Latonia Swanson

East Saint Louis, IL *****

adbf9i@r.postjobfree.com

618-***-****

Authorized to work in the US for any employer

Work Experience

Dispatcher/Towing Cashier

Midwest Towing - East Saint Louis, IL

January 2017 to Present

• Taking incoming calls for towing service, police compounds, and accidents. Coordinate and dispatch multiple drivers.

• Taking incoming calls for impound release questions that relate specifically to the laws relating to towing and implement.

• Perform release and cashier duties for impounded vehicles.Process impoundment paperwork and maintain compliance with all requirements for the laws of towing and implement

• Administrative and clerical duties.Billing and collection of towing services,cash and deposit management.

Project Manager

Robinson Realty, LLC - Collinsville, IL

August 2016 to January 2017

• Initiated, planned and organized large home renovation and remodel projects

• Oversaw construction projects from inception to completion, including construction crew

• Responsible for filing permits, acquiring licenses & code inspections for projects

• Initiated over $100,000 in renovation and remodel projects Cashier/Customer Service Rep

JD Byrider - Wood River, IL

February 2016 to August 2016

• Answered 15-line multi-unit phone system for entire location

• Managed incoming & outgoing mail distribution, filing, & office supply ordering

• Responsible for fiduciary duties including daily cash clearing reconciliation, counting daily money draw (up to $XXXX) and taking cash and credit payments from customers Associate

Motomart - O'Fallon, IL

December 2015 to February 2016

• Responsible for answering store phone, cash handling & customer service for front counter

• Managed lottery ticket sales, store stock inventory, & cleaning schedule for store and restrooms

• Responsible for hot & cold food preparation, including maintaining food safety standards

• Managed opening and closing cash drawers (cash handling of up to $XXX per shift) Patient Account Rep

Firstsource - Belleville, IL

September 2014 to May 2015

• Responsible for customer insurance verification and credit card payment collection

• Average over 300 collection calls per day with high collection rate on hospital & clinical bills

• Responsible for training new patient account representatives Sr Assistant Manager

Security Finance - Cahokia, IL

December 2012 to September 2014

• Managed collection activities on delinquent accounts of 30, 60, 90 day accounts

• Assisted with training and development of all new personnel

• Prepared and assembled reports for remittance & receive loan payments and posted

• Provided outstanding customer service to existing clients as well as solicited new customers Account Collector & Biller

SIHF - Belleville, IL

October 2005 to September 2012

• Started in patient registration, moved to account billing and up to Account Collector

• Managed collection activities for the reimbursement department

• Received and posted payments, mastered the SIMIS & NextGen system databases to edit & monitor patient accounts

• Answered phones, managed customer complaints, comments and offered exemplary customer service to patients, employees, and other vendors and outside workers Collection Specialist

Credit Control, Inc - Glen Carbon, IL

April 2002 to September 2005

• Traced skips for creditors

• Search city and telephone directories to find delinquent account holders

• Contacted debtors by phone to attempt collection and arranged debt repayment plans as needed Hostess

Lotawata Creek - Fairview Heights, IL

January 2000 to April 2002

• Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons

• Arranged large parties and special services

• Greeted customers and escorted them to tables with menus & managed customer complaints

• Inspected dining room serving stations for neatness and cleanliness Collection Specialist

Gulf State Credit - Saint Charles, MO

August 1999 to January 2000

• Arranged for debt repayment & established repayment schedules

• Recorded information about financial status of customers and status of collection efforts

• Traced skips for creditors and other concerned parties

• Search city and telephone directories and street listings and post office inquiries Education

High School Diploma in Graduate

East St. Louis High School - East Saint Louis, IL

1985

Skills

Microsoft Office,MS Words,MSExcell,Data Entry,Payment Processing,Customer Service (10+ years)

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