Orlando R. Toppin, MBA

**** ***** *****• Waldorf, MD 20601 •

Phone: 202-***-**** Email: adbfb5@r.postjobfree.com

Committed to strengthen individual and organizational performance by utilizing tools and resources in the industry. Also providing new developmental experiences to attract and retain the best workforce. Continue effective collaboration skills across teams and organizations.

KEY STRENGTHS

• Highly effective employing various techniques and strategies to achieve business and personnel objectives.

• Strong written, verbal and interpersonal communication skills.

• Experience with facilitating presentations and report findings

• Ability to organize community outreach events, develop relationships, assess then deploy solutions to engage the public.

• Demonstrates analytical and evaluative skills to deal effectively with interpreting issues.

• Maintain and develop policies, procedures and guidelines related to performance and talent management

COMPUTER SKILLS

MS Office Applications (MS Word, Excel, PowerPoint, Outlook)

EDUCATION

Master Business Administration: Human Resources Administration - Strayer University

Bachelors Economics and Finance - Delaware State University

EXPERIENCE

Wells Fargo Bank June 2012-Present

Personal Banker February 2017- Present

• Wells Fargo at work Program advocates the comprehensive use of Wells Fargo products and services. Attended business events and presented the many facets of banking with Wells Fargo. Compared the existing relationships with Wells Fargo and showed the convenience converting to Wells Fargo.

• Developed and built long lasting relationships with customers-internal/external

• Through recruitment events, I marketed the branch and its products, attracted new business and consumers, coached team members, and implemented ethical practices.

• Prepared presentations in collaboration with managers. Checked quality and accuracy of communications.

• Assisted customers with account opening, online digital tools, managing cash flow and general financial needs.

•

Service Manager December 2014- February 2017

• Develop qualified staff that had a good working knowledge of bank products and services, listened attentively to customers, provided accurate information, and regularly identified opportunities to help customers with additional products and services, including referrals to other partners of the bank.

• Planned out performance reviews and employee counseling including disciplinary actions with written correspondence for team members.

• Directed, coordinated and conducted interviews, with a focus on team members to develop their career through trainings and hands on experience.

• Strategically convened in on One-on-One idea builders to ensure sustained growth of team member, also devised the assembly of different partners to identify issues and problems, address concerns, propose solutions, gain support and participation in larger events.

• Maintain up-to-date checklists of all branch functions, assign specific duties and responsibilities to staff members, and ensure tasks are accurately and efficiently completed, following procedures established by the Branch manager. Ensure the team is compliance driven

through timely remediation and escalation of issues.

• Monitor Daily Cash Balancing information from Customer Service and assist tellers in resolving differences making sure that appropriate checklists and procedures are completed and submitted timely.

• Interpreted performance goals, provided or arranged additional training for staff members when needed, maintains a performance file for each employee which includes documentation to assist with performance or disciplinary reviews. Coordinate time card and attendance responsibilities with workforce

• Prepare and deliver presentations to Client Services teams, staff and managers across all levels.

Teller June 2012-April 2013

Lead Teller April 2013- December 2014

• Responsible for the supervision of teller staff and all branch functions associated with processing customer transactions/interactions and providing bank services.

• Implemented policies and procedures that aligned with Wells Fargo Vision and Values.

• Coached tellers on visual and verbal clues when transacting customer needs

Chaney Construction Company July 2010 – June 2012

Human Resource Specialist/Dispatcher

• Assisted with the Human Resources hiring process, including advertising open positions, reviewing resumes, conducting reference and background checks, drafting offer letters.

• Maintained up-to-date personnel information and files.

• Maintained the employee handbook and organizational staffing chart.

• Facilitated presentations in group meetings

Sport and Health Fitness Club August 2008 – July 2010

Membership Consultant/Fitness Trainer

• Participated actively to recruit and retain members.

• Built vacancy announcements, review and determine qualifications for eligibility

• Achieved and exceeded monthly and quarterly sales and revenue goals.

• Generated new business through outreach programs with corporate sites.

• Ensured all prospective members receive the appropriate information and tour of the facilities.

• Ensured all company standards of operating and personal performance are implemented and completed.

• Exceeded the membership sales goals and received the President’s Club Award which rewarded the top sales leaders.

Federal Express Jan. 1996 – Aug. 2008

Courier/ Sales/ Sort Coordinator

• Established and maintained relationships with clients in order to increase sales.

• Audited billing receipts for central processing.

• Conducted facility inspections as the leader of the Safety in the Workplace

• Assessed initial sickness/injury report and facilitated claims as appropriate

• Acted as a liason between occupational health, Fedex and medical services support.

• Coordinate evaluations for OSHA audits to create and maintain safe and healthy workplace

o Streamlined processes for employees to adhere to procedures. Ensured the secure delivery of parcel to designated locations.

References

Warner Session Law Offices District of Columbia

Aaron Harper Metropolitan Police Department District of Columbia

James Butler Community Activist District of Columbia

Kai Vann U.S. Department of Justice Federal Bureau of Investigations

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