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Customer Service Representative

Location:
Manila, Philippines
Posted:
January 28, 2020

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Resume:

Jessa Rei Ferrer, LPT

Living by the words of Mahatma Ghandi – “Live as if you were to die

tomorrow. Learn as if you were to live forever.”

Work Experience

September 2019 – Present

Part-time Virtual Assistant

Virtual Coworker

Home Office (Makati, Philippines)

Responsible for lead generation, skip tracing, sending email to the leads, call prospects, updating information on Zoho CRM, updating client daily, and sharing insights on how to reach company’s goal.

Reference

Hannah Zafra – Client Relations Officer – +639*********

January 2017 – April 2019

Pends and Clean Up Specialist – BACK OFFICE

Change Healthcare Inc.

Bonifacio Global City, Philippines

Prepares projects and sample files received from the clients, for scheduling, by researching all information on locations and providers to ensure that all information received is valid before releasing into production; assists account management in cleanup of files received from client by correcting any invalid info and combining sites based on basic identifiers such as location, providers, telephone numbers, group names, etc; monitors the accuracy of project information by reviewing charts that are pended from other departments for reasons such as member not a patient or invalid phone numbers; and daily review of project pends and cleanup to maintain efficient data information.

Reference

Bianca Camille Morales – Supervisor – +639*********

September 2016 – March 2017

Senior High School English Teacher

Skill-Power Institute

Antipolo City, Philippines

Responsible for planning lessons in the subjects I teach, assessing students to evaluate their abilities, strengths, and weaknesses, teaching students as an entire class or in a small groups, grading students’ assignments to monitor progress, communicating with parents about students’ progress, preparing students for standardized tests required by DepEd and CHED, developing and enforcing classroom rules. Reference

April Joy Indemne – SHS Coordinator – +639*********

November 2015 – March 2016

Off – Campus Practice Teacher

College Of Computer Studies (BSIT, BScPE,

BSIS) (Freshmen Students 2nd semester)

Don Honorio Ventura Technological University

Pampanga, Philippines

Responsible for organizing and delivering classroom lectures to students; recording and maintaining accurate students attendance records and grades; evaluating students’ performances; and maintaining discipline in the classroom. Reference

Prof. Caroline P. Puno – Professor – +639********* adbg0d@r.postjobfree.com

+63-939-***-****

Makati, Philippines

July 2013 – August 2015

Customer Service Representative

Shore Solutions Inc.

Mandaluyong City, Philippines

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Reference

Cindy Orsolino – Supervisor – +639*********

Education

Tertiary 2010 - 2016

Marikina Polytechnic College

Bachelor of Technical Teacher Education

Major in English (Graduate)

Marikina, Philippines

Achievements

November 2015

Practice Teacher Seminar

Marikina Polytechnic College

Marikina, Philippines

Gender and Development (GAD)

K-12 Curriculum

Flexing your Communication Style

Personality Development

March 2016

Total Quality Classroom Management (TQCM)

Speakers: Carl E. Balita, RN, RM, RTP, MAN.

Dr. Hum

Marikina, Philippines

July 2017

Certification of Licensed Professional Teachers

Cuneta Astrodome, Pasay City, Philippines

September 2017

Ultimate Workshop for English Proficiency

Marikina City, Philippines

Skills and Strengths

• Excellent in classroom management

• Strong communication skills

• Proficient interpersonal and intrapersonal skills

• Proficient in MS Office application (Word, Excel, Outlook, Power Point) and Google Suites

• Ability to work under pressure

• Multitasking

• Reliable

• Quick thinker

Languages

• English

Written and Spoken

Interests

Teaching Dancing Video and Photo Editing Movies Cooking Travel



Contact this candidate