Kelsey Pierce

September ****-Present

Solana (Toledo, OH)

Account Executive

Generate early stage demand, resulting in an increase of quality leads into the sales pipeline. From a variety of lead sources, such as eMarketing, online advertising and paid search, conference attendees, and existing customer referrals.

Complete regular outbound calling and emailing to all recent leads in order to collect information, share overview information and qualify them as likely buyers of our products and/or services.

Seek relevant information from leads in order to qualify them for our sales team to work through their sales processes. This includes identifying decision makers, customer budgets, the types of products needed, etc.

Utilize Salesforce CRM to track information and progress.

Assess marketing performance to monitor effectiveness of portfolio marketing and return on sales efforts.

Make suggestions to improve the process and increase sales performance.

April 2018-September 2019

The Resource Exchange-TRE (Colorado Springs, CO)

Case Manager/Service Coordinator

Manage a caseload of 40 individuals and ensure monthly productivity is 75% or higher

Assist individuals to design and receive services they need within a highly regulatory environment

Build meaningful relationships with people, families and community providers while completing essential responsibilities around service/care planning and monitoring activities

Facilitate meetings with up to 20 participates

Listen to each individual’s wants and needs and assist them in finding services and providers

Develop individualized service plans for each individual that depicts their abilities and needs

Ensure individualized service plans for each individual are within Medicaid SPAL PAR limits

Monitor all services within each individual’s individualized service plan quarterly, to ensure services are being delivered correctly and the individual is receiving the correct support

Correspond communication with between the individual, medical professionals, guardians and interdisciplinary team

Self manage time, meetings, monitoring of services and writing of each individual’s service plan

Ensure all various deadlines, daily, weekly, 5 business days, 10 business days, monthly, quarterly, 6 months and annually, are met for each individual

CERTIFCATIONS

Positive attitude, confident, caring and empathic

5+ years using Electronic Health Record

5+ years of healthcare experience

5+ years of experience with Medicaid, Medicare, Tricare and other commercial insurance companies

5+ years in management position

5+ years in customer service

5+ years hitting productivity goals

Targeted Case Management experience

Experience with Home and Community Based Services in the HCBS-DD, HCBS-SLS and State-SLS waivers

Proficient in Microsoft Work, Excel, PowerPoint, Outlook

Demonstrate ability to be a strong communicator, presenter, and quick learner

Strong organizational and time management skills

Strong problem solving skills and ability to handle multiple tasks

Committed to helping those in need

Adaptive to change and able to produce quality work in a variety of environments and locations against multiple deadlines

2016-2018

BLS (CPR and AED)

American Heart Association

2014-2016

Certified Nurse Assistant (CNA)

State of Michigan

2016

STAR Program Oncology Rehab Certification

University of Colorado Health

RELATED SKILLS

2010-2014

Grand Valley State University

Bachelor of Science (B.S)

Major: Allied Health Sciences

EDUCATION

WORK EXPERIENCE

835 Regents Park Dr

Monroe, MI 48161

adbgro@r.postjobfree.com

517-***-****

November 2017-April 2018

University of Colorado Health (Colorado Springs, CO)

HIPAA Specialist

Ensure compliance with Health Insurance Portability and Affordability Act (HIPAA), including all related policies, procedures and laws

Protect patients’ rights to privacy when acquiring, processing and maintaining medical records

Prioritize the release of information requests

Coordinate the retrieval of medical records between departments for past and present patients

Electronically track and deliver medical records in compliance with policies

Assess quality of work to ensure accuracy and confidentiality

Train UCHealth employees in other regions on the MRO health information system

Streamline and improve process efficiency

December 2015-November 2017

University of Colorado Health (Colorado Springs, CO)

Memorial Hospital

Patient Access Representative

Accurately and efficiently completed all administrative tasks for patient visits, including communication with referring provider’s office or clinical department, scheduling, patient demographics, insurance benefits, pre-certification/authorization and billing and payments

Verified insurance benefits with Medicaid, Medicare, Tricare and other commercial insurance companies

Ensured patient’s treatment plans and scheduling were accurate based on the insurance they possessed

Provided patients with explanation of visit, instructions and addressed their questions and concerns

Used responsible and critical decision-making skills in a fast-paced environment

October 2015-March 2016

Old Navy (Colorado Springs, CO)

Sales Associate

Educated, registered and enrolled customers about the benefits of the Old Navy Card

Prioritized assisting customers over any other task while providing prompt and courteous customer service

Operated the sales register per Old Navy guidelines

Ensured the basic and seasonal replenishment such as merchandising and operational programs were organized to improve profitability and sales.

WORK EXPERIENCE CONT.

June 2014-July 2015

Spectrum Health Hospital (Grand Rapids, MI)

6 North Meijer Heart Center

Nurse Technician

Delivered patient care under direct supervision of a Registered Nurse on Congestive Heart Failure Unit

Assisted patients with activities of daily living, checked vital signs and blood glucose, performed EKG’s, removed IV’s, inserted and removed catheters

Monitored patients on telemetry in the monitor room as a monitor technician, interpreted telemetry strips and heart rhythms

August 2012-June 2014

Georgetown & Cambridge Manor (Grandville, MI)

Resident Care Specialist

Oversaw resident caregivers and aides to ensure proper care was provided to facility patients at all times

Implemented all aspects of patient care plans, including monitoring of patients’ vitals, providing medications, administering injections and monitoring blood glucose levels

Documented patient information in accordance with facility policies and procedures, and state and federal regulations

Respectively and professionally responded to residents’ daily care needs

Consistently and promptly reported changes in patient condition to supervisor, doctors, hospice staff and family

March 2006-March 2014

Super Twist (Mason, MI)

Manager

Oversaw daily operations and managed employees, as well as created weekly schedule

Took inventory and placed orders with distributors

4+ years managing a small business and providing friendly and thorough customer service

April 2013-june 2013

Unique Care

In-Home Caregiver

Assisted dementia patient with morning and nighttime routines

Assisted patient around the community to activities, appointments and other services

Distributed daily medications

Performed bathing and changing of catheter

WORK EXPERIENCE CONT.

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