Naren Bhatt

Lake in the Hills, IL *****

adbf85@r.postjobfree.com 847-***-**** linkedin.com/in/narenbhatt

To: Hiring Manager,

Re: Employment, IT

Dear Sir/Madam;

I am interested in the Technical Project Management Position as advertised on your website.

I have significant amount of software development and network infrastructure project management experience. I have taken project from inception to deployment using all different trade of tools (JIRA/PPM/Rally..) and methodology (Agile/Waterfall /Scrum/SAFe/Iteration/ITIL). I have converted business requirements to technical requirement and successfully implemented in the market across different platforms. I have gained project management skills including the ability to manage multiple projects and adhere to deadlines. I also have expertise in managing different level of testing including automation testing. I have done budget forecasting along with maintaining budget for different projects. I am an excellent team player with strong interpersonal skills with the ability to negotiate and communicate efficiently with business team/cross functional teams as well as engineering/IT teams.

I am technically strong along with business aspect awareness and also dealt with customers and vendors. I am also Scrum certified and have master certificate in Project Management. I am a highly responsible person with a keen sense of duty, self-motivated and reliability. I am soft spoken with decent manner and every engaging personality. Always volunteer to take leadership for any new project and go to person.

I am flexible to negotiate salary with mutual understanding keeping in view my previous experience skills, according to competitive market value, duties of the positions.

Please, let me know if any additional information may need. Once again, thank you for your time and consideration in this matter. I look forward to hearing from you in near future.

Sincerely Yours,

Naren Bhatt

847-***-****

Naren Bhatt

Lake in the Hills, IL 60156

adbf85@r.postjobfree.com 847-***-**** www.linkedin.com/in/narenbhatt/

Summary: Passionate and successful IT projects, programs and business processes professional with proven track record of conception to delivery(Network and Software development) along with customer management. Creative leader with solid technical and business acumen, proven ability to identify opportunities for improvements across organization and technical ecosystems. Successfully led high performance projects with exceptional ROI measured by various metrices like higher revenue/margin, lesser time to market, higher security standards, and business intelligence capabilities. Extensive domain knowledge across industries like Telecommunications, Federal government (DOD/DHS; DHS EOD clearance), Retail(e-Commerce), Pharmaceuticals, Health Care, and Financial Services.

Professional Experience

US DEPARTMENT OF HOMELAND SECURITY(DHS/GDIT), Stennis Space Center, MS

Program/Project Manager–IT Software/Network August 2017 to August 2019

Manage, Identify, negotiate, and develop/deliver federal government program/projects for network Infrastructure, and software development. Actively and consistently support all efforts to simplify and enhance the customer experience/satisfaction; 24X7 customer support, scheduling staff, and holiday support planning

oMaintain roadmap, portfolio management and project backlog lists and translate business needs into software/hardware/Network projects (Data Center)

oCoordinate stakeholders/cross functional teams for clear communication, transparency and to remove the roadblocks (internal and third-party issue resolution) to deliver within budget and ahead of schedule

oDevelop capital budget($10 million), operating plan and schedule/project timeline

Identify/develop new opportunities accordance with mission and goals of organization

oSoftware and hardware upgrades with scalability as per business needs

Apply Agile/Kanban /SAFe methodology for Software development of new features, end to end testing and managing defects

oManage/deploy network related projects using ITIL methodology; vulnerability, network security, firewalls architecture, high availability, & disaster recovery; process improvement and vendor management

oWork with the security organization to assess exposure, risk analysis, identify mitigation plans, vulnerability, and ensure compliance with all relevant security configuration standards

oOrchestrate implementation of Software Define Network, preparation for AWS/Azure cloud integration

oUpgrade Cisco 5/6K to 9K series

oSupported NOC IT team with resources for issue resolutions

oManage several simultaneous projects utilizing 7 different teams with 35 to 40 resources

Cross training among group/classroom training improved the production by 48% higher speed and capacity

Capacity planning, enhancement and upgrade for ROI and cost analysis helped in 44% budget savings

New Technology implementations to attract new customer, network efficiency, sustain and scalability/growth

Improved team efficiency by 45% and bring best out of teams, educate and enforce the use of best practices

Establish operational strategies; ensure strategies are in line with the organization’s goals including service quality initiatives to support a “five nines” product availability environment to improve SLA and ROI by 40%. Use DMAIC model where necessary and applicable

Collaborate with other managers, cross-functional teams, directors, third party vendors and key stakeholders to coordinate and align objectives and ensure technology meets the requirements of the enterprise and satisfy needs of other line of services; work across the organization to create ad hoc solutions that address proposed and perceived business requirements

SEARS HOLDINGS CORPORATION, Hoffman Estates, IL (eCommerce/Retail)

Technical Program Manager/Scrum Master/Software/Network(Data Center) 2012 to 2017

Managed multiple projects and programs for generating better sales, improve conversion and merchandise verticals. Managed teams to develop iOS/Android/mWeb/desktop software features using Agile / Waterfall teams, including internal, global, and outsourced teams while supporting legacy features/products. Project teams using Python/Selenium script testing(Test-driven development-TDD), Http/XML/J2EE/Java Script/Angular JS

Prioritized backlog, portfolio management as per product teams and/or business needs/priority to maximize the profits. Capacity planning and forecasting for network infrastructure

Educated and enforced the use of Agile/Kanban/ITIL practices to optimize the team performance to enable the team to meet the time to market

Performed risk analysis to develop contingency plans to help executive awareness for worst-case scenarios

Introduced common centralized JIRA dashboards for cross-functional teams status communications that reduced meeting time and improved task awareness

Maintained 97% defect standard by closely monitoring continuous software integration with unit testing

Go to person for major/complex issues (customer / technical), leading internal developers and testers to solve issues along with internal and external engineering teams and dealt with third party vendors

Drove defect process optimization project, decreasing defect rate by 45%

Conversion improved by 25% and maintained number one spot in retail industry

Maintain SLA (availability and latency), Network Capacity Planning, Monitoring Traffic and plan for peak capacity, maintain hardware etc.

EDSTROM INDUSTRIES, Waterford, WI (Pharmaceuticals/Health Care)

Senior Engineering Manager – Software/Testing/Electrical Engineering 2011 to 2012

Led software development (Agile teams), test (continuous testing), and electrical engineering teams. Managed the department using internal and external staff (third party outsource/consultants)

Optimized SDLC process and implemented strict coding and test practices, decreased time to market.

Trained staff on QA process and methodologies and aligned with optimized SDLC process

Planned and managed capital and operational budget for the department and portfolio management

Introduced new product line, expanded market share while maintaining legacy production line

Ensured high productivity and top performance by establishing performance and operational policies, monitoring employees, and evaluating customer feedback to develop quality improvement processes

MOTOROLA, Libertyville, IL (Software/Telecommunications/Networking)

Product /Project Device Manager 2006-2011

Oversaw full life cycle for Android / Windows products comprised of hardware and software responsibilities.

Managed Staffing and resources; managed testing via cross-functional, outsource, and global teams (US, Italy, Russia, China, India, and Brazil) 24/7, reducing product test time cycle time 40% using different network infrastructure. Feature portfolio management for different market.

Monitored LTE/3G Node-B installation ($49M, a team of 30) and set up LTE network within premises, reducing traveling cost, product life cycle time 30% and reduced time to market

Black belt – Improve battery life by 40%; Orchestrated mandatory automated testing suites

Published white paper and training manuals on UMA, Wi-Fi, IMS and remote testing

Created new feature test strategy and resource planning for Android, Windows, Symbian, and other Motorola mobile platforms, feature development using agile/waterfall, test strategies, and defect analysis

Coordinated installation of remote testing tool (Perfecto), decreasing travel expenses globally

MOTOROLA, Libertyville, IL (Software/Telecommunications/Networking)

Software Product / Project Manager 2002 to 2006

Launched cell phones through complete hardware and software life cycles in Europe and Asia markets (17 countries) while maintaining hardware and software compatibilities. Managed 75 people across the globe. Created deliverables documents throughout cell phone hardware and software life cycle.

Improved sanity testing 33%, field test cycle time 45% by implementing an Agile process from Waterfall.

Managed hot issues prioritization, planning/scheduling, test cases execution tracking, product change management, monitoring, and tracking of development build request, meeting all set deadlines.

MOTOROLA, Arlington Heights, IL 1999 to 2002

Engineering Section Manager / Lead Software Engineer

LOCKHEED MARTIN GLOBAL TELECOMMUNICATIONS, Valley Forge, PA (Department of Defense)

Senior Systems Engineer 1995 to 1999

Education / Certifications

Scrum Master Certificate (CSM), Scrum Alliance Organization

Master of Science (MS), Telecommunications and Networking, University of Pennsylvania, Philadelphia, PA

Master Certificate in Project Management (equivalent to PMP(PMI)/2-year Program), George Washington University, facilitated by Motorola in Schaumburg, IL

Bachelor of Science (BS), Electrical Engineering, Fairleigh Dickinson University, Teaneck, NJ, cum laude

Visa Status: US Citizen

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