PROFILE SUMMARY

Having *+ years of IT experience with Salesforce Administration and customization.

Experience in all phases of Software Development Life Cycle and Implementation.

Certified Salesforce Administrator (ADM 201).

Experience of automating complex business processes using declarative features such as workflows, approval process and Process Builder flows.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.

Experience with converting classic to lightning version of salesforce.

Configured salesforce lightning pages/Components.

Creating users, Custom Objects, Custom Fields, Sales Processes, Page Layouts, Record Types, Lookup Fields, Formula Fields and Validation Rules as part of configuration.

Performing production support and routing the tickets to relevant stakeholders.

High level of understanding about Apex Classes, Apex Triggers, Visualforce pages, SOAP & Rest APIs

Experience in Administration, Configuration, Implementation and Support of salesforce CRM and SFA applications.

Experience in using data tools: Apex Data Loader, Import Wizard for performing large and small-scale data.

Proficient in Microsoft Office suite including Word, Excel, and PowerPoint

Coordinated with Sales operations team and assisted various sales leaders by generating reports/dashboards and provided onboarded training to new sales reps.

Worked on Dev sandbox, Pre-Prod environments, QA org, and production environments.

Comprehensive knowledge in customizing Reports, analyzing data with Reports and Dashboards.

Good Knowledge on Salesforce Security Model including Org Security & Data Security, Sharing Rules.

Extensive knowledge JIRA, Confluence and other project management tools.

Development, Administration, Data Migration and Deployment of applications to Force.com platform.

Performed Business Requirement Collection, Process Analysis, Gap Analysis, Opportunity Management, Activity Management and Workflow Management

Ability to work effectively and harmoniously as a team member with positive attitude and self motivated to work independently.

TECHNICAL SKILLS

SALESFORCE.COM

Apex Language, SOQL, SOSL, Visual Force Pages, Lightning pages, Salesforce.com Configuration and Customizations, Workflow & Approvals, Dashboards, Case Management, Campaign Management

SALESFORCE TOOLS

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production), AppExchange.

PROGRAMMING LANGUAGES

C,C++,Java, Apex

OPERATING SYSTEMS

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008

RDBMS

ORACLE 11.5, SQL Server 2000

WORK EXPERIENCE:

Company: Quest Software Inc Feb-2018-Present

Project: Quest Integration with AppAssure.

Title: Salesforce Administrator

DESCRIPTION:

Quest Software Group sells software products like TOAD, FogLight, Data Protection and Backup etc, and Quest/Dell acquired companies called AppAssure, SonicWall in 2012.Quest wants to integrate AppAssure systems to consolidate the sales teams with Dell salesforce instance so that Sales Reps can use single instance of salesforce to sell the dell products.

RESPONSIBILITIES:

Create Data Migration Strategy documents and reviewed the approach with various business stakeholders.

Created various workflow rules and Validation rules to meet the business requirements.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Worked with field & page layout customization for the standard objects like contacts, Leads.

Created Test Methods to meet the test coverage for classes and triggers.

Monitored and tested data flow process between salesforce and Siebel CRM systems.

Created different pricebooks and migrated opportunity data from AppAssure salesforce to Quest salesforce instance.

Production support and handling the adhoc user request based on priority.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Coordinated with Dev team/BSA team and Sales Ops teams to triage production issues.

Have worked on Migrating the data from AppAssure Salesforce instance into Dell Salesforce instance.

Provided production support during and after deployments.

Used Changesets to deploy the change sets b/w different environments.

Create production migration documents and conduct reviews with the production team.

Created Permission sets, sharing rules to meet the business requirement.

Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

Avis Budget Group, Parsippany, NJ Mar’17-Jan’18

Role: Salesforce.com Admin

DESCRIPTION:

It is a leading provider of vehicle rental and car sharing services, operating three of the most recognized brands in the industry through Avis, Budget and ZipCar. The company is a leading vehicle rental operator in North America, Europe, Australia, and New Zealand.

RESPONSIBILITIES:

Implemented new enhancements including creation of custom objects, workflows, validation rules, approval processes, flow triggers and email alerts.

Implemented picklists, dependent picklists, lookups, master-detail relationships, validation, formula fields to the custom objects.

Integration with several systems including SAP, Outlook, Access.

Developed and Customized SFDC application based on the user needs.

Provided guidance on project requirements, technical design, integration architecture, and solution recommendations.

Ensured that all necessary changes are documented, reviewed, tested and approved before being deployed.

Developed custom solutions and interfaces.

Identified CRM usage problems and realized technical/communication plans to remedy.

Participated for code reviews, performance tuning, troubleshooting during the project process.

Assisted in the definition and implementation of solutions that will improve the consistency of product performance quality as well as consistent implementation of processes and standards.

Configured User Roles, Profiles, Sharing settings, organization wide defaults based on updated hierarchical requirements.

Force.com Migration tool has been used for migrating code and customizations from one environment to another environment.

Created Email templates in text, HTML and Visualforce necessary for application.

Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.

Alert Logic, Inc., Houston, TX. Jan’16-Dec’17

Role: Salesforce Analyst/Admin.

DESCRIPTION:

Alert Logic has more than a decade of experience pioneering and refining cloud solutions that are secure, flexible and designed to work with hosting and cloud service providers.

RESPONSIBILITIES:

Customized Salesforce.com Fields, Page Layouts, Record Types, Queues and Profiles and made the same changes in test and production boxes.

Created new users and Reviewed and assigned support tickets to the respective teams.

Managed ongoing support requests and administrative needs of users.

Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Involved in the development and configuration various Custom Reports and Report Folders for different user profiles based on the need in the organization

Coordinated data duplication/data cleansing tasks.

Worked with the development team to deploy workflows wherever necessary.

Worked on Data Migration and updates through the Apex Data Loader in Salesforce.com

Managed company’s database of record, implemented on the Salesforce.com platform, for all users.

Supported User Acceptance Testing.

Communicated with other technical resources and stakeholders regarding status, technical issues and creative solutions.

Supported Salesforce.com configuration tasks such as field/page updates, email alerts, workflows, and automated approvals.

Monitored Salesforce.com usage for compliance and maintain security for Salesforce.com data.

Kept abreast of new Salesforce.com features and functionality providing recommendations to further process improvements.

Worked with various functions and users to identify, document and communicate standard business identify, document and communicate standard business processes as they related to the database.

Worked with operational team to maintain, track, and enhance our customer service activities.

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