various floors

Processed outgoing mail and air carriers at the end of the day

J.C. Penney’s Inc., Sugar Land, Texas October 2013 – January 2014 (part time)

Sales associate

Worked in the fine jewelry department.

Helped co-workers on daily tasks and duties

Opened and closed the department as well as running a register

Adjusted watch bands and replacing watch batteries

Williams Lea /Paul Hastings, Houston, Texas September 2012 – October 2013

Client Supervisor

Responsible for overseeing two employees.

Maintained a receptionist desk which handles incoming and outgoing calls.

Responsible for hospitality service which includes food and beverage set ups for meetings/depositions

Responsible for mailroom that deals with day to day tasks and functions.

Responsible for a reprographics department that handles printing/copying/scanning and other law firm job functions.

Pitney Bowes/Fulbright & Jaworski, Houston, Texas November 2006 – August 2012

Customer Service Associate

Worked in both a copy center and a mailroom.

Worked closely with Team Lead and Lead on various projects both in the technical aspects on copying to the different tasks with air carriers in the mailroom.

Helped fellow co-workers on daily job functions in both areas. These included: recycling/emptying recycle bins in all offices once a week.

J.C. Penney’s Inc., Sugarland, Texas September 2004 - November 2006

Customer Service Associate

Assisted in all areas in the fine jewelry department.

Responded to customer needs. These included: adjusting watchbands, running the register, opening and closing the department and also preparing and displaying merchandise.

Assisted co-workers on daily tasks and functions.

Aramco Services Company May 1982 – November 2002

Office Services Supervisor

Responsible for overseeing a mailroom, copy center and a loading shipping/receiving dock.

Implemented daily tasks and functions, as well as rules, regulations and guidelines

Trained and cross-trained all employees in all areas.

Held weekly meetings with all employees on procedures and updates by all air carriers and on any changes and or rates given by the postal service.

Conferred with each employee on any problems or personal situations that occur.

J.Weingarten,Inc., Houston, Texas

June 1974 – April 1982

Grocery Store Night Manager

Oversaw the stockers and cashiers from 12am to 8:00 am.

Implemented nightly tasks, duties and functions during the time the store is open.

Ensured that all areas of the store were fully stocked and properly cleaned.

Maintained a clean back warehouse to ensure no accidents or mistakes due to improper machinery.

Cross-trained employees in all areas of the grocery business

Prepared the store for the Store Manager’s arrival in the morning

Education

BBA/Management, University of Houston, 1978

Awards

*Mailroom of the year award in 1999 by The Houston Postal Committee Council

*Perfect attendance at Aramco Services Company – 17 years in a row

*Perfect attendance at J. Weingarten - 7 years in a row

*Perfect attendance at Pitney Bowes 6 years in a row



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